Revenue Jersey Statistics

Statistical information produced by Revenue Jersey.

Customer service in numbers

Once and done

Requests on the personal tax enquiry form and telephone calls to +44 (0) 1534 440300 are direct to Revenue Jersey and answered by a Revenue Officer who will aim to satisfy the caller's enquiry without handing it off to another officer.

Personal tax enquiries

We aim to respond to enquiries from the personal tax enquiry form within 5 working days.

Period (2025)	Number of enquiries	% responses within 5 working days
January	3,211	100%
February	2,385	100%
March	2,418	100%
April	2,373	100%
May	2,128	100%
Year to date	10,387	100%

Revenue Jersey telephone calls

Telephone statistics for Revenue Jersey calls to +44 (0) 1534 440300.

Revenue Jersey

Total number of telephone calls for Revenue Jersey to 440300. This is then broken down by revenue type.

Period (2025)	Number of calls received	Average time to answer	Percentage answered	Average time to deal with call
January	4,977	2 minutes 33 seconds	92.5%	5 minutes 27 seconds
February	4,662	4 minutes 42 seconds	86.0%	6 minutes 45 seconds
March	5,073	5 minutes 59 seconds	80.8%	5 minutes 38 seconds
April	3,874	1 minute 51 seconds	92.2%	5 minutes 16 seconds
May	4,077	5 minutes 40 seconds	82.7%	6 minutes 28 seconds
Year to date	22,663	4 minutes 07 seconds	86.7%	5 minutes 54 seconds

Personal tax calls

When you call personal tax you'll be given an estimate of how long the current waiting time is. The busiest times (longest waiting times) are between 12pm and 2pm and from 4pm to 5pm.

Period (2025)	Number of calls received	Average time to answer	Percentage answered	Average time to deal with call
January	4,138	3 minutes 04 seconds	91.3%	5 minutes 50 seconds
February	3,806	5 minutes 54 seconds	83.1%	7 minutes 37 seconds
March	4,107	7 minutes 44 seconds	76.6%	6 minutes 21 seconds
April	3,101	2 minutes 18 seconds	90.6%	5 minutes 46 seconds
May	3,379	7 minutes 06 seconds	79.2%	7 minutes 12 seconds
Year to date	18,531	5 minutes 08 seconds	84.0%	6 minutes 31 seconds

Corporate tax calls

Period (2025)	Number of calls received	Average time to answer	Percentage answered	Average time to deal with call
January	321	0 minutes 11 seconds	97.8%	2 minutes 57 seconds
February	288	0 minutes 13 seconds	99.0%	2 minutes 57 seconds
March	311	0 minutes 11 seconds	99.0%	2 minutes 52 seconds
April	247	0 minutes 09 seconds	99.6%	2 minutes 49 seconds
May	206	0 minutes 09 seconds	99.5%	2 minutes 33 seconds
Year to date	1,373	0 minutes 11 seconds	98.9%	2 minutes 51 seconds

GST calls

Period (2025)	Number of calls received	Average time to answer	Percentage answered	Average time to deal with call
January	148	0 minutes 12 seconds	100%	3 minutes 46 seconds
February	169	0 minutes 17 seconds	99.4%	3 minutes 58 seconds
March	172	0 minutes 11 seconds	100%	3 minutes 37 seconds
April	121	0 minutes 10 seconds	98.3%	3 minutes 22 seconds
May	110	0 minutes 12 seconds	100%	3 minutes 23 seconds
Year to date	720	0 minutes 13 seconds	99.6%	3 minutes 39 seconds

Employer team calls

Period (2025)	Number of calls received	Average time to answer	Percentage answered	Average time to deal with call
January	369	0 minutes 15 seconds	98.1%	4 minutes 15 seconds
February	399	0 minutes 15 seconds	98.5%	3 minutes 44 seconds
March	480	0 minutes 18 seconds	98.3%	3 minutes 22 seconds
April	405	0 minutes 15 seconds	98.5%	3 minutes 54 seconds
May	382	0 minutes 11 seconds	99.2%	4 minutes 17 seconds
Year to date	2,035	0 minutes 15 seconds	98.5%	3 minutes 53 seconds

Personal tax 2024 returns and assessing

Turnaround times

Revenue Jersey aims to assess 80% of returns within 30 days of receipt until 30 April, after which the increasing numbers of returns received take longer to assess.

Customers can expect to wait around 60 working days for tax assessments from May to December.

A proportion of tax returns will always take longer to assess where returns are incomplete or additional enquiries need to be made.

Period (2025)	Returns received			Assessments completed
Period (2025)	Online	Paper	Total	Assessments completed
January	4,603	2,939	7,542	2,547
February	3,973	5,177	9,150	7,596
March	3,140	4,947	8,087	10,918
April	3,041	4,501	7,542	7,163
May	2,974	6,202	9,176	8,478
Year to date	17,731	23,766	41,497	36,702

Tax statistical digests

Information about sources of revenue and amount collected.

2022 to 2023 digest

Statistical digest for income tax years of assessment 2022 to 2023 and GST calendar years 2023 to 2024.

Tax statistical digest 2022 to 2023

2020 to 2022 digest

Statistical digest for income tax years of assessment 2020 to 2022 and GST calendar years 2021 to 2023.

Tax statistical digest 2020 to 2022

2018 to 2020 digest

Statistical digest for income tax years of assessment 2018 to 2020 and GST calendar years 2019 to 2021.

Tax statistical digest 2018 to 2020

2017 digest

Statistical digest for income tax year of assessment 2017 and GST calendar year 2018.

Tax statistical digest 2017

2016 digest

Statistical digest for income tax year of assessment 2016 and GST calendar year 2017.

Tax statistical digest 2016

2015 digest

Statistical digest for income tax year of assessment 2015 and GST calendar year 2016.

Tax statistical digest 2015