Getting a prescription
If you're given a prescription at your hospital visit, you must bring it to the Hospital Pharmacy to collect your medicines. We don't dispense normal prescriptions issued by GPs.
Our location
We are in the corridor between the Outpatients Department and The Parade entrance of the General Hospital.
Cost
You don't need to pay for medicines, unless you have a private prescription.
Getting more medicines
We usually provide a 1-month supply. For ongoing treatment, contact your GP for further prescriptions.
GP prescriptions
We do not dispense normal prescriptions written by GPs. Take these to your local pharmacy.
Hospital-only medicines
If your medicine is only available from the hospital, we can provide up to a 3-month supply. To order more:
- contact your consultant’s secretary at least 7 days before you need them
- collect your medicines from the Hospital Pharmacy once ready
You can also check the Jersey General Hospital formulary for more information.
Waiting
If you choose to wait, it takes around 45 minutes to prepare your medicines.
Waiting areas with pharmacy screens are located:
- outside the Pharmacy
- in the Outpatients waiting area
Your name will appear on the screen when your medicines are ready.
Alternatively, use our 24-hour drop box in front of the Pharmacy.
Prescriptions dropped off here will be ready for collection approximately 24 hours later. There is a children’s play area in the general outpatient waiting area. Food and drinks are available nearby.
Medicines advice
Call the confidential Medicines Helpline on +44 (0)1534 442605.
We're available Monday to Friday, 10am to 12pm and closed on weekends and bank holidays.
We can help with:
- when and how to take your medicines
- whether you can take other medicines at the same time
- possible side effects
The Medicines Helpline is not for emergencies. In an emergency, call 999 or go to the Emergency Department.
Report a problem with a medicine or medical device
You can use the Yellow Card Scheme to report a side effect or problem with a:
- medicine
- vaccine
- medical device such as software, apps and artificial intelligence
- blood product
- e-cigarette
The Yellow Card scheme is run by the Medicines and Healthcare products Regulatory Agency (MHRA). By sharing your experience, you help the MHRA identify new safety issues early and ensure that medicines and medical devices continue to be safe and effective.
Report a problem on the MHRA website
Feedback
We aim to provide high standards of patient care.
If you have any suggestions or comments, we welcome your feedback.
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