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Government of Jerseygov.je

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

Revenue Jersey Statistics

​​​​​​Statistical information produced by Revenue Jersey.

Customer service in numbers

Once and done

Requests on the personal tax enquiry form and telephone calls to +44 (0) 1534 440300 are direct to Revenue Jersey and answer​ed by a Revenue Officer who will aim to satisfy the caller's enquiry without handing it off to another officer.

Personal tax enquiries

The personal tax enquiry form replaced em​ails from January 2023. We aim to respond within 5 working days.

Period (2024)
Number of enquiriesAverage reply time% responses within 5 working days
January
3,311
4 days
100%
​February
​2,522
​4 days
​100%
​March
​3,333
​4 days
​100%
​April
​2,390
​4 days
​100%
​May
​1,955
​4 days
​100%​
Year to date
11,556
4 days
100%

Revenue Jersey telephone calls

Telephone statistics for Revenue​ Jersey calls to +44 (0) 1534 440300.

Revenue Jersey

Total number of telephon​e calls for Revenue Jersey to 440300. This is then broken down by revenue type.

Period (2024)
Number of calls receivedAverage time to answerPercentage answeredAverage time to deal with call
January

5,617
9 minutes 00 seconds74.5%
5 minutes
41 seconds
​February

​5,338
​8 minutes 51 seconds
​75.8%
​6 minutes 00 seconds
​March

​4,227
​9 minutes 42 seconds
​73.1%
​7 minutes 01 second
​April

​4,192
​7 minutes 29 seconds
​77.8%
​5 minutes 59 seconds
​May
​4,258
​4 minutes 55 seconds
​85.9%
​6 minutes 40 seconds
Year to date
23,632
8 minutes
00 seconds
77.2%
6 minutes
14 seconds

Personal tax calls

When you call personal tax you'll be ​given an estimate of how long the current waiting time is. The busiest times (longe​st waiting times) are between 12pm and 2pm and from 4pm to 5pm.

Period (2024)
Number of calls receivedAverage time to answerPercentage answeredAverage time to deal with call
January

4,731
11 minutes 19 seconds69.9%
6 minutes 11 seconds
​February

​4,415
​11 minutes 19 seconds
​71.1%
​6 minutes 44 seconds
​March

​3,571
​12 minutes 12 seconds
​68.4%
​7 minutes 54 seconds
​April

​3,524
​9 minutes 19 seconds
​73.8%
​6 minutes 37 seconds
​May
​3,482
​6 minutes 10 seconds
​83.1%
​6 minutes 10 seconds
Year to date
19,723
10 minutes 04 seconds73.0%
6 minutes 55 seconds

Corporate tax calls

Period (2024)
Number of calls receivedAverage time to answerPercentage answeredAverage time to deal with call
January
341

0 minutes 07 seconds99.1%
3 minutes 33 seconds
​February

​317
​0 minutes 06 seconds
​99.7%
​3 minutes 06 seconds
​March

​246
​0 minutes 07 seconds
​99.6%
​3 minutes 22 seconds
​April

​221
​0 minutes 09 seconds
​100%
​2 minutes 46 seconds
​May
​221
​0 minutes 09 seconds
​99.5%
​2 minutes 56 seconds
Year to date
1,346
0 minutes 08 seconds99.6%
3 minutes 11 seconds

GST calls

Period (2024)Number of calls receivedAverage time to answerPercentage answeredAverage time to deal with call
January

137
0 minutes
07 seconds
99.3%
4 minutes 27 seconds
​February

​141
0 minutes 05 seconds​
​100%
​3 minutes 45 seconds
​March

​95
​0 minutes 07 seconds
​100%
​4 minutes 03 seconds
​April

​127
​0 minutes 06 seconds
​100%
​3 minutes 35 seconds
​May
​142
​0 minutes 09 seconds 
​100%
​4 minutes 21 seconds
Year to date
642
0 minutes 07 seconds
99.8%
4 minutes 02 seconds

Employer team calls

Period (2024)
Number of calls receivedAverage time to answerPercentage answeredAverage time to deal with call
January

408
0 minutes
23 seconds
98.8%
3 minutes 50 seconds
​February
​465

​0 minutes 27 seconds
​96.3%
​3 minutes 41 seconds
​March

​315
​0 minutes 23 seconds
​96.5%
​3 minutes 49 seconds
​April

​320
​0 minutes 17 seconds
​97.8%
​4 minutes 01 seconds
​May
​413
​0 minutes 15 seconds
​96.9%
​4 minutes 18 seconds
Year to date
1,921
0 minutes
21 seconds
97.2%
3 minutes 55 seconds

Personal tax 2023 returns and assessing

Turnaround times​

Revenue Jersey aims to assess 80% of returns within ​30 days of receipt until 30 April, after which the increasing numbers of returns​ received take longer to assess.

Customers can expect to wait around 60 working days for tax assessments from May to December.

A proportion of tax re​turns will always​ take longer to assess where returns are incomplete or additional enquiries need to be made.

​Period (2024)
​Returns received​
​Assessments completed
​Online
​Paper
Total​
​January
​4,534
​2,838
​7,372
2,541
​February
​3,783
​5,454
​9,237
​9,093
​March
​2,683
​4,229
​6,912
​7,177
​April
​2,454
​4,677
​7,131
​7,996
​May
​3,013
​8,666
​11,679
​8,887
​Year to date
​16,467
​25,864
​42,331
35,694

Tax statistical digests

Information about sources of revenue​ and amount collected.

​2020 to 2022 digest

​Statistical digest for income tax years of assessment​ 2020 to 2022 and GST calendar years 2021 to 2023.

Tax statistical digest 2020 to 2022

2018 to 2020 digest

Statistical digest for income tax years of assessment 2018 to 2020 and GST calendar years 2019 to 2021.

Tax statistical digest 2018 to 2020

2017 digest

Statistical digest for income tax year of assessment 2017 and GST calendar year 2018.

Tax statistical digest 2017

2016 digest

Statistical digest for income tax year of assessment 2016 and GST calendar year 2017.

Tax statistical digest 2016

2015 digest

Statistical digest for income tax year of assessment 2015 and GST calendar year 2016.

Tax statistical digest 2015








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