Skip to main content Skip to accessibility
This website is not compatible with your web browser. You should install a newer browser. If you live in Jersey and need help upgrading call the States of Jersey web team on 440099.
Government of Jerseygov.je

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

  • Choose the service you want to log in to:

  • gov.je

    Update your notification preferences

  • one.gov.je

    Access government services

  • CAESAR

    Clear goods through customs or claim relief

  • Talentlink

    View or update your States of Jersey job application

Revenue Jersey Statistics

​Statistical information produced by Revenue Jersey.

Customer service in numbers

Once and done

Requests on the personal tax enquiry form and telephone calls to +44 (0) 1534 440300 are direct to Revenue Jersey and answered by a Revenue Officer who will aim to satisfy the caller's enquiry without handing it off to another officer.

Personal tax enquiries

The personal tax enquiry form replaced emails from January 2023. We aim to respond within 5 working days.

Period (2023)
Number of enquiriesAverage reply time% responses within 5 working days
January3,280less than 2 days100%
February2,415less than 2 days99.9%
March2,261Less than 3 days99.9%
April1,875Less than 3 days100%
May1,793Less than 3 days100%
June2,044Less than 3 days100%
July
2,880Less than 4 days100%
​August
​2,085
​Less than 5 days
​100%
​September
​1,829
​Less than 5 days
​99.9%
​October
​2,225
​Less than 5 days
​100%
Year to date22,687
Less than 4 days≅100%

Revenue Jersey telephone calls

Telephone statistics for Revenue Jersey calls to +44 (0) 1534 440300.

Revenue Jersey

Total number of telephone calls for the whole of Revenue Jersey. This is then broken down by revenue type.

Period (2023)
Number of calls receivedAverage time to answerPercentage answeredAverage time to deal with call
January6,5235 minutes 14 seconds70%5 minutes
02 seconds
February5,61510 minutes
08 seconds
62%6 minutes
17 seconds
March4,8176 minutes
50 seconds
80%6 minutes
09 seconds
April3,6784 minutes
53 seconds
83%6 minutes
00 seconds
May4,5166 minutes
01 second
79%5 minutes
31 seconds
June3,9706 minutes
10 seconds
80%5 minutes
50 seconds
July
5,134
8 minutes
47 seconds
75%5 minutes
39 seconds
​August
​4,485
​8 minutes 59 seconds
​74%
​6 minutes 30 seconds
​September
​3,977
​7 minutes 08 seconds
​78%
​6 minutes 45 seconds
​October
​4,099
​5 minutes 41 seconds
​84%
​6 minutes 01 second
Year to date46,814
6 minutes
58 seconds
76%
5 minutes
56 seconds

Personal tax calls

When you call personal tax you'll be given an estimate of how long the current waiting time is. The busiest times (longest waiting times) are between 12pm and 2pm and from 4pm to 5pm.

Period (2023)
Number of calls receivedAverage time to answerPercentage answeredAverage time to deal with call
January5,3726 minutes 43 seconds65%5 minutes 20 seconds
February5,03312 minutes 
06 seconds
58%6 minutes 44 seconds
March4,257
7 minutes 57 seconds77%
6 minutes 36 seconds
April3,071
5 minutes 57 seconds81%6 minutes 37 seconds
May3,7357 minutes 34 seconds
76%6 minutes 00 seconds
June3,1378 minutes
14 seconds
75%6 minutes 32 seconds
July
4,205
11 minutes
24 seconds
70%6 minutes 16 seconds
​August
​3,560
​12 minutes 13 seconds
​68%
​7 minutes 30 seconds
​September
​3,269
​9 minutes 03 seconds
​74%
​7 minutes 31 seconds
​October
​3,247
​7 minutes 25 seconds
​80%
​7 minutes 25 seconds
Year to date38,886
8 minutes 50 seconds71%
6 minutes 31 seconds

Corporate tax calls

Period (2023)
Number of calls receivedAverage time to answerPercentage answeredAverage time to deal with call
January4090 minutes 07 seconds99%3 minutes 19 seconds
February3210 minutes
06 seconds
100%2 minutes 59 seconds
March2930 minutes 05 seconds100%2 minutes 58 seconds
April1950 minutes 05 seconds99%2 minutes 43 seconds
May2840 minutes 05 seconds99%3 minutes 24 seconds
June3080 minutes 05 seconds100%2 minutes 39 seconds
July
289
0 minutes 05 seconds99%2 minutes 22 seconds
​August
​326
​0 minutes 06 seconds
​99%
​3 minutes 03 seconds
​September
​278
​0 minutes 06 seconds
​99%
​3 minutes 20 seconds
​October
​394
​0 minutes 06 seconds
​100%
​3 minutes 34 seconds
Year to date3,097
0 minutes 06 seconds99%
3 minutes 04 seconds

GST calls

Period (2023)Number of calls receivedAverage time to answerPercentage answeredAverage time to deal with call
January1950 minutes
11 seconds
99%5 minutes 33 seconds
February2480 minutes 08 seconds99%5 minutes 09 seconds
March1350 minutes 09 seconds99%4 minutes 40 seconds
April1100 minutes 07 seconds100%3 minutes 38 seconds
May1390 minutes 08 seconds99%4 minutes 41 seconds
June1820 minutes 07 seconds98%5 minutes 05 seconds
July
210
0 minutes 08 seconds99%4 minutes 26 seconds
​August
​162
​0 minutes 06 seconds
​100%
​4 minutes 06 seconds
​September
​84
​0 minutes 08 seconds
​100%
​4 minutes 20 seconds
​October
​148
​0 minutes 09 seconds
​100%
​4 minutes 21 seconds 
Year to date1,613
0 minutes 08 seconds99%
4 minutes 42 seconds

Employer team calls

Period (2023)
Number of calls receivedAverage time to answerPercentage answeredAverage time to deal with call
January4590 minutes
27 seconds
96%4 minutes 00 seconds
February132 minutes 
08 seconds
100%2 minutes 54 seconds
March132
0 minutes
33 seconds
99%3 minutes 21 seconds
April302
0 minutes
41 seconds
94%3 minutes 36 seconds
May3580 minutes
29 seconds
95%3 minutes 26 seconds
June3430 minutes
22 seconds
96%4 minutes 07 seconds
July
4270 minutes
31 seconds
96%4 minutes 08 seconds
​August
​436
​0 minutes 33 seconds
​97%
​4 minutes 24 seconds
​September
​346
​0 minutes 44 seconds
​96%
​4 minutes 38 seconds
​October
​309
​0 minutes 40 seconds
​96%
​4 minutes 11 seconds
Year to date3,125
0 minutes
33 seconds
96%
4 minutes 02 seconds

Personal tax 2022 returns and assessing

Turnaround times

Revenue Jersey aims to assess 80% of returns within 30 days of receipt until 30 April, after which the increasing numbers of returns received take longer to assess.

Customers can expect to wait around 60 working days for tax assessments from May to December.

A proportion of tax returns will always take longer to assess where returns are incomplete or additional enquiries need to be made.

​Period (2023)
​Returns received
​Assessments completed
​Online
​Paper
Total​
​January
​3,707
​2,251
​5,958
169
​February
​3,309
​4,901
​8,210
​9,146
​March
​2,566
​4,033
​6,599
​7,642
​April
​2,421
4,177
​6,598
​5,675
​May
​3,047
​11,869
​14,916
​6,605
​June
​3,037
​375
​3,412
8,829
​July
12,061
1,194
13,255
​10,116
​August
​429
​258
​687
​7,335
​September
​172
​213
​385
​4,102
​October
​104
​138
​242
​643
​Year to date
​30,853
​29,409
​60,262
60,262

Tax statistical digests

Information about sources of revenue and amount collected.

2018 to 2020 digest

Statistical digest for income tax years of assessment 2018 to 2020 and GST calendar years 2019 to 2021.

Tax statistical digest 2018 to 2020

2017 digest

Statistical digest for income tax year of assessment 2017 and GST calendar year 2018.

Tax statistical digest 2017

2016 digest

Statistical digest for income tax year of assessment 2016 and GST calendar year 2017.

Tax statistical digest 2016

2015 digest

Statistical digest for income tax year of assessment 2015 and GST calendar year 2016.

Tax statistical digest 2015





Back to top
rating button