Statistical information produced by Revenue Jersey.
Customer service in numbers
Telephone calls to Revenue Jersey
|Week ending 16 September||1,532||12 minutes|
|53.6%||7 minutes 25 seconds|
|Year to date||56,503||7 minutes 46 seconds||68.57%||5 minutes 57 seconds|
Tax helpdesk in customer and local services
The helpdesk is open to appointment only.
Personal tax 2021 returns and assessing
|Week ending 16 September||149||29||178||1,050||80%|
|Year to date||28,972||30,754||59,726||56,428|
Revenue Jersey is currently responding to around 80% of emails within 12 working days of receipt. The length of time taken will vary according to the complexity of the enquiry.
the department normally receives between 500 and 800 emails weekly
taxpayer confidentiality issues can limit the scope to respond to taxpayers by email, in that event, a letter would be written
Revenue Jersey endeavours to prioritise enquiries involving financial distress
multiple emails from the same individual about the same issue can delay response times due to the need to link correspondence
Revenue Jersey continues to encourage people to
self serve on the website (where that is possible) and otherwise ideally to contact them by telephone where tax officers aim to provide a "once and done" service, resolving any issue at that first point of contact.
Tax statistical digests
Information about sources of revenue and amount collected.
Statistical digest for income tax year of assessment 2015 and GST calendar year 2016.
Tax statistical digest 2015
Statistical digest for income tax year of assessment 2016 and GST calendar year 2017.
Tax statistical digest 2016
Statistical digest for income tax year of assessment 2017 and GST calendar year 2018.
Tax statistical digest 2017