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L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Adult mental health

The Listening Lounge

The Listening Lounge offers a free confidential service for resident adults aged 18 or over who want early support for mild to moderate mental health conditions. This pilot scheme enables people to seek help at an early stage.

You can self-refer to the Listening Lounge or drop in when we're open. You can also be referred by your GP, other agencies or health professionals, but it isn't necessary. If an assessment finds you need more specialist help, you can be directly referred to Jersey Talking Therapies without having to go through your GP.

The Listening Lounge is a partnership between Health and Community Services and L.I.N.C, a specialist mental health and wellbeing provider in Jersey.

Mind Jersey, the Jersey Recovery College, Samaritans, The Salvation Army and Silkworth Trust are also involved in helping to shape the service. 

Services we provide

Our team comprises of counsellors and peer support workers who have lived experience of mental health difficulties. The services we offer are:

  • one to one counselling
  • peer support
  • bibliotherapy
  • online therapy
  • information and signposting

Bookable counselling sessions are available Monday, Tuesday and Thursday from 4 to 9pm.

We can help with:

  • low mood
  • anxiety
  • continuous worry
  • obsessive compulsive disorder (OCD)
  • phobias / fears
  • feelings of panic
  • intrusive / unwanted thoughts
  • traumatic events
  • stress
  • patterns of disordered eating

Opening hours

We’re open from 10am to 10pm daily.

Our location

We are located at Charles House and our address is:

The Listening Centre
Charles House
Charles Street
St Helier
Jersey JE2 4RP 

Access to the building is from Ingouville Place, opposite the Kowloon Takeaway.


There is no parking available at Charles House. The closest carparks are Ann Street and Minden Place.

Contact us

You can email us or call us on +44 (0) 1534 866793.

Adult mental health

Adult Mental Health is a service for clients between the ages of 16 and 65. 

The service comes under 3 main areas:

  • Acute Community Mental Health Team
  • Continuing Care Service
  • Orchard House Acute Admission Unit

Acute Community Mental Health Team

The Acute Community Mental Health Team act as the point of entry for all individuals being referred into adult mental health services. 
We provide a supportive role for service users and their families in community settings, as well as:

  • information
  • screening
  • assessment
  • onward referral (where appropriate) for persons presenting with an acute mental health problem

Access our service

We are open Monday to Friday 9am to 5pm. Referrals into the service are accepted by a variety of health professionals. If you would like a referral, speak to your GP.
For out of hours and emergencies the team can be accessed through local GPs and the Emergency Department at the General Hospital.

Continuing Care Service

The Continuing Care Service work closely with people who have a recognised and diagnosed mental illness. We are a team consisting of a number of mental health nurses and a psychiatric social worker. We are also supported by occupational therapy services.
We aim to promote maximum independence with all aspects of community living, and work with individuals to develop packages of care which are sensitive and responsive to your needs.

One of our main roles is to develop a trusting and positive working relationship with you. We'll discuss all aspects of social support with you, including:

  • employment
  • leisure
  • physical health
  • finance
  • housing
  • friendships

We will then help you to develop strategies which will assist you with improved community living.

Access our service

Referrals are received from any member of Adult Mental Health Services. Team members work from 8am to 10pm daily. All of our staff are flexible and will work hours to suit you.

Part of the work of our team is carried out through the Adult Mental Health Recovery Unit.

Adult Mental Health Recovery Unit

The principle message of recovery is that hope and regaining a full and meaningful life are possible despite the presence of mental or psychological problems.

Recovery emphasises that while symptoms may remain, people can have full control over their lives and exceed limitations in order to achieve their highest goals and aspirations.
Recovery is about social inclusion and integration.

The Recovery Unit is located in a community setting. The house offers a mixture of single ensuite bedrooms with access to all the usual daily living facilities. More independent bedsit accommodation is available.

The service is staffed 24 hours a day to provide support to the residents of the unit. The unit can also offer telephone advice and support by telephone.

Access our service

You can access the service by completing a joint application form available from the Psychiatric Outpatients Clinic.

You should complete the form with a mental health care keyworker. Your application is then reviewed by a multi-disciplinary panel, who meet on a fortnightly basis. The outcome will be discussed with you.

Orchard House Acute Admission Unit

Orchard House is an inpatient service for adults with an acute mental health problem requiring hospitalisation. It is based at Orchard House on the St Saviour site.

We provide 24 hour care to people whose mental health care cannot be provided safely in the community.

We offer an intensive assessment period covering:

  • mental health
  • physical health
  • psychosocial needs

From this assessment we can plan the most appropriate treatment for you. This may be in Orchard House or back in the community.

The unit has 14 beds. It has capacity for a dedicated psychiatric intensive care unit which can provide flexible accommodation for people who need high levels of care.

We work closely with colleagues in community mental health teams. This ensures that on discharge, where appropriate, you have an identified community worker and a package of care is in place.

Access to us is through the Mental Health Liaison Team. ​

Your feedback

If you have any suggestions or comments about our service, we welcome your feedback.
Submit feedback

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