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Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Raising a concern about a childcare provider

Who to contact

Follow these steps in order:

Step 1

For safeguarding or child protection concerns contact MASH (Multi Agency Safeguarding Hub) immediately and directly.

Tel: +44 (0) 1534 519000
email MASH

Step 2

For all other concerns speak to:

  • the member of staff most involved first
  • then the manager or supervisor if necessary
  • the owner if things are not resolved 

If you use a childminder, speak to them directly. 

If you are still unhappy go to Step 3.

Step 3

If you can't solve the problem by talking to your childcare provider contact the Childcare and Early Years Service.

Provide as much detail as possible about the concern including:

  • whether you have discussed the issue with the childcare provider (and if not why)
  • if you want to remain anonymous

It is a good idea to keep emails, letters or other evidence to help explain your concerns.

Email the CEYS team

How concerns are handled

We'll confirm receipt of your concern within five working days.

We'll let you know what we have done within twenty working days.

Concerns about business or contractual issues

If you have concerns about business or contractual issues (fees, tax certificates, deposits) contact the Jersey Citizens Advice Bureau (CAB).

Freephone 0800 735 0249 or +44 (0)1534 724942

Email the Citizen Advice Bureau

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