Revenue Jersey Statistics

Statistical information produced by Revenue Jersey.

Customer service in numbers

Telephone calls to Revenue Jersey

Period (2022)	Number of calls received	Average time to answer	Percentage answered	Average time to deal with call
Week ending 20 May	1,782	7 minutes 49 seconds	66.2%	6 minutes 15 seconds
Year to date	32,394	6 minutes 58 seconds	71.33%	5 minutes 25 seconds
Once and done Telephone calls on 440300 are direct to Revenue Jersey and answered by a Revenue Officer who will aim to satisfy the caller's enquiry without handing it off to another officer.

Period (2022)

Number of calls received

Average time to answer

Percentage answered

Average time to deal with call

Week ending 20 May

1,782

7 minutes
49 seconds

66.2%

6 minutes 15 seconds

Year to date

32,394

6 minutes 58 seconds

71.33%

5 minutes 25 seconds

Once and done

Telephone calls on 440300 are direct to Revenue Jersey and answered by a Revenue Officer who will aim to satisfy the caller's enquiry without handing it off to another officer.

Tax helpdesk in customer and local services

Due to Covid-19 measures the helpdesk is open to appointment only.

Personal tax 2021 returns and assessing

Period (2022)	Returns received	Assessments completed	Current turnaround
Week ending 20 May	2,337	1,985	80%
Year to date	31,423	23,056	80%
Turnaround times Revenue Jersey aims to assess 80% of returns within 30 days of receipt until 30 April, after which the increasing numbers of returns received take longer to assess. Customers can expect to wait around 60 working days for tax assessments from May to December. Tax returns filed electronically will normally be assessed more quickly, especially where minimal intervention is required by Revenue Officers. A proportion of tax returns will always take longer to assess where returns are incomplete or additional enquiries need to be made.

Correspondence

Revenue Jersey is currently responding to around 80% of e-mails within 12 working days of receipt. The length of time taken will vary according to the complexity of the enquiry.

the department normally receives between 500 and 800 emails weekly
taxpayer confidentiality issues can limit the scope to respond to taxpayers by email, in that event, a letter would be written
Revenue Jersey endeavours to prioritise enquiries involving financial distress
multiple emails from the same individual about the same issue can delay response times due to the need to link correspondence

Revenue Jersey continues to encourage people to self serve on the website (where that is possible) and otherwise ideally to contact them by telephone where tax officers aim to provide a "once and done" service, resolving any issue at that first point of contact.

Tax statistical digests

Information about sources of revenue and amount collected.

2015 digest

Statistical digest for income tax year of assessment 2015 and GST calendar year 2016.

Tax statistical digest 2015

2016 digest

Statistical digest for income tax year of assessment 2016 and GST calendar year 2017.

Tax statistical digest 2016

2017 digest

Statistical digest for income tax year of assessment 2017 and GST calendar year 2018.

Tax statistical digest 2017