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L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Advice for Islanders during Level 3

About Level 3 of the Safe Exit Framework

On 1 May, the Government published Jersey's Safe Exit Framework. It specifies the public health and social measures to be taken at each of four levels as we seek to progress through the COVID-19 pandemic as safely as possible. On 11 May, Jersey moved to Level 3 of the Framework. The Safe Exit: Level 3 Policy is a statement of the measures to be taken in Level 3. On Monday 18 May all other retail premises were permitted to open.

Summary of changes from Level 4 to Level 3

From Monday 11 May:

  • Islanders may be outside their homes for up to 6 hours in total each day and may meet outside with 5 people, per day, who are not from their household
  • restaurants and cafés can operate physically-distanced outdoor seated food service
  • open air recreational sites can welcome visitors, excluding their indoor enclosed areas (except for purposes of entry and exit)
  • large, non-essential retail shops are also able to reopen (those with a retail sales area of at least 700 square metres), provided they maintain two-metre physical distancing.

From Monday 18 May all other retail premises (i.e those under 700 square meters, including shops, outdoor and indoor markets and auction houses and retail premises associated with estate agents) are also now able to reopen, provided they maintain two-metre physical distancing.

Summary of the main changes from Level 4 to Level 3
Everyone should follow this guidance, to help control the spread of COVID-19 and continue to protect lives. If people disregard this guidance, more restrictive measures may need to be re-introduced.

General public health measures

Everyone is strongly encouraged to follow these simple steps:

  • wash your hands with soap and water or use a sanitiser gel throughout the day - especially when outside your home (for example, when shopping or at work), and if your hands have touched any hard surface (for example, door handles). Do not touch your face, eyes, nose or mouth unless you have washed hands or used sanitiser
  • catch your cough or sneeze in a tissue, bin it and wash your hands. If you don't have a tissue, cough into your elbow and avoid touching your face
  • clean and disinfect objects and surfaces, especially toilet facilities.  Assume all surfaces are potentially infectious unless you are certain they have just been disinfected
  • cloth masks are advised, especially in enclosed public spaces such as shops and on public transport (for staff and customers)
  • if you have flu-like symptoms, stay or go home immediately and call the Helpline on +44 (0) 1534 445566

You should also maintain a physical distance of 2 metres from anyone you don't live with. It's important everyone is able to enjoy social interaction, but while maintaining a 2 metre physical distance, to limit spread and to protect more vulnerable Islanders. Anyone can catch COVID-19 and anyone can spread it.

Personal movement: reasons to be outside the home

From 11 May, you continue to be advised to Stay at Home when you can. You can be outside your home for up to 6 hours each day in total, and in the following circumstances, observing physical distancing and hygiene at all times: 

  1. when you need to shop, which should be as infrequently as possible
  2. for daily safe outdoor activity. This can include for example exercising, caring for animals, relaxing and eating on beaches or in parks
  3. for any medical needs, including providing care to others

Later in Level 3, if COVID-19 remains under control, these restrictions on personal movement will be fully lifted. This decision will be based on medical advice and the latest data.

People vulnerable to COVID-19

For people with certain medical conditions, and for people of older ages, there are additional risks if you become infected with COVID-19.

During Level 3, if you are regarded as vulnerable to serious complications of COVID-19, you are encouraged to continue to limit contact with people you don’t live with to reduce the likelihood of becoming infected.

Everyone’s situation is different, and if you are regarded as vulnerable to serious complications of COVID-19, you need to make a personal choice about the extent to which you wish to continue to shield yourself from becoming infected, by staying at home and limiting physical contact. You should talk with your GP or consultant if you need help understanding your own levels of risk, in the context of your own personal situation.

The general advice continues to be:

  • those people who are in the ‘severely vulnerable’ group because of their much higher risk of severe illness from COVID-19 (those with serious underlying medical conditions, see definition on are strongly encouraged to continue to shield themselves at home
  • people vulnerable, but not ‘severely vulnerable’ to serious complications of COVID-19 (those with less severe medical conditions, see definition on are advised to follow general public health measures but to be especially careful to do so, especially when outside the home. If you work, you may choose to attend your workplace if you agree with your employer that you can do so safely. You may also choose to take medical advice to inform this decision. As for the population generally, those able to work from home should continue to do so.

Social events and gatherings

Events remain prohibited, with the exception of funerals and emergency marriages. 

You should continue to limit social contact to help restrict the spread of COVID-19. However, as an individual and or as a household, you can meet with up to 5 other people a day (individuals or a household group containing a maximum of 5 people), as long as a physical distance of 2 metres is maintained between all those that do not live together.

If you do choose to see others socially during Level 3, think about including those who live on their own or may be struggling with isolation or loneliness.

Because the risk of transmission is higher indoors, you should still not meet people you don't live with inside your home or go inside others' homes for social purposes. If you have a garden large enough, you can have up to 5 people you don't live with visit you in your garden. We recognise that if you can do it safely, being able to have visitors to your garden can help you feel more connected. Larger groups of visitors in gardens however remain prohibited at this stage of the pandemic.

If needed, you can go into someone's home in order to care for them. If you need to do this, please follow the important public health advice.

Weddings and funerals

Until further notice, funerals are limited to a maximum of 10 people, with appropriate physical distancing at the Crematorium or graveside, and churches remain closed. Emergency marriages can be considered on a case-by-case basis, such as where one of the parties is in an end-of-life situation.

Outdoor activities

This is any activity or exercise that takes place entirely in the open air. You should continue to take sensible precautions to minimise the risk of contracting or spreading COVID-19:

  • physical distancing of 2 metres between non-household members is upheld at all times
  • good hygiene is maintained (like hand washing or using alcohol-based sanitisers, not touching your face and that surfaces and touch points are kept disinfected)
  • any activity should not have an associated unreasonable risk that might put pressure on blue light services and the hospital through accidents occurring
Outdoor activities can now include spending time in someone else’s garden, assuming the above conditions can be adhered to. You still should  not go inside someone else’s home.
We recommend you wear cloth masks when outside your home to help reduce the spread of the virus.

Playgrounds and exercise equipment

Communal exercise equipment should not be used as this is not regularly disinfected.

All playgrounds remain closed as equipment is not regularly disinfected. They also encourage adults and children to congregate making physical distancing extremely difficult. 

Fishing and diving

Recreational fishing is allowed but any potential risk should be considered beforehand. Normal safety advice still applies to anyone wishing to access Jersey's coastline. You should check tide times, dress for the weather, inform others of your planned movements and carrying appropriate safety equipment including a mobile phone.

You should not attempt to access remote or potentially dangerous fishing locations whether on foot or by sea.

'No fishing' signs have been put up in locations that pose a high risk to public health for example on pier heads where a stationary fisherman may cause other walkers to breech physical distancing as they pass them.

SCUBA Diving (for example for scallops etc) is discouraged due to the closure of the hyperbaric chamber in Guernsey. In the event of an emergency arranging transport to other facilities (if available) may be problematic.

Boats and aircraft

Outdoor activity time can be used to run aircraft engine checks or boat maintenance.

Private boats can be used for outdoor activity time, as long as physical distancing can be maintained. Potential risks should be considered and normal safety advice followed. For example, on many boats maintaining physical distancing of 2 metres may be very difficult, and so it would be sensible to share the boat with people you live with only, and not with people you don't live with (outside your household).

You can make short flights in Jersey airspace under certain circumstances and guidance will be forthcoming.


Further information on what COVID19 and Safe exit level 3 means for sport, can be found on Jersey Sport.

Your home and household

Your home is your immediate private internal living space such as a bedsit, flat or house. But your home also includes any outside area you have direct private access to, such as a balcony or garden. It also includes buildings like garages or outbuildings that are on your property and are not accessed by anyone else. Your home does not include any communal areas. It also does not include any areas that you do not have direct access to, for example if you have a garage away from your property.

Remember you need to maintain 2 metres distance from neighbours even when you are in your own garden or on your balcony.

Your household are all the people who live with you in your home. 


If you have regular support from carers who support you to live at home, the work your carers do has been categorised as an essential service. You should check that the people providing your essential support are aware of the importance of both hand and respiratory hygiene, as well as the need to apply physical distancing guidelines wherever possible.

Those people who are providing essential care and support to you should not enter your home if they have any symptoms.

Problems with a utility in your home

Essential emergency home and building repair and maintenance works may be carried out by plumbers, electricians, roofers, scaffolders and other tradespeople. This work can be carried out inside people’s homes where it is urgent or essential, provided that the tradesperson is well and has no symptoms. It is vital that public health guidelines, including maintaining a 2 metre distance from any household occupants, are followed to ensure everyone’s safety. 

No work should be carried out in any household which is isolating or where an individual is severely vulnerable to COVID-19, unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so. 

If you have symptoms and the repair is considered an emergency, you should tell the service provider. You should explain the problem and layout of your home over the phone rather than in a face to face conversation if possible. The isolated person should occupy a different room whilst the work is being carried out, if at all possible.

Physical distancing

Physical distancing means keeping a distance of at least 2 metres (6 feet) between you and other people from outside of your household. The only exception is for critical workers, and in some exceptional cases essential workers.


There are different groups of people who need to isolate to contain the spread of COVID-19

If you are isolating for any reason, you should continue to the end of your isolation period as advised. Once this has finished you should go back to following the Stay at Home Instruction.

Travel and transport

All forms of on-island transport (buses and taxis) are permitted, with strict physical distancing and hygiene standards maintained. Hand sanitiser should be available and prominent on public transport.

There will continue to be a limited bus service. The latest version of the timetable is available on the LibertyBus website. Any critical workers needing an alternative service should contact LibertyBus on +44 (0) 1534 828555 by 12pm the day before they need to travel.

You are discouraged from ride sharing in private vehicles with people you don’t live with.

Travel on and off-island is currently limited to essential travel. Upon arrival into Jersey, people must isolate for 14 days unless government permission is granted. 

Details on the essential travel scheme and isolation requirements for arrivals into Jersey

Information leaflets detailing travel and isolation policy requirements should be provided to all new arrivals at all entry ports, and hand sanitiser should be available and prominent.

Coping with the current situation

This is a concerning time and the pandemic, and the public health measures in place, may trigger or worsen emotional and practical issues.

There is a huge amount of support available, provided by volunteers, our Parishes, and specialist professionals. We warmly encourage you to access it.

Day to day, the advice continues to be not to panic, to maintain good hygiene in your home, and if anyone you live with develops COVID-19 symptoms, call the helpdesk and follow the published household isolation advice

There are simple things you can do to help to stay mentally and physically active, such as:

  • look for ideas of exercises you can do at home
  • spend time doing things you enjoy – perhaps reading, cooking, other indoor hobbies, listening to favourite radio programmes or watching TV
  • eat healthy, well-balanced meals, 
  • drink plenty of water 
  • exercise regularly
  • avoid smoking and alcohol
  • spending time with the windows open to let in fresh air
  • arrange space to sit and see a nice view (if possible) and get some natural sunlight 
  • go out into private outdoor spaces such as a garden, balcony or doorstep – remember to keep at least 2 metres away from your neighbours

If your mental health begins to suffer, try to focus on the things you can control. Things such as your behaviour, who you speak to and where you get information from. There are organisations who can provide help or support.

Connect Me

Connect Me is an initiative to help ensure that help and support reaches Islanders who need it most during the coronavirus pandemic. We are working closely with the parishes, voluntary and community groups and local businesses to ensure that Islanders have the support they need at this difficult time.

Find out how Connect Me can help you or someone you know. 

Service Service Availability Contact number
Children and Families Hubinformation, advice and support for families and young people
8.30am to 5pm Monday to Thursday. 8.30am to 4.30pm Friday+44 (0) 1534 519000
Coronavirus helplineinformation and advice on COVID-198am to 8pm daily+44 (0) 1534 445566
Every Mind Matterstips and advice for better mental healthN/AN/A
MIND Jerseysupport for people living with mental illness8am to 6pm daily0800 7359404
Listening Loungefree confidential service for adults aged 1810am to 10pm daily+44 (0) 1534 866793
NSPCC Childlinefree, private and confidential service for under 18 year olds9am to midnight daily0800 1111
Samaritanslistening and support to people in times of needanytime day or night+44 (0) 1534 116123
YES (Youth Enquiry Service)free information, advice and counselling for young peoplenoon to 8pm daily08007350010

UK pensions: life certificates

If you receive a life certificate from the UK authorities, please call them on 0191 218 7777 and they will verify your details over the phone. You will not then need to complete the form, get your signature witnessed and post it back.

Moving home

You may now move home provided you adhere to the guidelines that are in force.

Those who are severely vulnerable to serious complications of COVID-19 (those with serious underlying medical conditions, who will have been contacted individually by their GP) are still advised to shield themselves and to stay home unless they need to move for health or safety reasons, or because you have nowhere to stay.

If you are at risk of immediate harm by staying at your home, or do not have somewhere safe to stay, please contact for help.

Advice for families

Detailed guidance for parents and young people on nursery, school and college closures and the support available during Stay at Home.

Critical workers and childcare

Schools remain open for just the following:
  • children whose parents or carers are critical workers
  • children who are deemed vulnerable
Ideally children of critical workers should be looked after in their own home by a member of their own household. If they cannot make arrangements for their children to be looked after at home then we are offering school or nursery places as a last resort. 

Supporting your child’s learning at home

Schools will continue to share home learning resources for children. We have developed a  Learning at Home website to give parents practical advice and resources to help with home learning.

Check out the Highlands website for updates from the College and University College.

Contact with children for separated families

We recognise that it might be necessary for children who are under 18 years old to move between the care of separated parents or to spend time with their separated parents during the Stay at Home Instruction. 

It is the parent’s responsibility to make sure that they make a sensible assessment of the situation including the child’s health and risk of infection when it comes to physical distancing.

Where parents do not agree to vary the arrangements, but one parent is sufficiently concerned that complying with the arrangements would be against current Government advice, then that parent may exercise their parental responsibility and vary the arrangement to one that they consider to be safe.

If, after the event, the actions of a parent acting on their own in this way are questioned by the other parent in the Family Court, the court is likely to look to see whether each parent acted reasonably and sensibly in the light of the official advice and the Stay at Home Instruction in place at that time, together with any specific evidence relating to the child or family. 

Parents are expected, unless there is a clear and unacceptable risk to the health of a child, to either parent or someone living with either parent, to comply with existing court orders or agreements for contact between children and their parents.

Any parent who has been written to by their Doctor and identified as high risk and has been advised not to leave their home or to have visitors to their home should seek further medical advice from their Doctor to discuss the risk posed to them and/or their child from continuing with their contact arrangements.

If you are in any doubt you should seek legal advice from your lawyer if you have one, or contact the legal aid office phoning +44 (0) 1534 613999

Arranging contact outside of the home

You are allowed to arrange contact with your children outside of the home in places like the park or the beach provided you are not prevented from doing this by a Court Order. You must make sure that time spent outside the home meets the Stay at Home Instruction, so does not last more than the maximum 4 hours per day.

Detailed guidance on contact with children subject to custody and care arrangements is available on our guidance for parents for carers.

Advice if a child is subject to a Contact Order or a Residence Order

Children should not normally be moving between households, but we recognise that this may be necessary when children who are under 18 years need to move between the care of separated parents. This does not mean that children must be moved between homes. The decision whether a child is to move between parental homes is for the child’s parents to make after a sensible assessment of the circumstances, including the child’s present health, the risk of infection and the presence of any recognised vulnerable individuals in one household or the other. 

Parents are expected, unless there is a clear and unacceptable risk to the health of a child, to either parent or someone living with either parent, to comply with existing court orders or agreements for contact between children and their parents.

Parents are encouraged to communicate with each other during this difficult time and find a good, practical solution. Regular phone calls and video connections through apps such as FaceTime, WhatsApp, Skype or Zoom might offer good solutions to keeping in touch if this is suitable for the child and in their best interests.

Contact supervised by a social worker

Where contact is supervised by a social care worker such as a family support worker or social worker parents should continue to observe the directions given by staff. Parents are advised to seek advice from their contact supervisor if they are in any doubt about their arrangements at this time.

Contact at a contact centre

During the Stay at Home Instruction Milli’s Contact Centre is not able to offer facilitated contact. We recognise this may mean some very difficult decisions about levels of contact with other family members, especially where there are shared residence arrangements.

Advice for pet owners and businesses that provide animal-related services 

There is no evidence of COVID-19 circulating in pets or livestock such as cattle, sheep, goats, pigs, poultry, fish or bees. There is nothing to suggest they may transmit the disease to humans. However, pets and livestock could be a carrier of the virus on their fur for short periods of time, just as other surfaces can carry the virus from one place to another.

You should wash your hands regularly including before and after you come into contact with animals and pets. This is particularly important at this time where a dog or cat may act as a potential transfer point from being physically in contact with someone who has, or may have, the virus.

If at any point you or someone in your household develops symptoms of COVID-19 you should follow the guidance for household isolation and not leave your home. You should arrange for someone else to tend to your animals or your clients’ animals if you are required to isolate. If you need any help visit Connect Me, contact your parish hall, or call the Coronavirus Helpline on +44 (0) 1534 44556.

Travelling to care for animals or walking dogs

Within your 6 hours away from home you may make journeys to feed or provide other essential care for animals. You can walk your own dog or help someone else by walking their dog for them. This might include walking a dog for someone who is unable to leave their home because they are self-isolating or being shielded. In these cases, you should wash your hands before and after handling the dog and keep 2 metres away from other people and animals, including when receiving and handing over the dog to the owner.

You should make sure your dog's behaviour does not cause you, or someone else, to breach physical distancing 

If you need a vet to attend your pet

All non-essential trips to vets should be avoided. If your pet needs treatment you can take them to the vet. You should remember to wash your hands and remain 2 metres away from anyone outside your household. You should call the vet before going to see them.

Riding horses

Horses may be ridden as part of people’s outdoor activity where the circumstances do not pose a risk to public health.

You will need to think about where the horse you will ride is stabled, for example, on a communal yard that is imposing physical distancing rules or at your own home. You are strongly advised to minimise risk as much as possible to avoid any additional burden on health or hospital resources as a result of any accident that might occur. 

Horses can be transported away from their yards to places of exercise in lorries or trailers. When transporting horses, people who do not live in the same household should not travel in a vehicle together.

Advice for those caring for horses

Livery yards, farrier services, trainers and grooms are currently allowed to operate providing that they do not form a risk to human health. Your provider should enforce physical distancing and you should discuss with them an approach that allows this to happen. Hand washing facilities should be available, and surfaces and touch points should be regularly disinfected.

Animal care if you have symptoms of coronavirus, are self isolating or shielding

It is recommended that you make the necessary preparations for the essential care of your animals should you and your household have to isolate and are not permitted to leave your home. You should identify who can deliver pet food and medicine and who can exercise or care for your animals if you are not able to.

Support and advice is available if you are unable to care for your animals and do not have anyone nearby who can help:

  • for companion animals call the JSPCA helpline on +44 (0) 1534 7244331
  • for livestock call the Government of Jersey Animal Health and Welfare team on +44 (0) 1534 441617 or email


Islanders’ actions to limit social contact during Level 4: Lockdown have successfully prevented a spike in cases of COVID-19 and afforded time for crucial preparations across our health service. It is vital that everyone continues to limit person-to-person contact, and so continues to help contain the spread of COVID-19.

The Government has put in place additional powers that can be used, as a last resort, to enforce the measures set out in this public health policy, and protect our community. These include the COVID-19 Restricted Movement Order, the COVID-19 Restricted Trading Order and the COVID-19 Construction Work Order.

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