Statistical information produced by Revenue Jersey.
Customer service in numbers
Once and done
Requests on the
personal tax enquiry form and telephone calls to +44 (0) 1534 440300 are direct to Revenue Jersey and answered by a Revenue Officer who will aim to satisfy the caller's enquiry without handing it off to another officer.
Personal tax enquiries
The personal tax enquiry form replaced emails from January 2023. We aim to respond within 5 working days.
| January | 3,280 | less than 2 days | 100% |
| February | 2,415 | less than 2 days | 99.9% |
| March | 2,261 | Less than 3 days | 99.9% |
| April | 1,875 | Less than 3 days | 100% |
| May | 1,793 | Less than 3 days | 100% |
| June | 2,044 | Less than 3 days | 100% |
July
| 2,880 | Less than 4 days | 100% |
August
| 2,085
| Less than 5 days
| 100%
|
September
| 1,829
| Less than 5 days
| 99.9%
|
October
| 2,225
| Less than 5 days
| 100%
|
Revenue Jersey telephone calls
Telephone statistics for Revenue Jersey calls to +44 (0) 1534 440300.
Revenue Jersey
Total number of telephone calls for the whole of Revenue Jersey. This is then broken down by revenue type.
| January | 6,523 | 5 minutes 14 seconds | 70% | 5 minutes
02 seconds |
| February | 5,615 | 10 minutes
08 seconds | 62% | 6 minutes
17 seconds |
| March | 4,817 | 6 minutes
50 seconds | 80% | 6 minutes
09 seconds |
| April | 3,678 | 4 minutes
53 seconds | 83% | 6 minutes
00 seconds |
| May | 4,516 | 6 minutes
01 second
| 79% | 5 minutes
31 seconds |
| June | 3,970 | 6 minutes
10 seconds | 80% | 5 minutes
50 seconds |
July
| 5,134
| 8 minutes
47 seconds | 75% | 5 minutes
39 seconds |
August
| 4,485
| 8 minutes 59 seconds
| 74%
| 6 minutes 30 seconds
|
September
| 3,977
| 7 minutes 08 seconds
| 78%
| 6 minutes 45 seconds
|
October
| 4,099
| 5 minutes 41 seconds
| 84%
| 6 minutes 01 second
|
Personal tax calls
When you call personal tax you'll be given an estimate of how long the current waiting time is. The busiest times (longest waiting times) are between 12pm and 2pm and from 4pm to 5pm.
| January | 5,372 | 6 minutes 43 seconds | 65% | 5 minutes 20 seconds |
| February | 5,033 | 12 minutes
06 seconds | 58% | 6 minutes 44 seconds |
| March | 4,257
| 7 minutes 57 seconds | 77%
| 6 minutes 36 seconds |
| April | 3,071
| 5 minutes 57 seconds | 81% | 6 minutes 37 seconds |
| May | 3,735 | 7 minutes 34 seconds
| 76% | 6 minutes 00 seconds |
| June | 3,137 | 8 minutes
14 seconds | 75% | 6 minutes 32 seconds |
July
| 4,205
| 11 minutes
24 seconds | 70% | 6 minutes 16 seconds |
August
| 3,560
| 12 minutes 13 seconds
| 68%
| 7 minutes 30 seconds
|
September
| 3,269
| 9 minutes 03 seconds
| 74%
| 7 minutes 31 seconds
|
October
| 3,247
| 7 minutes 25 seconds
| 80%
| 7 minutes 25 seconds
|
Corporate tax calls
| January | 409 | 0 minutes 07 seconds | 99% | 3 minutes 19 seconds |
| February | 321 | 0 minutes
06 seconds | 100% | 2 minutes 59 seconds |
| March | 293 | 0 minutes 05 seconds | 100% | 2 minutes 58 seconds |
| April | 195 | 0 minutes 05 seconds | 99% | 2 minutes 43 seconds |
| May | 284 | 0 minutes 05 seconds | 99% | 3 minutes 24 seconds |
| June | 308 | 0 minutes 05 seconds | 100% | 2 minutes 39 seconds |
July
| 289
| 0 minutes 05 seconds | 99% | 2 minutes 22 seconds |
August
| 326
| 0 minutes 06 seconds
| 99%
| 3 minutes 03 seconds
|
September
| 278
| 0 minutes 06 seconds
| 99%
| 3 minutes 20 seconds
|
October
| 394
| 0 minutes 06 seconds
| 100%
| 3 minutes 34 seconds
|
GST calls
| January | 195 | 0 minutes
11 seconds | 99% | 5 minutes 33 seconds |
| February | 248 | 0 minutes 08 seconds | 99% | 5 minutes 09 seconds |
| March | 135 | 0 minutes 09 seconds | 99% | 4 minutes 40 seconds |
| April | 110 | 0 minutes 07 seconds | 100% | 3 minutes 38 seconds |
| May | 139 | 0 minutes 08 seconds | 99% | 4 minutes 41 seconds |
| June | 182 | 0 minutes 07 seconds | 98% | 5 minutes 05 seconds |
July
| 210
| 0 minutes 08 seconds | 99% | 4 minutes 26 seconds |
August
| 162
| 0 minutes 06 seconds
| 100%
| 4 minutes 06 seconds
|
September
| 84
| 0 minutes 08 seconds
| 100%
| 4 minutes 20 seconds
|
October
| 148
| 0 minutes 09 seconds
| 100%
| 4 minutes 21 seconds
|
Employer team calls
| January | 459 | 0 minutes
27 seconds | 96% | 4 minutes 00 seconds |
| February | 13 | 2 minutes
08 seconds | 100% | 2 minutes 54 seconds |
| March | 132
| 0 minutes
33 seconds | 99% | 3 minutes 21 seconds |
| April | 302
| 0 minutes
41 seconds | 94% | 3 minutes 36 seconds |
| May | 358 | 0 minutes
29 seconds | 95% | 3 minutes 26 seconds |
| June | 343 | 0 minutes
22 seconds | 96% | 4 minutes 07 seconds |
July
| 427 | 0 minutes
31 seconds | 96% | 4 minutes 08 seconds |
August
| 436
| 0 minutes 33 seconds
| 97%
| 4 minutes 24 seconds
|
September
| 346
| 0 minutes 44 seconds
| 96%
| 4 minutes 38 seconds
|
October
| 309
| 0 minutes 40 seconds
| 96%
| 4 minutes 11 seconds
|
Personal tax 2022 returns and assessing
Turnaround times
Revenue Jersey aims to assess 80% of returns within 30 days of receipt until 30 April, after which the increasing numbers of returns received take longer to assess.
Customers can expect to wait around 60 working days for tax assessments from May to December.
A proportion of tax returns will always take longer to assess where returns are incomplete or additional enquiries need to be made.
Online
| Paper
| Total
|
|---|
January
| 3,707
| 2,251
| 5,958
| 169
|
February
| 3,309
| 4,901
| 8,210
| 9,146
|
March
| 2,566
| 4,033
| 6,599
| 7,642
|
April
| 2,421
| 4,177
| 6,598
| 5,675
|
May
| 3,047
| 11,869
| 14,916
| 6,605
|
June
| 3,037
| 375
| 3,412
| 8,829
|
July
| 12,061
| 1,194
| 13,255
| 10,116
|
August
| 429
| 258
| 687
| 7,335
|
September
| 172
| 213
| 385
| 4,102
|
October
| 104
| 138
| 242
| 643
|
Tax statistical digests
Information about sources of revenue and amount collected.
2018 to 2020 digest
Statistical digest for income tax years of assessment 2018 to 2020 and GST calendar years 2019 to 2021.
Tax statistical digest 2018 to 2020
2017 digest
Statistical digest for income tax year of assessment 2017 and GST calendar year 2018.
Tax statistical digest 2017
2016 digest
Statistical digest for income tax year of assessment 2016 and GST calendar year 2017.
Tax statistical digest 2016
2015 digest
Statistical digest for income tax year of assessment 2015 and GST calendar year 2016.
Tax statistical digest 2015
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