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Visiting in care homes during COVID-19

Guidance for visiting care homes

The following guidance is for staff, residents and visitors of care homes. It sets out how visits should be managed now that the COVID-19 vaccination programme has been successfully delivered in care homes. This guidance is regularly reviewed to ensure it reflects changes in COVID-19 risk level to care homes in Jersey.

Allowing residents to see loved ones is beneficial to their health and wellbeing. However, many risks remain for care home residents and staff. While the COVID-19 vaccine offers a good level of protection to the person receiving it, it does not prevent illness from COVID-19 in every case, and we do not yet know whether it stops the spread of infection to others. So, we should collectively take a slow, cautious approach as we reopen to visits.

Care homes are responsible for ensuring that all care giving arrangements are safe with regards to COVID-19, but residents and visitors also have a role to play as they must also help to protect themselves and others.

This visiting guidance is in addition to the general care homes COVID-19 guidance on the Jersey Care Commission website.

This interim update includes new guidance on direct contacts who intend to visit a care home.

Virtually all residents of care homes who consented to receive the COVID-19 vaccine and are medically able to receive it have now been fully vaccinated. A large proportion of new residents entering care homes will also now be fully vaccinated, with approximately 50% of the total adult population in Jersey now having received their second dose. By age group, this includes 100% of those aged over 80 years, 97% of those aged 75 to 79, and 95% of those aged 70 to 74.

Key information summary

  • there are no longer differences in public health guidance regarding how visiting should be managed between residents who are fully vaccinated and those who are not
  • there are no longer public health recommendations around limiting the number of visitors or visiting households that each resident should have
  • care homes are responsible for managing visiting safely with respect to COVID-19. Some care homes may choose to maintain internal policies that allow them to do this safely and equitably in accordance with this guidance
  • all visitors to care home residents are strongly encouraged to take part in the community PCR testing programme
  • care homes are no longer advised to ask visitors to provide a negative PCR test result before being permitted to visit
  • visitors who are identified as a direct contact of a positive COVID-19 case should avoid visiting care homes for 10 days once identified as a direct contact, even if they receive a negative PCR test result. Direct contacts who are symptomatic should isolate at home and seek a PCR test. Any exception for compassionate or essential visits should be agreed with the care home prior to visiting on a case by case basis, and a decision record held. Wherever possible exceptions should not be made for visitors who are symptomatic and PCR positive
  • visitors to care homes who have travelled abroad should not visit care homes until they have received a negative border PCR test result where this is applicable
  • extra care should be taken if children are among those visiting care home residents

Book a PCR test

Visitors can book a PCR test by phoning the helpline.

Before visiting

Prior to visiting:

  • all visits should be booked in advance
  • visits should be staggered and scheduled when the main cohort of staff are on duty. Mealtimes should be avoided
  • visitors should not visit the home if they have had symptoms of COVID-19 in the past 14 days or have had a positive COVID-19 test result in the last 10 days
  • visitors who are identified as a direct contact of a positive COVID-19 case should avoid visiting care homes for 10 days once identified as a direct contact, even if they receive a negative PCR test result. Direct contacts who are symptomatic should isolate at home and seek a PCR test. Any exception for compassionate or essential visits should be agreed with the care home prior to visiting on a case by case basis, and a decision record held. Wherever possible exceptions should not be made for visitors who are symptomatic and PCR positive
  • visitors should be advised that they should inform the care home and not attend if they become ill or are exposed to COVID-19 in the time between booking the visit and the day of the visit
  • visitors should be asked if they have travelled off-island and asked not to visit if so until they have received a negative border PCR test result where this is applicable
  • visitors should be encouraged to download the 'COVID ALERT' app if they have a mobile phone

On arrival and during the visit:

All visitors should be aware of and follow the Public Health guidance on how to reduce the spread of COVID-19.

  • visitors should sign in on arrival and provide full contact details
  • if a visitor is a direct contact attending on compassionate or essential grounds, then the visitors’ status as a direct contact should also be recorded
  • visitors should be escorted by fully vaccinated staff wherever possible
  • visitors should be guided in performing hand-hygiene when they arrive and agree to use the correct hand-hygiene techniques thereafter
  • visitors should avoid spending time in areas where other residents may be present. However, if safe dedicated visiting areas have been set up by care homes these may be more appropriate
  • visitors should wear a surgical mask regardless of whether the resident or visitor is fully vaccinated. This will be provided by the care home and its disposal will be monitored
  • where masks cannot be tolerated, visors are an acceptable replacement
  • it is also recommended that residents wear PPE during visits, where this is considered acceptable by residents and their visitors. This is most important where the resident has not been fully vaccinated
  • ventilation should be maximised wherever possible where visiting is taking place, for example by opening windows and doors
  • if visiting can take place outside, where weather permits, this is always safer
  • when visiting is outside visitors and residents do not need to wear masks for the time that they are outside
  • visitor use of resident / visitor bathroom facilities should be discouraged

Children visiting care homes

Extra care should be taken where visitors are children, due to lack of vaccination coverage among this group and the fact that they do not take part in community testing.

When children visit care homes they should:

  • only visit a residents' private room rather than spending time in any communal areas
  • wear masks
  • perform stringent hand and respiratory hygiene throughout the visit

Care homes where there is a confirmed active case of COVID-19

If a care home resident has a confirmed case of COVID-19 all visits should be immediately suspended until the Government of Jersey's Infection Control Team advises that it is safe to continue visits. This is to protect residents, visitors and staff. 

Whilst visiting is suspended, visits on compassionate grounds should be assessed on a case by case basis in discussion with Infection Control staff, and a risk assessment should be undertaken.

If a known direct contact and is visiting a resident on compassionate or essential grounds receives a positive test result or develops symptoms while they are in a care home care then precautions should be taken to ensure they leave the premises without coming into close contact with any other residents or staff. 

If a member of staff has a positive test, visits are not suspended but the member of staff and the care home should follow guidance on the Jersey Care Commission website

This guidance highlights that staff must not attend work if they have symptoms of or a confirmed positive case of COVID-19 and should follow the advice of the Contact Tracing Team.

Visiting in Jersey Hospice Care

It is vital that the Jersey Hospice is protected from COVID-19 as it is an essential and unique centre of respite and palliative care in Jersey. However, flexibility must be afforded to those in end of life circumstances and as much freedom given to see loved ones, as is safe to do so, during this critical time.

Jersey Hospice Care should assess and determine visiting on a case by case basis, in accordance with the unique needs of Islanders receiving this care. This should be with consideration to the wider care homes visiting guidance, to ensure that visiting is safe where it is permitted.

Factors that may be considered include:

  • circumstances of the individual in care
  • length of time and purpose of stay

For example, for those patients in care for a short duration before returning home, it may be appropriate to restrict visiting altogether, or to 1 named visitor, unless an emergency end of life situation arises during the stay. This will help protect the Hospice as a whole from COVID-9 transmission, while having a relatively low impact on the patient in care. However, for those in Hospice who are at end of life stages and/or are in care for a longer duration, more liberal visiting will likely be needed, with more named visitors permitted. All visits to the Hospice should still be safely managed with respect to the wider visiting in care homes guidance wherever possible.

Visitors taking residents out of the care home

Trips outside of the care home grounds are no longer strongly discouraged. However, for residents who are not yet fully vaccinated, it is recommended that trips out are only with their their 3 named households.

Whilst vaccination offers good protection from severe disease, it does not fully prevent the spread of COVID-19 to others in every case. Therefore all care home residents, whether they are vaccinated or unvaccinated, should follow public health guidance if taking trips outside the care home, as trips out may introduce risk of infection to unvaccinated residents.

The following is recommended for all residents and their family or loved ones when taking trips out:

  • physical distancing of 2 metres should be maintained wherever possible with anyone other than visitors or their household members
  • although not always possible to keep 2 metres physical distance between residents and visitors, this should be attempted in all situations where it is possible
  • wear a face mask whenever possible. This is especially vital when:
    • physical distancing of 2 metres cannot be maintained, for example when travelling by car
    • when indoors, including someone’s home
  • any surfaces that more than one person touches, such as a door handle, should be sanitised. For example, if travelling in a private car, car surfaces should be wiped down before travel with disinfectant wipes
  • residents should be guided to use 60-70% alcohol hand-sanitiser frequently where regular handwashing is not possible
  • avoid use of public transport wherever possible and where this does not negatively impact on the health and wellbeing of residents
  • spend time outside wherever possible. Do not mix with anyone, other than visitors or their household members in indoor environments
  • tell the care home if any risk of exposure to COVID-19 occurs

An Activity Risk Guide highlighting factors that make an activity higher or lower risk is available at (or by phoning the Coronavirus Helpline for anyone who does not access the internet). A lower risk trip could involve, for example, going for a drive or walk with named visitors, or visiting the named visitors’ home when no one else is present.

Guidance for professionals visiting care homes to provide a service

Professionals or external support staff who need to visit the care home should be made aware of the need for; a pre-visit screening call, symptom checking, determination of known exposure to COVID -19 (including if recently identified as a direct contact); use of correct hand-hygiene techniques; requirements to wear appropriate PPE and compliance with Infection Control and public health guidance.

Group activities run by external professionals and others play a vital role in supporting residents' wellbeing, but these should only take place if carried out in line with physical distancing guidance and other public health advice. If there is a confirmed active case of COVID-19 in a care home, these visits may be suspended, depending on the nature of the visit.

Care home testing programme

We'll be testing staff who work at care homes every 4 weeks. We'll also be offering regular testing for residents of care homes and their visitors every 4 weeks.

If you have any questions or concerns, talk to the care home manager in the first instance. If you still have questions, contact the coronavirus helpline.

The test

The test is a Polymerase Chain Reaction (PCR) swab. The test itself takes less than 30 seconds and will involve a swab being taken from the back of your throat and nose.

The test identifies if you have the virus at the time of the test. It does not indicate if you have previously had the virus.

Residents and visitors don't have to isolate whilst waiting for test results.

Results will be provided within an average of 12 hours. 

Resident testing

Testing will be offered every 4 weeks. Testing will take place at care homes and will be conducted by trained staff.

Your care home manager will be notified with your results.

If a resident tests positive for COVID-19 they must self-isolate in line with the standard guidance.

Care home managers will provide support and information regarding self-isolation.

Visitor testing

Testing isn't mandatory, but it is critical to keeping everyone safe and stopping the spread of COVID-19. Care homes may require evidence of a negative test before you are allowed to visit, or may place other restrictions and/or ways to manage the risk of infection. Your care home manager will be able to provide further details about the requirements which apply for you.

Call the coronavirus helpline to book your test. 

Testing will take place at the Harbour testing centre, which is at Elizabeth Terminal. This both a drive-through and a walk-through facility, so you can attend in your vehicle or on foot.

You do not have to isolate whilst waiting for your result.

Results will be provided, by text message, in an average of 12 hours.

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