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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Residential mental health services for people over 65

​The old age psychiatry service is for people who are aged over 65 who have mental health problems.

There is a community based service provided for people who need access to community nursing, day care, day assessment and the memory clinic.

For those that need care and services based in a hospital setting, there are facilities at Clinique Pinel and Rosewood House.

Old age psychiatry: community services

How do I access the community service team?

Referrals are only accepted from your general practitioner (GP). If you need to access the service you will need to contact your GP.

When is the community service team available?

We are available 7 days a week from 8am to 4.30pm.

What happens if I need to access the community service team outside these hours?

During emergency hours you can call us on 444830 and listen to the contact details provided.

Clinique Pinel

What is Clinique Pinel?

Clinique Pinel is a unit focused on caring for persons over the age of 65 years who are suffering from mental health problems. 

It is comprised of two separate wards:

  • Beech
  • Cedar
Each ward has a different area of speciality. Which ward you are in will depend on your needs.

Beech Ward

You will be on Beech Ward if you have problems with your memory and are having difficulties living in the community because of your memory.

You will be assessed over a period of about 8 weeks (although it may be longer) to see what your needs are and how we can help you. This could be by helping you once you're back at home or by transferring you to a more appropriate place to live.

Cedar Ward

You will be on Cedar Ward if you have mental health problems which come on suddenly such as depression, anxiety or psychosis.

During your stay on Cedar Ward you will be closely observed so that treatment specific to your needs can be given. Once you have received treatment you will be allowed to return home.

​When are the visiting times for Clinique Pinel?

The visiting times for Clinique Pinel are:

  • 1.30pm to 4.30pm
  • 6.30pm to 7.30pm

We ask that these times are adhered to as all ward activities are scheduled around them.

Type of admission

The majority of people who are admitted to Clinique Pinel are ‘informal’ or ‘voluntary’ patients. This means they have agreed to come into hospital and are free to leave or refuse treatment if they so wish.

Occasionally some people are admitted into hospital after a joint professional decision has been made under the Jersey Mental Health Law. These people have been identified by the professionals as being at risk to themselves or others or behaving in a manner which is seen to be unsafe or damaging to themselves or those around them.

Respite admission

This is a planned admission for a patient who is known to the service. The patient may be living at home with carers who themselves require support.

A break of 1 or 2 weeks from caring for someone who is suffering symptoms of mental illness can prove most beneficial for both carer and patient. This is an opportunity for staff to re-evaluate both the ongoing needs of the patient and their carers.

This type of admission is arranged either via the community nurse or directly with the identified respite nurses on the ward.

What will happen if I am asked to go into Clinique Pinel for assessment?

Doctors may suggest you be admitted into Clinique Pinel for a period of assessment. It is important that you and your family contribute as much as possible during the assessment period so that all can work closely together for your benefit.

What will the assessment involve?

The assessment will involve talking, listening and observing by health professionals, so that we have a good understanding of you and your family. This helps us to know the areas you need help with so that the most suitable treatment, support, guidance and future plans can de decided upon.

During the assessment we will also ask about:

  • your past and present physical health
  • your past and present mental health
  • your social situation
  • your family and support network

Rosewood House: Oak and Maple wards

Rosewood House has facilities for older people who suffer from different forms of dementia and other illnesses associated with aging. It has 2 wards: Oak ward and Maple ward.

Oak ward and Maple ward offer a fully comprehensive service of care to clients, where your relative will be cared for by skilled professional people with the support of care assistants who will assist your relative with all aspects of daily living.

One main aspect of this caring is to help retain your relative's dignity and independence as much as possible. Nursing staff will help you cope with any concerns you may initially have, so share your feelings with them as they will be able to help.

Staff on Oak and Maple ward appreciate that a hospital ward cannot replace a home environment - we have attempted to make Oak and Maple ward a warm and friendly place in which we can offer your relative the highest standard of sensitive, well thought out care possible.

Oak can care for 19 people, Maple can care for 18 people.

Before your relative moves to Rosewood House you are welcome to visit and meet staff, have a general look around and ask any questions you may have regarding the move your relative is undertaking.

The service also works closely with the local branch of the Alzheimer’s Society.

Will my relative have their own room?

The sleeping arrangements for your relative will be assessed very carefully. We have 6 single rooms per ward which are allocated on assessment of your relative's condition and are reviewed as necessary.

When can people visit Rosewood House?

Each ward has a relaxed atmosphere as we are providing a home to people, so you can discuss your visiting times with nursing staff.

What clothes will be required?

Everyone admitted to Rosewood House requires a plentiful supply of personal clothing - the hospital provides a laundry service (the cost of which is not included in long stay charges) or you can choose to take clothing home to wash if you prefer. Make your choice known to the nurses.

Clothing needs to be marked with your relative's name and this can be done be done on the ward. Nursing staff will arrange this.

What about special food requirements?

The nurse in charge of your relative’s care will discuss any special dietary requirements with your relative or yourself to ensure appropriate food is on offer. In addition to this, establishing personal likes and dislikes is important and this can be discussed with nursing staff.

Can I take my relative on outings or overnight stays?

Yes you can. As Oak and Maple ward is providing a service to very elderly people, it is not always practical for staff to be able to take groups of people out regularly. It is much appreciated if you can take your relative out for a drive or an afternoon in your home etc.

Overnight stays can also be arranged if they suit your family and home setting. Trips home for special occasions such as birthdays and Christmas are actively encouraged as these are times when you may prefer to have your relative back within the family unit.

What else can I / we do as a family for our relative?

You can be of great help by assisting us in maintaining a normal environment for your relative. The provision of personal pictures and ornaments which may have special personal value to your relative can be of great comfort to them.

What services will my relative be charged for?

Any information you may require regarding financial affairs can be dealt with by contacting the Finance Team who are located at Eagle House, St Helier.

Can my relative receive telephone calls?

If your relative is well enough to appreciate telephone calls then these would be actively encouraged.

Staff will always find time to answer any questions you may have about your relative and their care, however at times the ward will be very busy.

We ask you to be understanding and bear with us. Any telephone call will be answered as quickly as possible but it would be appreciated if you could avoid meal times and staff break times so that a member of staff is available to give you their full attention.

Suggested telephone times are as follows: 

  • 10.30am to 12pm
  • 3.15pm to 5.15pm
  • 6.30pm to​ 7.30pm

Will my relatives spiritual needs be met?

We have a hospital chaplain serving the general needs of the area. Your family priest / chaplain is always welcome to visit if you consider it appropriate to your relative's needs.


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