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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Coronavirus (Covid-19)

​About Coronavirus

New Coronavirus (Covid-19) was declared a public health emergency by the World Health Organisation (WHO) on 30 January 2020.

There are currently no confirmed cases in the Channel Islands and the islands' health authorities are monitoring the situation closely.


Call the helpline +44 (0) 1534 445566 if you think you may have the virus. The line is open every day from 8.30am to 11pm.

If you call outside these times, or if the line is busy, please leave a message and someone will call you back.

Find out if you should self-isolate

Coronavirus: Do I need to self-isolate?

Arriving from countries that require self-isolation

Anyone arriving in Jersey should self-isolate for 14 days, whether or not they have symptoms, if they have come from:

  • mainland China (not Macau or Hong Kong)
  • Iran
  • South Korea
  • specific towns in Northern Italy, as designated by government of Italy, in Lombardy and Veneto:
    • Codogno
    • Castiglione d’Adda
    • Casalpusterlengo
    • Fombio
    • Maleo
    • Somaglia
    • Bertonico
    • Terranova dei Passerini
    • Castelgerundo
    • San Fiorano
    • Vo’ Euganeo

If you have just returned from the H10 Costa Adeje Palace Hotel in Tenerife you must self-isolate for 14 days from the date you left Tenerife, whether or not you have symptoms of Coronavirus.

If you have visited Tenerife, but not the affected hotel, you don't need to take any action.

Call the helpline on +44 (0) 1534 445566 if you develop any of the following symptoms:

  • cough
  • fever
  • difficulty breathing

If you feel very unwell call an ambulance. Explain your symptoms and travel history.

Don't visit your GP or the Emergency Department without contacting them first.

Find out if you should self-isolate

Arriving from other affected areas

Anyone arriving from other affected countries with a fever, cough or difficulty breathing should self-isolate and seek immediate medical advice

Call the helpline on +44 (0) 1534 445566 if you think you might have the virus.

Don't visit your GP or the Emergency Department. If you are very unwell and need an ambulance phone 999 and tell them your symptoms and travel history.

Affected countries

  • Northern Italy (defined by a line above, not including, Pisa, Florence and Rimini)
  • Mainland China
  • Iran
  • South Korea
  • Thailand
  • Japan
  • Hong Kong
  • Taiwan
  • Singapore
  • Malaysia
  • Macau
  • Vietnam
  • Cambodia
  • Laos
  • Myanmar

Diagnosed cases

List of specified countries

List of countries with diagnosed cases on website

How to self-isolate

Self-isolation means you should stay indoors and avoid physical contact with others for a specified period of time.

Find out if you should self-isolate

Stay at home

You should remain in your home, except for getting medical care. Don't go to:
  • work
  • school
  • or public areas

Don't use public transport or taxis until you have been told is safe to do so.

Make sure you have supplies of:

  • food
  • drinks
  • any medication you routinely take

Separate yourself from other people in your home

You should stay in a well-ventilated room with a window to outside that can be opened, separate from other people in your home.


  • you should have a single occupancy bedroom
  • keep the door closed


  • use a separate bathroom from the rest of the household, if available.
  • put the toilet lid down before flushing.
  • regular cleaning will be required

If a separate bathroom is not available:

  • have a bathroom rota for washing or bathing, with the isolated person using the facilities last, before thoroughly cleaning the bathroom themselves (if able or appropriate)
  • make sure the isolated person uses different towels from other household members, both for drying themselves after bathing or showering and for hand hygiene purposes
  • if possible take towels back to isolated person's room as long as towels can dry

If you live in shared accommodation with a communal kitchen, bathroom(s) and living area, you should:

  • stay in your room with the door closed
  • only come out when necessary
  • if you have symptoms, use a surgical face mask when leaving your room

If you share a kitchen:

  • avoid using it while others are present
  • take your meals back to your room to eat
  • use a dishwasher (if available) to clean and dry your used crockery and cutlery. If this is not possible, wash them by hand using detergent and warm water and dry them thoroughly, using a separate tea towel

Call ahead before visiting your doctor

All medical appointments should be discussed in advance with your GP.

Cover your coughs and sneezes

Make sure you:

  • cover your mouth and nose with a disposable tissue when you cough or sneeze
  • carers of people being tested for COVID-19 infection should use disposable tissues to wipe away any mucus or phlegm after they have sneezed or coughed
  • dispose of tissues into a plastic waste bag, and immediately wash your hands with soap and water for at least 20 seconds, then rinse and dry thoroughly
  • if you have a carer, your carer should wash their hands as well as helping the person they are caring for, following coughing or sneezing

Wash your hands

Make sure you wash your hands or help the person you're caring for to wash their hands. This should be done frequently, with soap and water, for at least 20 seconds, then rinse and dry thoroughly. This applies to those caring for anyone that is being tested for COVID-19. Avoid touching your eyes, nose, and mouth with unwashed hands.

Avoid sharing household items

You should not share the following with other people in your home:

  • dishes
  • drinking glasses
  • cups
  • eating utensils
  • towels
  • bedding 

After using these items:

  • wash them thoroughly with soap and water
  • use a dishwasher (if available) to clean crockery and cutlery
  • laundry, bedding and towels should be placed in a plastic bag and washed once the tests for COVID-19 are negative

If this is not possible and you need to wash the laundry see below for further advice on handling laundry. If COVID-19 positive, alternative arrangements will be made.

Monitor your symptoms (or the person you are caring for)

Seek prompt medical attention if your illness is worsening, for example, if you have difficulty breathing, or if the symptoms of the person you are caring for are worsening. 

If it is an emergency and you need to call an ambulance, tell the call handler or operator that you are being tested for COIVID-19, or that you are caring for someone being tested for COVID -19.

Visitors in your home

You should only allow those who live in your home to stay. You should:

  • not invite or allow visitors to enter
  • discuss it with the consultant microbiologist/CCDC or infection control first if you think there is an essential need for someone to visit, then 
  • in an emergency, speak to someone who is not a member of your household over the phone or by Skype
  • use your phone and other technology to remain in contact with your friends and family 

Time off work

If you need to self-isolate and cannot get to work you can claim Short Term Incapacity Allowance (STIA) for 2 weeks. 

To claim STIA, contact Customer and Local Services by email to Health Zone or call +44 (0) 1534 444444.

Customer and Local Services will ask you to provide proof of your recent travel to one of the countries listed.

Travel advice

Anyone planning to travel to affected areas should check  the Foreign and Commonwealth Office (FCO) website for updates.

Hygiene measures

You can help prevent the spread of viruses:

  • wash your hands frequently: frequent and careful hand washing is one of the most important ways of preventing the spread of infection. If soap, clean water and towels are not available, alcohol hand rub can be used. Avoid touching your eyes, nose or mouth unless your hands are clean
  • avoid close contact with people who appear unwell and their personal items
  • avoid contact with animals, poultry (chickens, ducks, geese, pigeons, quail) or wild birds, and the places where they are present, for example, bird/animal markets, commercial or backyard farms. Also avoid contact with sick or dead animals or birds
  • don't eat uncooked or undercooked poultry or meat. All meat and poultry, including eggs must be thoroughly cooked
  • if you become unwell with a fever, cough or difficulty with breathing, seek medical attention

About Coronavirus

Coronaviruses are a large family of viruses. Some cause mild disease, such as the common cold, while others cause more severe disease such as Middle East respiratory syndrome (MERS), and Severe Acute Respiratory Syndrome (SARS).

Coronaviruses are mainly transmitted by large respiratory droplets and direct or indirect contact with infected secretions.

In addition to respiratory secretions, other coronaviruses have been detected in faeces and urine and may be found in blood.

The origins of Coronavirus

On 31 December 2019, the World Health Organization (WHO) was informed of a cluster of cases of pneumonia of unknown cause detected in Wuhan City, Hubei Province in China.

Early in January 2020 it was announced that a new coronavirus had been identified, linked to a Seafood Wholesale Market in Wuhan City. This virus has now been named Covid-19.

Further information

You can get further information on Coronavirus on and World Health Organisation website.

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