Skip to main content Skip to accessibility
This website is not compatible with your web browser. You should install a newer browser. If you live in Jersey and need help upgrading call the States of Jersey web team on 440099.
Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

  • Choose the service you want to log in to:


    Update your notification preferences


    Access government services


    Clear goods through customs or claim relief

  • Talentlink

    View or update your States of Jersey job application

Supply of goods and services (statutory rights)

​What are statutory rights?

When you sell goods or supply a service you may or may not have terms and conditions. Statutory rights are additional terms and conditions that are laid down in law to make your contract fairer for your customer when things go wrong.

Supply of Goods and Services (Jersey) Law 2009 on the Jersey Law website

What rights do my customers have?

A booklet explaining consumer statutory rights is available from Trading Standards entitled 'Shoppers’ Rights: A Guide for Consumers'.

Download 'Shoppers’ Rights: A Guide for Consumers' (size 658kb)

A booklet for businesses entitled 'A Guide for Businesses on the Supply of Goods and Services (Jersey) Law 2009', is also available.

Download 'A Guide for Businesses on the Supply of Goods and Services (Jersey) Law 2009' (size 2mb)

Do you need further help?

At Trading Standards we provide a free, confidential advisory service. For more information, you can call, email or visit us.

How can Trading Standards help? (staying safe section)

Back to top
rating button