Skip to main content Skip to accessibility
This website is not compatible with your web browser. You should install a newer browser. If you live in Jersey and need help upgrading call the States of Jersey web team on 440099.
Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

  • Choose the service you want to log in to:


    Update your notification preferences


    Access government services


    Clear goods through customs or claim relief

  • Talentlink

    View or update your States of Jersey job application

Revenue Jersey Statistics

​Statistical information produced by Revenue Jersey.

Customer service in numbers

Once and done

Telephone calls on +44 (0) 1534 440300 and requests on the personal tax enquiry form are direct to Revenue Jersey and answered by a Revenue Officer who will aim to satisfy the caller's enquiry without handing it off to another officer.

Personal tax enquiries

The personal tax enquiry form replaced emails from January 2023. We aim to respond within 5 working days.

​Period (2023)
​Number of enquiries
​Average reply time
​% responses within 5 working days
​1 day
​2 days
​Year to date
​Less than 2 days

Revenue Jersey telephone calls

Telephone statistics for Revenue Jersey Personal Tax. When you call personal tax you'll be given an estimate of how long the current waiting time is. The busiest times (longest waiting times) are between 12pm and 2pm and from 4pm to 5pm.

​Period (2023)
​Number of calls received
​Average time to answer
​Percentage answered
​Average time to deal with call
7 minutes 31 seconds
5 minutes 21 seconds
​10 minutes 57 seconds
​6 minutes 34 seconds
​8 minutes 16 seconds
​6 minutes 39 seconds
​Year to date
​8 minutes 58 seconds
​6 minutes 2 seconds

Personal tax 2022 returns and assessing

Turnaround times

Revenue Jersey aims to assess 80% of returns within 30 days of receipt until 30 April, after which the increasing numbers of returns received take longer to assess.

Customers can expect to wait around 60 working days for tax assessments from May to December.

A proportion of tax returns will always take longer to assess where returns are incomplete or additional enquiries need to be made.

​Period (2023)
​Returns received
​Assessments completed
​Year to date

Tax statistical digests

Information about sources of revenue and amount collected.

2018 to 2020 digest

Statistical digest for income tax years of assessment 2018 to 2020 and GST calendar years 2019 to 2021.

Tax statistical digest 2018 to 2020

2017 digest

Statistical digest for income tax year of assessment 2017 and GST calendar year 2018.

Tax statistical digest 2017

2016 digest

Statistical digest for income tax year of assessment 2016 and GST calendar year 2017.

Tax statistical digest 2016

2015 digest

Statistical digest for income tax year of assessment 2015 and GST calendar year 2016.

Tax statistical digest 2015

Back to top
rating button