Skip to main content Skip to accessibility
This website is not compatible with your web browser. You should install a newer browser. If you live in Jersey and need help upgrading call the States of Jersey web team on 440099.
Government of Jerseygov.je

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

  • Choose the service you want to log in to:

  • gov.je

    Update your notification preferences

  • one.gov.je

    Access government services

  • CAESAR

    Clear goods through customs or claim relief

  • Talentlink

    View or update your States of Jersey job application

Advice for businesses during the COVID-19 Winter Strategy

Extended Circuit Break

Updated Thursday 21 January

Following the announcement of a cautious and phased approach of opening whilst COVID-19 case numbers in the Island continue to reduce to lower levels, non-essential retail, markets, betting agencies and auction houses as well as outdoor and indoor visitor attractions (except for where any part of the indoor workplace must remain closed) will reopen from Wednesday 27 January if there are no changes in the current situation.

Unless critical to for the running of your business all Islanders should work from home.

Certain services and workplaces need to remain closed under the Covid-19 (Workplace Restrictions) (Jersey) Order 2020.

Everyone should follow this guidance, to help control the spread of COVID-19 and continue to protect lives. If people disregard this guidance, more restrictive measures may need to be re-introduced. 

Permitted services Not permitted services
  1. take away food and refreshments
  2. supermarkets, corner stores, off-licences and markets
  3. banks
  4. pharmacy and chemists
  5. pet shops, feed supply, farriers
  6. dry cleaners
  7. garden centres, DIY, hardware and building supplies
  8. post offices, newsagents
  9. fuel stations
  10. bike sales, repair
  11. car, boat and agricultural machines sales, service, repair and parts
  12. mobile phones
  13. office, computer, IT sales, service, repair
  14. non-essential retail, markets, betting agencies and auction houses
  15. art galleries, museums and libraries
  16. indoor and outdoor visitor attractions, except for where any part of the indoor workplace should remain closed, for example indoor play

  1. wellbeing, beauty and cosmetic services including:
    • hairdressers
    • barbers
    • beauty and nail salons
    • piercing and tattoo
    • acupuncture and massage
    • laser and cosmetic clinics delivering non-essential cosmetic treatments
  2. indoor sports and exercise including swimming pools, jacuzzi, saunas and steam rooms, changing and showering facilities used in connection with outdoor sport or exercise

  3. licensed premises (except for takeaway)
  4. cafes and places of refreshment (except for takeaway)
  5. hotels and commercial accommodation (except for isolation or essential workers)
  6. driving instruction
  7. concert halls, theatres and cinemas
  8. amusement centres



Advice for all businesses

Guiding principles for all businesses and activities

This guidance supports all businesses and organisations in identifying how they can adapt their practices to significantly increase safety for staff and customers in the face of COVID-19.

The guidance is split into 2 sections. Firstly, this 'Advice for all businesses' section which is the core guidance which all businesses that are now operating should adhere to and secondly, sector specific guidance for particular business activities.

Working from home

Businesses should enable working from home as the default operating model wherever it is possible. Exceptions may include when unable to do so due to nature of work or personal circumstances of individual staff.

Businesses should consider whether or not it is essential to the business functioning for employees to work from the workplace. Staff should only remain in the workplace in cases where it is considered essential to the business functioning. In circumstances where some staff must remain then staffing levels should be kept to an absolute minimum and relevant public health guidelines followed including keeping a safe physical distance of two meters.

Some businesses due to the nature of their work (especially those which are not office based) may not be able to follow working from home recommendations. In these cases, businesses could consider other changes they can make to their current default operating model which would:

  • reduce the number of staff in the workplace (or areas of workplaces) at any given time including reducing numbers allowed in communal areas such as break rooms
  • reducing the number of in-person interactions between staff members and customers

Consider flexible hours, team rotas and other methods to spread staff apart during a working day.

Risk assessments safety plans

Every business or organisation opening during the COVID-19 pandemic should plan in advance how they are going to reduce the risk of spreading the virus during the course of operating. This includes undertaking a risk assessment that is bespoke to your work environment, practices and services that you provide. Your risk assessment and plans for continuing business activity should respond to this public health advice for all business and the advice for your sector, and address how you will continue to meet the obligations set out in the Health and Safety at Work (Jersey) Law 1989, in all respects.

Businesses have 2 critical areas to consider:

  • protection of staff and their families
  • protection of customers and their families

It is important to engage your staff in how to reduce risk. Their involvement and commitment will be key to reducing risk for everyone. Before a business opens, staff will need to understand how to minimise the risk of the spread of COVID-19 and be provided with training where appropriate. Organisations should have a written plan and risk assessment and share it with staff.

This plan should consider the core guidance that applies to all businesses as well as the industry specific advice which will be relevant to your particular business operations.

All employers should encourage and support staff to follow the advice on protecting yourself and others against COVID-19. This includes:

  • wash your hands or use sanitising gel (with 60-70% alcohol content)
  • avoid touching your face
  • catch your cough or sneeze in a tissue, bin it and wash your hands
  • clean surfaces and shared toilets regularly
  • wearing face masks in line with the guidance
  • if you have COVID-19 symptoms, stay or go home immediately and call the Helpline on +44 (0) 1534 445566

Businesses are also reminded that all existing legislation and regulations that apply to their operations remain in place. This includes, for example, Health and Safety at Work, planning and building control, environmental health, licensing requirements etc.

Posters on COVID-19 to print and display

Symptoms

If any member of staff reports feeling unwell with symptoms of COVID-19, they must not be permitted onto your premises, and if possible should not travel to their place of work.

They should follow isolation guidance and phone the coronavirus helpline on +44 (0) 1534 445566. They may be entitled to COVID-19 specific sickness benefit.

You should establish procedures as to what to do if a member of staff or a customer becomes unwell on the premises, to ensure isolation from others as soon as possible. This should include a log of the date and time of the occurrence, should contact tracing become necessary.

First aid during COVID-19

You should have a first aid plan in place in case a customer or employee develops symptoms during their time on the premises, and also should anyone require first aid during the pandemic.

You should refer to Health and Safety inspectorate advice on carrying out first aid.

Hand washing

Staff should be encouraged and supported to wash their hands in the following circumstances:

  • on arrival at work
  • after touching hand contact surfaces such as handrails, door handles, light switches
  • after using the toilet or going into the toilet areas
  • after touching their face, sneezing or coughing
  • after smoking
  • after handling and opening packaging, money, receipts, and cleaning supplies
  • after removing gloves and before putting on new ones
  • after touching rubbish

Staffing during COVID-19

Employers are strongly encouraged to be flexible in recognition of the risks and constraints the pandemic is imposing on workers and their families. Employers are encouraged to consider if any staff are at risk of serious complications of COVID-19, or live with someone who is, or if they have childcare challenges.

Staff vulnerable to COVID-19

Employers should refer to information on shielding for a list of those conditions that put someone at higher risk of severe illness from COVID-19, and for relevant public health advice on whether they are able to work.

People that are living with someone who is at risk of serious complications of COVID-19 do not need to adopt the protective shielding measures themselves. They should do what they can to support the person shielding and they should stringently follow guidance on physical distancing and reduce their contact outside the home.

They should refer to the guidance on shielding for further information on how they can do this.

Economic support

There is economic support available for both businesses and workers.

Government support for businesses

Coronavirus Financial Support brief information and guidance for employees

Protect customers, workers and their families

Ensure that you enable everyone to follow the public health guidance.

You should consider what measures you can take to help everyone on your premises, or engaging with your business to follow public health advice. This should include staff, customers and any other permitted visitors.

It is important to make it easy for people to comply.

Physical distancing in the workplace

You should have a strategy in place to support physical distancing of 2 metres between everyone on your premises including staff, customers and any other permitted visitors wherever possible.

Measures to do this will depend on your business operations but might include:

  • limiting the numbers of staff or customers allowed on the premises or part of the premises at any one time
  • introducing a by appointment or reservation only service
  • taking orders and payment over the phone for pick up or delivery only to reduce the time spent on the premises
  • marking out walkways to control the flow of pedestrian movement and if possible, designate one-way entrances and exits.
  • minimise and control customers queuing for services or using toilet facilities if open
  • reducing or spacing out the number of tables, workstations and seating areas
  • changing working patterns (for example, staff restocking shelves when the shop is closed to customers)
  • signage and posters can be put in place to support physical distancing and hygiene
  • think about how to maintain physical distancing when deliveries are made to your premises
  • schedule deliveries to avoid crowding in delivery areas and consider non-contact stock deliveries
  • consider how staff security checks can be managed while maintaining physical distancing if these are carried out
  • staff who go outside the premises for a break should maintain physical distancing while doing so

Where a physical distance of 2 metres is not possible

Workplaces are required to undertake a documented risk assessment and should adhere to physical distancing wherever possible. 

In some business and sectors there may be some situations where 2 metres will not always be possible or practical either between co-workers or between staff and their clients. For example, those working in kitchens, those operating heavy equipment or carrying out manual labour, those that are required to travel in the same vehicle as co-workers, or those undertaking work that involves close contact with customers, such as healthcare professionals or beauticians / hairdressers.

In these instances, the 2 metre physical distancing guide should be used as best practice. Every effort must be made where possible to observe the distance during work, and when travelling to and from work but this might not always be possible.

Such workers must have in place additional mitigation measures, such as the wearing of masks or shields or working behind Perspex screens where appropriate.  They must strictly follow rigorous hygiene procedures, especially when returning home for the day. It is particularly important that employees working in this way must not come to work if they develop any of the COVID-19 symptoms and must ensure that their clients do not either.

For those that need to work with colleagues at a distance of less than 2 metres, consistent work teams must be created so that the number of people you have close contact with is limited.

Sanitising hands

Customers should be encouraged to sanitise their hands upon arrival at a business premises.

Hand sanitiser (with 60-70% alcohol content) should be placed at entrances with a sign asking customers to use it before entering.

Those with skin conditions that mean they cannot use sanitiser should have their own single use disposable gloves and wear these.

Contactless payments

Businesses are asked to strongly encourage customers to pre-pay over the phone or pay using contactless payment methods wherever possible. It may be necessary to split the bill into multiple payments to facilitate this.

If another form of payment is required, provide enough disposable gloves for staff to be able to change them regularly, and staff should be advised to wash their hands before putting on a new pair.

Deliveries

When making deliveries:

  • follow the guidance for working in vehicles
  • maintain a physical distance of 2 metres between staff, and between staff and customers wherever possible
  • explain to customers how the delivery will work by phone or email in advance
  • take payment in advance of delivery wherever possible
  • if a handheld device is used do not hand it to a customer; instead ask the customer to stand back, place it on a convenient spot before stepping away, allow the customer to complete the transaction; the customer should then step back to allow collection of the handheld device. The device should be cleaned before and after each transaction
  • avoid cash where possible
  • where a delivery won't fit through a letterbox, place it at the customer's door, or in an outdoor location. Knock on the door, and step aside to a safe distance while the customer retrieves their item or confirms delivery
  • where proof of receipt is required, consider enabling the delivery staff to log the name of the person accepting the item on their behalf
  • where possible, the customer should take receipt of a delivery outside and transport the item into their home themselves. If delivery staff need to enter a house to deliver an item they should use the external door nearest to the final indoor location. Householders should stay at least 2 metres away, or ideally in another room. The delivery workers should leave promptly
  • delivery workers should not enter a household where anyone is isolating for confirmed or suspected COVID-19. Ensure delivery workers know they can abort a delivery and reschedule if they believe that entering a home could be a risk to them or the customer
  • all workers should be able to wash their hands with alcohol-based hand sanitiser (with 60-70% alcohol content) before and after each delivery. They should also aim to wash their hands with soap and water periodically during the day

Personal Protective Equipment (PPE)

The evidence shows that using PPE in lower risk situations only has a minimal reduction of risk. PPE use is therefore reserved for known higher-risk situations, ensuring that workers who most need it can be protected appropriately to the level of risk they face.  The business guidance reflects this, with PPE only referred to in sector specific guidance for dentists and registered health professions and services.

PPE for clinical settings, for example gloves, gowns and facemasks are designed to protect staff from infection risks. The people most at risk of COVID-19 infection are those who are in close contact within a 2 metre distance for a time of 15 minutes or more, of someone who has tested positive or who is suspected of having COVID-19.

When managing the risk of COVID-19, additional PPE beyond what you usually wear is not beneficial. This is because COVID-19 is a different type of risk to the risks you normally face in a workplace, and needs to be managed through maintaining a safe distance, hygiene and fixed teams or partnering, not through the use of PPE.

There is also routine PPE, which protects the user against health or safety risks at work. It can include items such as safety helmets, gloves, eye protection, high-visibility clothing, safety footwear and safety harnesses. It also includes respiratory protective equipment, such as face masks. Where you are already using PPE in your work activity to protect against non-COVID-19 risks, you should continue to do so.

If you work in health care and your work requires you to come into close contact with a confirmed COVID-19 case or someone who is symptomatic, for example in the case of home care, then you should follow the PPE guidance for healthcare professionals.

Face coverings and cloth masks

As of Tuesday 1 December all islanders over the age of 12 who are able to do so must now wear a suitable mask when inside the following public places:

  • Inside all shops and supermarkets including pharmacies, banks, post offices, larger petrol stations with food / retail aisles and inside covered indoor markets
  • When using public and private-hire transport, including in buses and taxis, inside the bus station and when inside the airport or harbour. It continues to be strongly recommended when inside covered bus / taxi shelters
  • Inside healthcare settings such as hospitals, GP surgeries, dental surgeries, other health clinics and health services, and when visiting residential care homes
  • When using close-contact services such as hairdressers, beauty salons, nail bars, sports and massage therapies, piercing and tattoo parlours, cosmetics and beauty therapies, wellness therapies, and any similar settings which would normally involves close personal contact
  • By greeters, bar staff, waiting staff, baristas within restaurants, bars, cafes and any other member of staff who interacts with customers in a setting which serves food and drink (note this does not currently include customers)

Wearing a mask

Although not mandated there may be other times when businesses may wish to encourage customers to wear masks to protect each other and staff. For example during peak periods in which unavoidable queuing or crowding may appear which could result in reduced ability to maintain a physical distance.

Staff face and nose coverings

As of 1 December masks must be worn by staff who interact with customers in settings which serve food and drink.

To ensure both the protection of staff and customers and to prevent a staff member from unknowingly infecting multiple customers throughout a working day, customer-facing staff are recommended (and in some cases mandatory) to wear mouth and nose coverings or utilise other barrier methods when in publicly accessible areas.

Three layer cloth masks made from different materials are recommended for use by staff although clear face shields may be preferred if worn for long periods of time, to reduce mask handling or for comfort or communication. Clear face shields also aid lip-reading and overall communication when compared to cloth masks.

More information on masks or mouth and nose coverings

If a barrier method such as a large acrylic screen is used to ensure a physical distance between staff and customers, a risk assessment should be carried out before exempting mask use. This should ensure there are no vulnerabilities in the barriers design or use that could put staff and customers at risk. If staff plan to use a larger barrier method (such as a large acrylic screen) care should be taken to reduce any vulnerabilities in the design or use. Acrylic barriers are likely to be more effective at a counter rather than at a conveyor-belt checkout as there is no barrier on the side of the conveyor belt where customs bag their items. The requirement of facemasks in presence of screens should be risk assessed for the prevention of droplet spread from both customers and staff.

Collecting contact information

Updated on Tuesday 1 December 2020

From Tuesday 1 December 2020 it is mandatory under the Covid-19 (Workplace Restrictions) (Jersey) Order 2020 to collect contact information from every guests or visitors over the age of 12. 

This guidance is to inform Jersey organisations of their responsibility to collect customer information for the purposes of contact tracing. If you are an organisation whose activities have the potential for anyone to be within 2 metres for longer than 15 minutes you must collect contact information from every customer over the age of 12.

Background

Contact tracing has a vital role to play in Jersey's COVID-19 strategy to both minimise transmission and contain the spread of the disease, enabling organisations to remain open and protect the general public.

Following the relaxation of measures allowing the reopening of organisations, the number of direct contact social interactions that individuals have has increased. The risk of COIVD-19 transmission increases when people come into direct contact within 2 metres for longer than 15 minutes.

Contact tracing allows us to identify those that are at the highest risk of having caught the virus from a person who has been confirmed as having COVID-19 through a positive COVID1-19 PCR test. The contact tracing process only starts when there has been a confirmed case of COVID-19 established through a positive test.

The collection of simple contact information from customers allows the contact tracing team to help protect others who have been in close contact with someone who is a confirmed case of COVID-19 through the track and trace process.

The Jersey Office of the Information Commissioner (JOIC) has published a checklist for organisations called Track and Trace Personal Information which sets out how organisations can navigate their legal responsibilities in collecting personal data to assist Government with track and trace of COVID-19.  

It is important that you read the checklists even if you already collect information from customers for other purposes.

Collecting data for the purpose of contact tracing

Upon arrival, you must:

  1. collect customers' contact details
  2. explain why you are doing so; and
  3. provide them with the information required by the Data Protection (Jersey) Law 2018.

See the guidance published by the JOIC if you are not sure how to do this. 

You must ask them to provide the following information as needed by the contact tracing team:

  • full name
  • mobile contact number
  • date and time of arrival
  • area where seated when zoned layout is in place

No further information is needed for track and trace, so do not collect any further details, or provide any extra data you may have to the government in the case of a request for data. 

You are not responsible for the accuracy of the data collected.

You must not use the information you have collected for track and trace purposes for another business purpose, for example marketing communication. You cannot use information collected for one specific purpose for something entirely different.

Contact tracing posters for print

What to tell the customer

You must be clear, open, and honest with people about why you are collecting their data, who you will be sharing it with and how long you will keep it. In this case, the collection of customer data is for a contact tracing scheme, so you need to make this clear to people.

Collecting customer contact details may already be standard practice for your organisation, but the purpose of collecting this particular information is wider than managing bookings or similar, and there are greater implications should an outbreak occur. You need to explain this to people.

You must consider appropriate methods of communicating this message, including an update to your Privacy Notice. 

For example, you could provide information over the phone, you could put signs up on site, direct people to further information online, or simply tell them when they arrive. You may also wish to put an information sheet together. 

Whichever method you choose to allow customers to understand how their customer information will be used, make sure you include at least the following:

  • Personal details collected for the purpose of the government contact tracing scheme, will be held for 21 days and passed onto the government when requested to do so. The organisation will destroy any data after a 21 day period. The government may contact you if necessary for the purpose of the contact tracing scheme.
  • Customer information collected will not be used for any other purposes than contact tracing by the Government of Jersey, in the event of a positive test for Covid-19. It will not be used for other purposes such as marketing.
  • Customer Information requested by the contact tracing team will only be used for the purposes of contact tracing. If requested, it will be kept securely on Government of Jersey systems and processed in accordance with the Government of Jersey coronavirus (COVID-19): privacy notice.
  • The condition for processing that you are using (as detailed below)

Refer to the guidance published by the JOIC for details.

Conditions for processing

Whenever you collect, store, or use personal data in any way, you need to have a specific reason for this collection, as set out in Schedule 2 of the Data Protection (Jersey) Law 2018.

Because this government guidance is stating that you must ask all people attending your premises if they are willing to provide their information for track and trace purposes (but you can't force them to provide this information), the condition for processing personal data that allows you to do so is likely to be one of the following:

Legitimate interests

This is likely to be the most applicable condition if you are a private organisation. This condition recognises that collecting the data is likely to be in the interests of the individual, the organisation, and the public health efforts to tackle COVID-19, as long as individuals' rights are protected and data protection principles are followed.

Consent

Most organisations will not need to rely on consent, but there are some notable exceptions where the information you are collecting could reveal something sensitive about the person involved. In Data Protection law, this is called Special Category Data and it means you need to treat it particularly carefully. It includes racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, as well as data concerning health, data concerning a natural person's sex life or sexual orientation; or data relating to a natural person's criminal record or alleged criminal activity. In this scenario, we suggest using consent if you are logging details in places of worship, for example or if you provide a service to small groups or on a one-to one basis. That's because the information you may be asked to share may only apply to one or two people.

If you do need to use consent as your basis, please go to the JOIC guidance for details on how to make sure this is appropriately gathered and recorded.

However, you should not use consent as your condition for processing where there is an alternative, for example, legitimate interests as detailed above.

Refer to the guidance published by the JOIC for details.

Looking after customer information

You may already be collecting data for other purposes such as table reservations, for example. The information you are collecting for the track and trace initiative is a different purpose, so you should treat this information separately. Similarly, it is important that the data collected for track and trace purposes is not used for any other purpose than to provide it to the Government when requested.  You should not, for example, ask customers if they will also consent to the data being provided to be used for marketing communications. Further understanding of this is available from the JOIC.

You are responsible for ensuring that the personal data you hold is kept securely. That includes making sure paper records are physically safe, as well as securing electronic data. You must also have rules and staff training in place to make sure information isn't lost, stolen or destroyed. These measures will vary depending on how you hold this information.

  • Staff members must be briefed on what they should and shouldn't do with the customer information they are collecting. You need to ensure they understand that the data is confidential and for the purposes of contact tracing only, and that it is a breach of the Data Protection (Jersey) Law 2018 to misuse personal data.
  • Customer information you collect, on paper or electronically, should be kept for 21 days. After this period, you must ensure it is securely destroyed. A daily procedure designated to an appropriate staff member may help you with this. 
  • The data collected must be kept securely and should not be accessible to anyone who doesn't have a reason associated with contact tracing to see it. Basic measures include:
  • Do not use an open sign-in book where customer details are visible to everyone – each customer (or lead of group of customers) should complete a separate form or provide their details in a manner that would not allow others to see them.
  • Keep any paper records in a safe place, with measures to prevent malicious access (eg locked doors, safes, CCTV).
  • Consider which members of staff need access to the records and limit access to those staff.
  • Do not store contact tracing records in an accessible, unsecured file.
  • Where using an electronic solution, check your approach to cyber security and do your due diligence on the supplier.
  • When deleting or disposing of the records, do so securely (eg shredding paper documents as opposed to disposing them in public refuse bins, and ensuring permanent deletion of electronic files).

Further advice for licensed premises

Although you must ask for contact details and should not deny a customer entry or service if they refuse, your statutory rights under Article 16 of the Licensing (Jersey) Law 1974 still apply.

Under Article 9 of the Licensing (Jersey) Law 1974, the Attorney General may refer any matter relating to a licence to the Licensing Assembly, who would make a decision on how to deal with the matter in all the circumstances of the case, and may, if necessary, impose licence conditions or even, as a worst-case scenario, suspend or revoke a licence.

Cleaning premises and equipment

To prevent the risk of viral spread on surfaces, it is essential that normal cleaning regimes are enhanced, and the frequency increased.

General cleaning

There should be particular emphasis on surfaces that are regularly touched by staff and customers, for example:

  • door handles
  • switches
  • stairway railings if present and lift buttons
  • store rooms
  • tills
  • trolleys and baskets – especial attention being given to touch points
  • shelving units
  • checkout counters
  • any equipment that must be shared between workers or members of the public

Normal cleaning products should be sufficient to kill COVID-19.

Disposable cloths should be disposed of as appropriate, or if using reusables, these should be regularly washed at a high temperature.

Cleaning of toilet facilities

Toilet hygiene is extremely important to prevent spread of COVID-19.

Designate at least one toilet as available only for staff use to minimise the risk of cross contamination.

COVID-19 handwashing guidance posters should be clearly displayed in all toilet environments.

All toilet facilities provided by businesses for customers should be cleaned as guided twice a day and at any time required following 1 hourly checks.

COVID-19 toilet cleaning guidelines:

  • when cleaning toilet facilities, wear household rubber gloves that are reserved for this purpose and a disposable plastic apron
  • disinfect by wiping down the toilet door handle, wash hand basin taps and toilet flush handle with a disposable cloth dampened with 0.1% bleach solution
  • make sure all areas touched by hands are cleaned as these are the areas most likely to be contaminated
  • clean the toilet bowl using a toilet brush and 0.1% bleach solution and rinse the brush by flushing the toilet
  • always flush the toilet with the seat and lid down to prevent splashing
  • use disposable cloths or paper roll and disposable mop heads, to clean all hard surfaces, floors, chairs, door handles and sanitary fittings
  • avoid creating splashes when cleaning
  • any cloths and mop heads used within the toilet area must be disposed of securely tied in waste bags and placed in a covered bin

Communal showers and changing rooms

Showers/changing rooms can reopen for use by staff only.  These facilities are not for use by the general public.

Additional hygiene and control measures are followed to ensure this risk of virus transmission is minimised. 

Normal cleaning frequencies will need to be increased depending on how often the facilities are used. For example, if there is a high level of usage, the normal cleaning frequency should be doubled. This will need to be on a case-by-case decision as cleaning frequencies may vary throughout the day depending on the number of users of the facilities. Hard surfaces that are touched frequently (for example door handles, grab rails, etc.) should also be cleaned more frequently in addition to standard cleaning protocols.  

In addition to increasing the frequency of cleaning by the organisation, each person using a shower should be encouraged to clean the shower and changing area they have used immediately after use.

Venues with shared showers, washing and changing facilities should follow the following guidance:

  • introduce staggered start and finish times to reduce congestion and contact at all times 
  • based on the size of each facility, determine how many people can use it at any one time to maintain a distance of one metre 
  • introduce enhanced cleaning of all facilities throughout the day and at the end of each day
  • cleaning should include all areas likely touched by hand including sinks, shower trays and shower curtains. Tiles and grouting should also be regularly cleaned and checked for condition
  • users should be asked to clean the shower and changing area they have used after use 
  • any showers that do not appear to have been used for a while should be left to run with hot water before use 
  • provide disposable: cleaning cloths, gloves and aprons and ensure they are always available to use by those using showers 
  • provide a cleaning solution for those using showers to use. The standard disinfectant used within the organisation should be checked to ensure that it is effective against enveloped viruses. If not, consider providing a solution consisting of either: a combined detergent disinfectant solution at a dilution of 1,000 parts per million available chlorine OR a household detergent followed by disinfectant (1,000 parts per million available chlorine)
  • provide suitable and sufficient rubbish bins in shower areas with regular removal and disposal
  • a customer notice should be displayed for users explaining the enhanced cleaning regime and cleaning/monitoring times with a staff checklist for completion and information. The notice should also inform users to carry out the following hygiene/cleaning requirements.

Guidelines for those using shared showers and sinks:

  • after you have finished using the shower/changing or sink area you should clean the areas you have come into contact with using the materials provided
  • let the shower or taps run for 30 seconds after use prior to cleaning 
  • when cleaning showers and sinks wear disposable gloves and a disposable plastic apron 
  • disinfect by wiping down the shower door handles (inside and out), shower controls and any other surfaces touched by hand with a disposable cloth dampened with the cleaning solution provided
  • avoid creating splashes when cleaning 
  • dispose of used cloths and materials accordingly in the bins provided
  • report any issues immediately to the management of the facilities

It is important to undertake a risk assessment for Legionnaires disease in relation to the water systems on site including showers.

Clothing and soft furnishings

There is some evidence that the virus can remain active on fabric for a few days.

  • where soft furnishings are not necessary, you should consider their removal
  • if necessary soft furnishings have removable covers, these should be washed regularly
  • if employees are working with people from outside their household, they should be encouraged to wash their clothes regularly

Managing waste

All waste should be stored securely and disposed of through your normal waste collections.

Legionella risk in water systems and HVAC maintenance

All businesses reopening following a period of closure must take the appropriate action – before they open - to ensure the safety of their water supplies and eliminate the risk of exposure to legionella bacteria. If your building has been closed or had reduced occupancy during the COVID-19 outbreak, water system stagnation may have occurred due to lack of use, increasing the risks of Legionnaire's disease.

The steps that you will need to take will depend on how you have been managing and controlling the risk during the period of closure. If you have continued with a robust legionella management system in accordance with your written scheme throughout this period, then you may not need to take any further steps before reopening. Where no additional action has been taken or, you are concerned about whether the steps you have taken are adequate, it is essential that you do not put your water systems back into use without making it sure it is safe to do so.

You should make sure you've taken all necessary steps to flush your hot and cold-water systems including:

  • all hot and cold-water taps
  • shower heads
  • other known deadheads as identified in your legionella plan

If the premises have been closed you must risk assess how to undertake the flushing, with consideration given to testing.

Air conditioning units are not considered to contribute to the spread of COVID-19 if operated correctly. Before using your unit ensure:

  • it is within maintenance requirements
  • there is sufficient external fresh air access to the system
  • you upgrade filters in air conditioning systems to the highest compatible with that model
  • control airflow directions in a building to move from clean to less clean
  • if using a fan, rather than HVAC system reduce rotation to minimise air flow

All businesses are strongly advised to read and act on the advice published by the Health and Safety Inspectorate to ensure you are legionella ready when resuming your business activity.

Ventilation

Settings that do not have mechanical ventilation

It is recognised that it will not be practical to have windows and doors open over the winter months. Where possible settings should consider opening windows and doors for short periods of time to aid air exchange.  For example, at the end of each day when staff and customers are not present and before cleaning commences.  Fan circulation may assist with air exchange.

Settings that do have mechanical ventilation

Summary of the Chartered Institution of Building Services Engineers (CIBSE) key actions

  • understand your ventilation system
  • run your ventilation at higher volume flow rate; this may require changes to CO2 set points (for both mechanical ventilation and automated windows)
  • avoid recirculation/transfer of air from one room to another unless this is the only way of providing adequately high ventilation to all occupied rooms
  • recirculation of air within a single room where this is complemented by an outdoor air supply is acceptable (this helps enable more fresh air to be provided, get more fresh air to all occupants, and it can make an environment more comfortable)
  • if applicable enthalpy (thermal) wheels should be switched off, but the pressure difference will need to be maintained between supply and extract to minimise any leakage flow from the extract to supply side

Why indoor ventilation is important to reduce COVID-19 cases

Building ventilation is always an important part of a healthy building environment as it ensures that a steady stream of outside air is brought into the building whilst stale air is exhausted. Stale air includes bioeffluents (body odours and exhaled breath), airborne pollutants (such as smells from cleaning products and furniture), amongst others. Ventilation is also a very important way of diluting any airborne pathogens and there is good evidence that demonstrates room occupants are more at risk of catching an illness in a poorly ventilated room than in a well-ventilated room. This is because in a poorly ventilated room occupants are exposed to a higher concentration of airborne pathogens, and the risk will increase with a greater amount of time spent in such an environment.

The risk of airborne infection to the individual can therefore be reduced by:

  • reducing time spent in the location
  • reducing airborne exposure concentration of infectious material
  • reducing risk of contact spread through regular handwashing, surface cleaning and reducing deposition of infectious particles.

Ventilation rate and effectiveness play a role in both airborne exposure and deposition rates. The risk for COVID-19 transmission will be from asymptomatic or pre-symptomatic individuals who occupy a building without knowledge that they are shedding viral particles. Current government advice should be consulted with regards to reducing risks posed by symptomatic individuals.

Evidence shows that SARS-CoV2, the virus which causes COVID-19, can spread by very small particles called aerosols that are released by an infected person when they cough, sneeze, talk and breathe, as well as the larger droplets that are released. Larger droplets will fall by gravity and influences physical distancing measures which are in place to reduce spread. However, the fine aerosols can remain airborne for several hours.

Although it can be difficult to definitively prove airborne transmission, our knowledge of other similar viruses and the emerging evidence showing high rates of infection in poorly ventilated rooms suggests that we should consider this as a potential transmission route and undertake measures to reduce that risk. These small droplets may be breathed in and cause infection.

As our understanding of the significance of the various transmission routes of SARS-CoV2 develops, we recommend increasing the rate of supply of outside air to occupants wherever it is practical as a pre-cautionary measure. This is particularly important in poorly ventilated areas. Increasing the ventilation rate helps dilute any airborne contamination and reduces the risk of exposure for building users.

Natural ventilation, for example, airflow through windows, doors, wind catchers and other vents should be maximised wherever possible.

The following steps are recommended:

Systems do not recycle internal air in buildings used by the public

This is recommended to avoid central recirculation to prevent the risk of airborne transmission and recirculation of airborne viral particles in the building.

Recirculation/transfer of air from one room to another should be avoided unless this is the only way of providing adequate ventilation to all occupied rooms.

In rooms and zones where there is no direct supply of outside air then consideration should be given to prohibiting access to these spaces by building users.

Systems are properly maintained and effective filters are used

No changes are needed to normal duct cleaning and maintenance procedures.

It is not necessary to change existing outdoor air filters; they should be changed in line with the standard maintenance regime requirement.

Standard filters do not normally filter out particles with viruses effectively since they have standard efficiencies (G4/M5 or ISO coarse/ePM10 filter class) rather than HEPA efficiencies. HEPA filters should only be used where the system has been designed for HEPA use, otherwise there is a high possibility of air leaking around the HEPA filter rendering the air filtration inefficient or reducing the rate of supply of fresh air through increased resistance.

If you are considering making changes contact Building Control and Planning. Technical Guidance Document Part 5 under the Building Bye-Laws (Jersey) 2007 covers ventilation and therefore permission may be required or there may be restrictions on what systems can be used.

You can also get expert advice from mechanical and electrical consultants in Jersey:

  • BGT
  • Ennis
  • Hartigans
  • Henderson Green
  • Jersey Energy

Signage

You may wish to use Government of Jersey signage in your workplace to support the public health measure. Alternatively, you may wish to create your own. To help you in doing so, we have published print ready versions of our posters.

Gatherings and events

The gatherings and events guidance applies to all business activities and should be read and specifically included within your risk assessment.

Singing, woodwind and brass

Singing and the use of wind and brass instruments present a high COVID-19 risk because infectious respiratory droplets can be sprayed or propelled further. Accordingly, across business, social and community contexts, singing, in addition to woodwind and brass instrument playing, is very strongly discouraged both outdoors and indoors. This is particularly important in indoor settings and around members of the public who may be at higher risk of illness from COVID-19. The only exception to this is where they form part of education provision for children and young people in full time education – see the music section within the guidance for education and childcare: coronavirus

Venues are advised to only play low volume ambient background music on their premises to avoid people leaning into one other when talking.

Working safely in vehicles

This guidance applies to those travelling in vehicles with other people as part of their daily work. This can include, but is not limited to taxi drivers, driving instructors, minibus and coach drivers and those delivering services using heavy goods vehicles, vans or lorries.

It is strongly recommended that drivers and anyone else in the vehicle (such as a customer or colleague) should wear a mask or face covering to reduce the risk of virus transmission.

Physical distancing

It will not always be possible to maintain physical distancing inside vehicles. Many in-vehicle tasks need more than one person, for example heavy deliveries or refuse collection.

If a large number of people need to travel to a location, consider multiple trips or vehicles where this is feasible to avoid larger groups of people sharing a vehicle and to allow as much space between people during the journey. 

In larger organisations or businesses, reduce the number of people each person has contact with by using fixed teams (so each person works with only a few others). 

Physical distancing applies to all parts of a business.  If it cannot always be maintained by employees within a vehicle due to the nature of the work, then ensure that the time spent within the vehicle is kept to a minimum.  When outside the vehicle, for example in depots or breakrooms, physical distancing should be maintained.

Masks or mouth and nose coverings

It's strongly recommended that drivers and anyone else in the vehicle (such as a customer or colleague) should wear a mask or face covering to reduce the risk of virus transmission. 

Mask or mouth and nose coverings

Hygiene and sanitising 

The following measures should be taken to reduce the risk of spread of COVID-19 when people must travel in the same vehicle:

  • ensuring good ventilation by keeping windows open
  • strongly recommend wearing face masks by all passengers and drivers
  • regular cleaning of all touch-points in vehicles such as door handles, seats and steering wheels, between use by different drivers and/or passengers
  • further increasing the frequency of hand hygiene either handwashing or use of an sanitising gel (with 60-70% alcohol content), especially before entering a vehicle that will be used by others
  • using screens or barriers to separate people from each other where possible, for example between taxi drivers and their passengers.  If you are considering the installation of a screen or any other fixture inside the vehicle, you must ensure that they are of an approved standard and fitted by a suitably qualified technician. It is important to ensure that screens designed to protect occupants from virus transmission do not prevent the safe operation of the vehicle, do not compromise internal safety systems (airbags/side curtains), or risk becoming damaged during an accident and causing injury to occupants. You are also reminded that this advice does preclude your existing statutory obligations of under the Road Traffic/Motor Traffic Legislation

Private hire minibus, coach and other vehicles that transport customers

In addition to the above guidance those transporting customers should:

  • ensure adherence to the events and gatherings guidance
  • plan and maintain 2 metres or more physical distancing between household groups at all times
  • do not exceed the maximum of numbers allowed under the events and gatherings guidance
  • note the exception to this being minibuses or coaches used by children during their time in educational or childcare settings which can operate at full capacity
  • the use of face masks by both staff and customers is now mandatory in all public service vehicles (those with a PSV sticker), with drivers being exempt if they feel that wearing a face mask is unsafe
  • windows and skylights should be open wherever possible to enable good ventilation

  • vehicles should be thoroughly sanitised after every group, before the next group enters
  • hand sanitiser should be made available and customers encouraged to use it before getting on the bus (every time they board in the case of day tours etc)

Taxi services

Taxi drivers must maintain a strict regime of hand hygiene and disinfecting of key touch points within the taxi. It is also advisable that payment is contactless, not cash, to minimise the risk of infection.

People showing symptoms, or who are required to isolate, must not use taxis or public transport. Taxi firms should enquire about this before accepting any fare.

Businesses that are unable to apply these guidelines to reduce the risk of the spread of COVID-19 should remain closed.

Masks are now mandatory within public transport including taxis, occupants must wear a mask or mouth and nose covering. Taxi drivers must also wear masks if safely able to do so. 

Day tours

  • operators should obtain a declaration from each passenger before they board that they have no symptoms and are not isolating for any reason  
  • travellers recently arrived should not join a tour until they have received a negative result from their PCR test and their isolation period has ended
  • operators must take responsibility for the collection and retention of contact details of all those on board each trip / tour, ideally with a seating plan of where guests were sitting to facilitate contact tracing should there be confirmed case on the tour
  • operators should put measures in place to remind customers to maintain physical distancing while out of the bus, visiting sites etc
  • set seats – on a day tour, individuals must sit in the same seat all day

Airport / harbour transfers

  • as of 1 December masks are now mandatory on public and private hire transport. Public vehicle drivers who carry passengers must wear a mask or face covering unless unsafe to do so. Customers must do the same. See the mask guidance for more information and exemptions
  • to reduce the risk of virus transmission, taxi drivers are strongly advised to wear a mask or face covering whilst carrying a fare and encourage their customers to do the same.
  • wearing of masks or face coverings is strongly encouraged as a condition of carriage. This is especially important in the time before travellers have received their PCR test results
  • airport and harbour transfer passengers should not be mixed with other passengers
  • where possible amber and red passengers should not be mixed with green passengers and if this is unavoidable these passengers must be physically distanced by at least 2 metres from the other group

School trips / after school and holiday club trips

Food and drink services

From 00.01 19 December all cafes and places of refreshment must remain closed under the Covid-19 (Workplace Restrictions) (Jersey) Order 2020, except for takeaway or delivery must operate in adherence to the following guidelines, relevant environmental health regulations, health and safety regulations and food safety in a changing business model.

Principles for food and drink service

Make sure you also read

This guidance should be read alongside the existing guidance on food safety during a changing business model. The guidance for events and gatherings also applies to any event taking place.

Collecting contact information

Contact tracing is a fundamental part of the COVID 19 Winter Strategy, and under the Covid-19 (Workplace Restrictions)(Jersey) Order 2020 you must collect the contact information of all people attending your premises.

Refer to collecting contact information for all businesses.

Physical distancing in food and drinks businesses

You should have a strategy in place to support physical distancing between everyone on your premises, staff, customers, passers-by and any other permitted visitors.

Working in kitchens

There may be some situations where 2 metres will not always be possible or practical between staff.

In these instances, the 2 metre physical distancing guide should be used as best practice. Every effort must be made where possible to observe the distance during work, and when travelling to and from work but this might not always be possible.

Such workers must have in place additional mitigation measures, such as the wearing of masks or shields. They must strictly follow rigorous hygiene procedures, especially when returning home for the day. It is particularly important that employees working in this way must not come to work if they develop any of the COVID-19 symptoms and must ensure that their clients do not either.

For those that need to work with colleagues at a distance of less than 2 metres consideration must be given to creating consistent work teams so that the number of people you have close contact with is limited.

  • you must assess how many members of staff can safely undertake their work. This can include separation by area or by time. You must also assess how reduction in staffing may impact on food safety
  • restaurants may consider using areas previously used as customer areas for certain aspects of food preparation
  • if you choose to use another kitchen at home or elsewhere you should contact Environmental Health before doing so email Environmental health

Queuing and circulation

  • prepare to minimise and control customers queuing for services or using toilet facilities
  • sufficient circulation space for staff and customers to allow adequate physical distancing
  • employing a 'one-way' system for staff entering and leaving premises and for customers approaching and leaving. This should include clearly marked safe queuing distances

Hygiene and sanitising in food and drinks services

Do not prepare and handle food if you're feeling unwell or if you have any symptoms of COVID-19.

Wash your hands, maintain personal hygiene

This is more important than ever, especially for anyone working to prepare meals for the public. Wash your hands thoroughly and regularly and maintain good personal hygiene.

Ensure hand-washing facilities have a constant supply of warm running water, soap and single use paper towel at all times.

Hands should be washed:

  • on arrival at work
  • on entering any service area
  • before handling any food
  • after touching anything that customers, staff or delivery drivers may have contaminated
  • after touching hand contact surfaces such as handrails, door handles, light switches
  • always after using the toilet or going into the toilet areas
  • after touching your face, sneezing or coughing
  • in between all tasks
  • after smoking
  • after handling and opening packaging, money, receipts, and cleaning supplies
  • after removing gloves and aprons and before putting on new ones
  • any time your hands are contaminated
  • after touching rubbish
  • regularly

Masks or mouth and nose coverings

Staff members who interact with customers and are directly handle food and drink must wear a mouth and nose covering and pay extra attention to hand hygiene to avoid self-contamination of themselves or anything they handle.

Staff working in this area should ensure they wash their hands or change gloves any time they touch their mask or face shield. A face shield may be preferred over a cloth mask for the benefits of communication, comfort and to reduce how often it may be touched compared to a mask. If wearing a mask, extra care will need to be taken to ensure it does not become wet and if so is replaced.

More information on masks or mouth and nose coverings

Bring your own

Cancel 'bring your own' options such as coffee mugs and food containers. Those businesses that depend on this style of service must consider short-term alternatives.

Licensed food and drink premises

From 00.01 on 4 December 2020 all licensed  premises who provide seated food and drinks services, both indoor and outdoor, must close under the Covid-19 (Workplace Restrictions) (Jersey) Order 2020, with the exception of:

  • 6th category Off Licence
  • room service in hotels for consumption by residents in their room

Any food and drinks sector that can transfer their services to a food takeaway for collection or delivery may operate in adherence to the relevant environmental health regulations, health and safety regulations and food safety in a changing business model.

Hotels

Hotel establishments may continue to provide a room only service to residents who are permitted to reside at the hotel for purposes of isolation or emergency accommodation, and food and drink may only be consumed by residents in their room.

Takeaway and food deliveries

Businesses must follow the published hygiene guidance and statutory requirements for physical distancing and face masks. Takeaway and delivery facilities may remain open and operational. This means people can continue to enter premises to access takeaway services, including delivery drivers, provided they observe strict physical distancing.

Businesses that are unable to apply the following guidelines to reduce the risk of the spread of COVID-19 must remain closed.

Sale of alcohol

If you have an off licence to retail alcohol, you are permitted to sell alcohol with that licence.

Physical distancing

Only takeaway services whose kitchen preparation and front of house space allows for physical distancing may operate:

  • ensure that 2 metres physical distancing between all customers and staff is enabled
  • provide adequate queuing systems that ensure 2 metres physical distancing for collection of food and beverages

Masks

  • ensure all customer facing staff are wearing face coverings in accordance with the statutory requirements for wearing a mask in indoor environments
  • staff members who interact with customers and are directly handle food and drink must wear a mouth and nose covering and pay extra attention to hand hygiene to avoid self-contamination of themselves or anything they handle
  • staff working in this area should ensure they wash their hands or change gloves any time they touch their mask or face shield. A face shield may be preferred over a cloth mask for the benefits of communication, comfort and to reduce how often it may be touched compared to a mask. If wearing a mask, extra care will need to be taken to ensure it does not become wet and if so is replaced
  • customers are strongly recommended to wear masks except for when eating and drinking

Hygiene and sanitising in food and drinks take away services:

  • do not prepare and handle food if you're feeling unwell or if you have any symptoms of COVID-19
  • wash your hands thoroughly and regularly and maintain good personal hygiene
  • ensure hand-washing facilities have a constant supply of warm running water, soap and single use paper towel at all times

Hands should be washed:

  • on arrival at work
  • on entering any service area
  • before handling any food
  • after touching anything that customers, staff or delivery drivers may have contaminated
  • after touching hand contact surfaces such as handrails, door handles, light switches
  • always after using the toilet or going into the toilet areas
  • after touching your face, sneezing or coughing
  • in between all tasks
  • after smoking
  • after handling and opening packaging, money, receipts, and cleaning supplies
  • after removing gloves and aprons and before putting on new ones
  • any time your hands are contaminated
  • after touching rubbish

Building alterations

  • non-structural internal alterations to a building will be permitted where required to make access to kitchens, toilets and washing facilities easier and safer for staff and / or customers. For example, the placement of partition screens to allow physical distancing and to encourage a one-way flow of people to and from the facilities
  • non-structural external alterations to a building may be permitted where these are of a temporary and reversible nature
  • alterations will not be permitted in or on Listed Buildings without the necessary planning permission and, in all cases, without approval under the relevant Building Bye-Laws
  • contact the Planning and Building division of the Department of Growth, Housing and Environment for further information regarding any proposed building alterations, prior to works commencing

Food vans, trailers and carts

The siting of a moveable structure, whether motorised or not, for the sale of hot or cold food and beverages will be permitted. This guidance does not apply to such structures within a domestic curtilage. Consider the following:

  • rope barriers or similar temporary control measures will be allowed to encourage safe and orderly queuing and to allow a safe flow of customers to and from the outlet
  • the moveable structure and any associated measures must not detract from the safe and free flow of traffic and pedestrians
  • the times of operation must be agreed with the Department of Growth, Housing and Environment (Environmental Health) prior to the outlet opening for business

Takeaways and food deliveries

Only takeaway services whose kitchen preparation space allows for physical distancing should operate. Consider the following:

  • any take away food business that chooses to open must put measures in place to ensure that physical distancing is maintained between their workforce and in any interaction with customers
  • any shop, café, restaurant or bar that ordinarily serves meals or drink will be permitted to serve hot or cold meals and beverages for consumption off the premises
  • service could take place through an existing window or door opening without customers having to enter the premises
  • rope barriers or similar temporary control measures will be allowed to encourage safe and orderly queuing and to allow a safe flow of customers to and from the outlet
  • where distanced queuing is not practicable, time distancing can be considered; for example, a collection area for beach kiosks where food is placed and the customer name / number called out before the server steps away
  • additional bins could be used for customers to deposit their meal packaging into in order to reduce staff time clearing tables
  • any associated control measures must not detract from the safe and free flow of traffic and pedestrians

Businesses that are unable to apply these guidelines to reduce the risk of the spread of COVID-19 should remain closed.

Take-away businesses may wish to further protect their staff and customers by encouraging customers to wear mouth or nose coverings if physical distancing cannot be guaranteed during busy or peak times. 

Retail

The retail guidance is currently being updated and will be available from Monday 25 January.

Working indoors (offices, workshops, warehouses, other indoor business)

At this stage of the pandemic, businesses should enable working from home as the default operating model wherever it is possible. Exceptions would include when unable to do so due to nature of work or personal circumstances of individual staff.

Who does this guidance apply to and scope

This guidance applies to indoor workplaces such as offices, warehouses, manufacturing workshops and other indoor businesses.

In the case of indoor food and drink, retail, sport and fitness, community buildings, leisure business activities, places of worship, wellbeing, cosmetic and beauty services and other allied health services, other guidance also applies and should be followed.

Principles for indoor business



Make sure you also read

Every business or organisation opening during the COVID-19 pandemic should plan in advance how they are going to reduce the risk of spreading the virus during the course of operating. A risk assessment must be undertaken and appropriate measures put in place before opening to reduce and manage the risk of coronavirus transmission. Crucially, this means that the number of people working within the building must be able to comfortably maintain physical distancing at all times and there must be adequate welfare and hygiene provisions made available. In some cases, this will mean that the number of employees able to return to the workplace will remain considerably limited. If you have already undertaken a risk assessment, this needs to be updated if you are intending to increase staff numbers and activity at this stage. Any new or additional measures should be implemented prior to the increased activity resuming.

In the cases where a business is within a building occupied by others, an additional risk assessment that covers the communal areas shared with people outside of your organisation will need to be developed.

The plan for communal areas should have regard to this Public Health guidance and be developed in collaboration with the other occupants of the building and those with authorisation for the management of the areas (such as facilities management and landlords), depending on the specific ownership and management structure of the premises.

A record of the risk assessment and plan should be available for inspection by the relevant authorities, including the Health and Safety Inspectorate, upon request.

Collecting contact information

Contact tracing is a fundamental part of the COVID 19 Winter Strategy, and under the Covid-19 (Workplace Restrictions)(Jersey) Order 2020 you must collect the contact information of all people attending your premises.

Refer to collecting contact information for all businesses.

Businesses and organisations should keep meetings and team events small, and online where possible. If a physical event is required, they should be planned and structured to maintain safe distancing, and ensure that the scale of the event remains within the current advice for events and gatherings.

Office-based working

You must ensure that you have read the principles for opening indoor business and the general advice for all businesses and workplaces during COVID-19 in addition to this sector specific guidance.

Risk assessments must be undertaken in a way that is bespoke to your office environment and the way that your business operates.

In addition to the general guidance for business, measures to consider to support effective hygiene and social distancing in an office environment might include:

  • limit and control the number of staff in the building at any one time, which may include staggering arrival, departure and break times or shift patterns. During winter, working from home should be the default
  • use markings, introducing one-way flows (where possible) and introducing policies for movement etiquette at entry and exit points and throughout the building
  • ensure access to adequate handwashing facilities (i.e. liquid soap, water and disposable hand towels) and hand sanitiser (with 60 to 70% alcohol content) prominently available throughout the building
  • restrict access to areas such as small meeting rooms, and limit the number of people in confined spaces such as kitchens, toilets, lifts and changing rooms (such as a 'one in, one out' policy)
  • review and adapt workstations and other work areas to ensure reasonably practicable steps have been undertaken to maintain a minimum space of 2 metres. This may involve identifying desks and seating areas that should not be occupied and restricting access to them. It may also be appropriate to use tape floor markings to ensure spacing can be clearly maintained
  • workstations should be assigned to an individual for the duration of their working shift. If workstations need to be shared with those working a different shift pattern, each workstation should be kept to a minimum number of people and cleaned between users
  • identify and implement ways you can support staff travelling to work using their own means (walk, cycle or car) to reduce the need to travel by public transport
  • ensure that cleaning contracts and enhanced procedures have been put in place in preparation for the return to office working. This may include ensuring that suitable cleaning products are available for office staff to use outside of the regular cleaning times (such as to disinfect workstations and printers in between uses)

Posters on COVID-19 to print and display

Further ideas and advice on working safely in offices on gov.uk

Warehouse and workshop-based businesses

You must ensure that you have read the principles for opening indoor business at Level 1 and the general advice for all businesses and workplaces during COVID-19 in addition to this sector specific guidance.

A risk assessment addressing the control of COVID-19 transmission must be undertaken in the exactly the same way as you will have done for all of the other significant hazards and risks associated with your working activities.

It is especially important to make sure that any additional measures you need to introduce to manage the risks of COVID-19 are properly resourced and do not comprise the other every day risks you need to manage.

Experience shows that in many high-risk workplaces, such as warehouses, motor vehicle repair shops, joineries and other workshop-based businesses, it may be necessary to provide additional resource, whether in-house or through external contractors, to help provide adequate supervision and to implement enhanced hygiene and physical distancing procedures whilst also maintaining control over your typical high risk activities.

In addition to the general guidance for business, measures to consider in order to support effective hygiene and physical distancing in a warehouse or workshop environment might include:

  • consider who needs to be on site, for example, office or admin staff may be able to work from home. Where it is possible for staff to work from home, they should continue to do so. Plan the work to minimise the number of people needed to be on the premises at any one time to operate safely and effectively
  • stagger arrival and departure times at work to reduce crowding into and out of the workplace, particularly if you only have one entry point
  • use markings and one-way flow at entry and exit points and throughout the workplace
  • reduce movement by discouraging non-essential trips within the workplace and restricting access to areas such as small meeting rooms, and limiting the number of people in confined spaces such as kitchens, toilets and changing rooms (such as a 'one in, one out' policy)
  • review workplace layouts and work processes, including position of machinery and storage of materials etc., to ensure that all reasonably practicable steps have been undertaken to ensure that people are able to work whilst maintaining a minimum of 2 metres physical distance
  • ensure access to adequate handwashing facilities (i.e. liquid soap, water and disposable hand towels) and hand sanitiser (with minimum 60 to 70% alcohol content) prominently available throughout the workplace
  • encourage increased handwashing, and where necessary, introduce additional handwashing facilities, for people handling equipment, goods and merchandise. Where this is not readily available, provide appropriate hand sanitiser (with 60 to 70% alcohol content)
  • wherever possible, making sure portable tools are not shared between different people. Where this cannot be avoided, carefully consider what controls and cleaning procedures are required, for example wearing of gloves which are disposed of after each use
  • consider cleaning procedures required when plant, machinery or tools must be used by more than one person, for example forklift trucks, vehicle lifts, woodworking machinery, pallet trucks etc.
  • identify areas where people may have to pass things to each other, for example, drawings, spare parts, raw materials etc. and put in place all reasonably practicable measures to remove direct contact and ensure 2 metres physical distancing, such as through the use of drop off points or transfer zones
  • put in place all reasonably practicable procedures to minimise person-to-person contact during deliveries to customers or sites
  • review pick-up and drop-off collection points, procedures, signage and markings
  • consider methods to reduce frequency of deliveries, for example by ordering larger quantities less often
  • wherever possible, use mechanical means to load and off-load deliveries. Where maintaining physical distance will not be possible during deliveries, you should consider whether or not the activity/delivery should go ahead. If the activity is essential, try to use the same pairs of people to carry out the work if 2 metres distancing can't be maintained and consider other protective measures such as masks
  • identify and implement ways you can support staff travelling to work using their own means (walk, cycle or car) to reduce the need to travel by public transport
  • when you are already using PPE and/or RPE in your work activity to protect against non-COVID-19 risks, you should continue to do so

For making or receiving deliveries, follow guidance for deliveries

Further ideas and advice on preparing factory, plant and warehouse environments can be found at gov.uk

Cleaning services

All cleaning domestic and workplace cleaning businesses can continue following the general guidance for all businesses as well as the guidance for indoor work and the guidance for working in people's homes.

Managers of cleaning services should ensure all employees are aware of infection control procedures, including strict hand hygiene protocols. Strict waste disposal guidance should be in place to reduce the risk of infection.

Cleaning offices and areas where there are suspected or confirmed cases of COVID-19

Once symptomatic, all surfaces that the person has come into contact with must be cleaned including:

  • all surfaces and objects which are visibly contaminated with body fluids
  • all potentially contaminated high-contact areas such as toilets, door handles, telephones

Public areas where someone with the infection has passed through and spent minimal time in (such as corridors) but which are not visibly contaminated with body fluids do not need to be specially cleaned and disinfected.

If a person becomes ill in a shared space, it should be cleaned using disposable cloths and household detergents, according to current recommended workplace legislation and practice.

Working in people's homes

Businesses can work in customers' homes if the following public health guidance is adhered to.

Who does this guidance apply to and scope

It covers business activity that involves going into a private occupied residence such as cleaners, cooks, surveyors, estate agents, internal building maintenance (including repair, renovation and home improvement) and deliveries.

Principles for working in people's homes



Make sure you also read

Before scheduling the work, you should have a conversation with the occupant(s) of the home to ensure that you are both comfortable with the work taking place. This includes contacting the tenant should the work have been requested by a landlord. If either party is not comfortable, then the work should not take place. You should be particularly mindful of anyone in the household who may be continuing to shield due to vulnerabilities (except where the organisation is a private healthcare provider giving necessary care to the individual).

Wherever possible, appropriate physical distance should be maintained between the householders and those attending the household. Where the activity is not possible without direct contact, the guidance for working in close personal contact must be followed.

It is likely that nannies and childminders will not be able to maintain the physical distance with the children in their care and therefore the specific guidance for nannies and childminders should be followed.

Work within occupied households will not be permitted where:

  • either those attending the household or anyone resident in the house are isolating for any reason

The exception to this is for emergency or essential repairs which should strictly follow the specific guidance for these circumstances.

When working in a household where somebody is at higher risk, prior arrangements should be made to avoid any face-to-face contact, for example, when answering the door. You should be particularly strict about handwashing and respiratory hygiene and should consider wearing a nose and mouth covering.

Preparing to work in people's homes

Each business will need to translate this guidance into the specific actions it needs to take, depending on the nature of their business, including the size and type of business, how it is organised, operated, managed and regulated.

To help you decide which actions to take, you need to carry out an appropriate COVID-19 risk assessment, just as you would for other health and safety related hazards.

Prior to starting work in an occupied private residence

Consider the following:

  • find digital or remote alternatives to physical, in-home work where possible such as video or phone consultations and only attend the property where necessary
  • confirm with the customer that no one within the residence has tested COVID-19 positive and if so find out when and establish if their isolation period has ended
  • confirm with the customer that no one within the residence is showing any symptoms of COVID-19 or are isolating for any other reason
  • ask the customer if anyone in the residence is shielding because they are vulnerable and discuss how you will approach this
  • reconfirm the health status of residents each day that work will be undertaken
  • ensure that if there is a landlord / tenant situation, that the landlord provides confirmation of the health status of the tenants or confirm this directly with the residents
  • discuss working environment and practices with householders and clients in advance to confirm how the work will be carried out
  • discuss the requirement for residents to clean items and / or the space where work is being undertaken prior to your arrival
  • discuss with households how safety requirements will be managed each day
  • consider how staff will travel to the property
  • maintain a log of the workers entering the property, ensuring that sub-contractors understand your COVID-19 procedures on site and keep residents informed
  • hold meetings outdoors or in well-ventilated rooms whenever possible
  • ask that households leave all internal doors open to minimise contact with door handles
  • ask households to open all windows to increase ventilation through the property where possible / comfortable

Physical distancing while working in people's homes

In addition to the general business guidance on physical distancing, you should maintain physical distancing wherever possible while performing work in the home.

Consider the following:

  • wherever possible ensure the resident is absent from the property or stays in a separate room whilst work is being undertaken
  • use signage in the home to indicate where and when work is being undertaken
  • some in-home services will not always be able to maintain physical distance from customers, in such instances additional precautions should be taken (see Registred Health professionals guidance)
  • identify busy areas across the household where people travel to, from or through. For example, stairs and corridors, and minimise movement within these areas
  • limit the number of workers within a confined space to maintain social distancing
  • use a fixed pairing system if people must work in close proximity, for example, during 2 person assembly or maintenance

Hygiene and sanitising while working in people's homes

In addition to the guidance on hygiene and cleaning provided to all business those working in private residence, you should also consider the following:

Before work commences in the property the householder should:

  • clean the areas of the property and the items that the worker is likely to come into contact with (for example, the washing machine that is to be repaired), with particular focus being given to the toilet and bathroom areas and frequent touch points such as door handles and light switches

When work commences in the property the service provider should:

  • agree with the householder which bathroom or sink they can use while in the property, if possible this should be a different room than the householder uses
  • if handwashing facilities are not accessible, they should carry hand sanitiser
  • all workers should wash hands or use sanitiser on arrival and before leaving the property and regularly throughout the time spent working in the property
  • workers should frequently clean objects and surfaces that they are touching regularly, using usual cleaning products
  • workers should arrange methods of safely disposing waste with the householder
  • workers should remove all waste and belongings from the work area at the end of a shift and at the end of a job
  • workers should ensure that they clean the toilet and bathroom area that they have used before they leave the property

Take measures to reduce transmission through contact with objects that are in the property, or that come in to or are removed from the home. Consider the following:

  • working materials, such as tools or domestic appliances, should be assigned to an individual and not shared if possible
  • if items need to be shared, they should be shared by the smallest possible number of people and cleaned between users
  • ensure residents do not touch equipment brought into the home by operatives / people doing the work
  • bring your own food and drink and have breaks outside where possible
  • when the work requires more than one visit, if possible, isolate the room in which the work is being carried out between visits
  • if this is not possible and the occupier needs to use the room, both the occupier and contractor should agree a cleaning regime
  • do not share pens and other objects with the occupier
  • ensuring social distancing and hygiene measures are followed when supplies or tools are needed to be delivered to a home, for example, building supplies - see further guidance on deliveries
  • collect materials in bulk to reduce the frequency of needing to visit shops to buy or collect materials
  • remove waste in bulk, if possible

Workforce management for those working in people's homes

Change the way work is organised to create distinct groups and reduce the number of contacts each worker has. Consider the following:

  • where multiple workers are in a home, create fixed teams of workers who carry out their duties in those teams, and minimising contact between each team
  • identify areas where people need to hand things to each other (such as shared tools and domestic appliances) and find ways to remove direct contact, for example, by using drop-off points or transfer zones
  • allocate the same worker to the same household each time there is a visit, for example, the same cleaner each time

Personal protective equipment (PPE)

Where you are already using PPE in your work activity to protect against non-COVID-19 risks, you should continue to do so. COVID-19 specific advice on the use of PPE and the use of  masks and face coverings is available.

Emergency repair and maintenance in symptomatic or COVID-19 positive households

No work should be carried out in any household where a household member is confirmed as COVID-19 positive, is symptomatic or are isolating due to any reason unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so.

The isolated person should occupy a different room whilst the work is being carried out, if at all possible. It is important in such circumstances that you ask the householder to explain the problem and the house layout via the phone beforehand if possible.

Property viewings, valuations and rental inspections

When planning and carrying out property viewings, valuations or rental inspections the following conditions should be met.

Prior to visiting the property:

  • the prospective customer should pre-register with the business providing all contact details – in the case of an opening viewing this can be immediately before entering the property
  • all relevant parties (agent, property owner, property occupier, purchaser, surveyor etc) should provide a declaration to the business that they are not showing any symptoms of COVID-19 or are isolating for any other reason
  • the property visit cannot be carried out if any property occupier is isolating due to any reason or are shielding because they are severely vulnerable to COVID-19.  The business is responsible for confirming this prior to the property visit
  • businesses should hold a log of all property visits undertaken and attendees
  • open viewings can take place but the total number of attendees over the duration of the open viewing (including both staff and clients) should be managed. Prior to the open viewing the business should assess how many people could safely enter the property at any one time while adhering to the physical distancing requirement, and should look to stagger entry to the property and operate a 'one in one out' policy once this limit has been reached. The gatherings and events guidance must be followed, with particular attention to the maximum numbers allowed to gather indoors
  • any discussion between the business representative and the potential clients should take place outside wherever possible
  • the property owner is responsible for cleaning the premises before the visit. As a minimum this must include the cleaning of surfaces that are regularly touched, and those which the agent will have to touch, such as door handles and light switches
  • the property owner should open all appropriate doors and cupboards prior to the viewing
  • paper copies of the property details should not be supplied to potential purchaser

During the property visit

All necessary precautions should be taken during the viewing including:

  • maintaining a physical distance of 2 metres with those outside your household at all times
  • sanitising hands on arrival and departure, with the business responsible for providing hand sanitiser at the entrance to the property
  • customers should be advised not to touch anything
  • the business's representative should wear gloves and try to ensure that only they touch surfaces, including door handles and light switches
  • the business's representative should clean anything that it has been necessary to touch with disinfectant wipes as they move around the property
  • viewings should aim to be as short as possible, as a guideline no longer than 20-30 minutes
  • wearing of masks or face coverings is strongly recommended

Back-to-back viewings are permitted but businesses must have processes in place to ensure that physical distancing between members of different households is adhered to.

It is the responsibility of the business to ensure that their customers are made aware of the above conditions and that they adhere to them. 

If it is not possible to adhere to the above conditions, then the property visit should not go ahead.

Working outside

Guidance for businesses that offer outdoor services away from their own premises

Businesses that offer outdoor services away from their own premises, such as gardening or window cleaning, are able to provide services outside with no prescribed restriction on number of employees working. This is on the condition that they must continue to achieve physical distancing where possible, including travelling to and from the place of work and during the course of the work.

Principles for outdoor business activity



Make sure you also read

When working outside, the usual risk assessments for the work should be in place. Before commencing work, these must be updated to take account the need to ensure you have undertaken reasonably practicable steps to reduce COVID-19 transmission risk. This includes ensuring that physical distancing can be maintained and that hygiene provisions are available (such as access to warm water and soap, or where this is not possible, hand sanitisers of 60-70% minimum alcohol content).

Farm and agricultural businesses

All farm workers should ensure they maintain a distance of 2 metres from each other as much as practically possible, during work, and when travelling to and from work. This might mean that workers need to travel in additional vehicles. It is recognised that some types of farm work may make it hard or unsafe for workers to stay 2 metres apart at times. Workers should consider when this may happen and minimise the number of occasions when they come closer than 2 metres to each other and keep the duration of those occasions as short as possible.

Farm and agricultural workers should also follow rigorous hygiene procedures, especially when returning home for the day. They must make sure that any surfaces that are likely to come into contact with more than one person, such as door handles and steering wheels, are cleaned regularly.

It is particularly important that farm and agricultural workers should not come to work if they develop any of the COVID-19 symptoms. If they develop symptoms, they should immediately isolate at their home, along with everyone in their household. Where workers are living in shared accommodation it should be noted that all workers within that residential unit would be classified as a 'household' and should observe isolation for the whole household accordingly.

Owing to the risk of multiple employees contracting COVID-19, and therefore being unwell and required to isolate at the same, farm managers could consider how they can further protect their staff. For example, by discussing with workers how they are physically distancing and practising robust hygiene measures outside working hours as well as within.

Accommodation: hotels, B&Bs, self-catering, campsites

Who does this guidance apply to and scope

This guidance applies to all hotels, commercial hostels, B&Bs, guest houses, self-catering accommodation and camping sites.

Separate guidance is provided for accommodation providers if a guest tests positive.

Principles for hotels, B&Bs and self-catering accommodation



Make sure you also read

If your premises also provides food services or sport and leisure facilities you should refer to the relevant published guidance.

Any hotel or other accommodation provider that hosts a gathering or event must also follow the guidance for events and gatherings.

From 4 December 2020 accommodation providers holding an alcohol licence are only permitted to open for the purposes of those requiring to self-isolate and those requiring emergency accommodation or under exceptional circumstances which will be determined on a case by case basis.

Existing residents of hotels and other accommodation will be permitted to continue their stay until the end of their original booking.

Accommodation providers that do not have alcohol licences, such as B&Bs, self-catering properties and lodging houses, can remain open.

For accommodation providers that are able to remain open for these purposes from 4 December their licensed restaurant and bar areas should be closed to guests (both hotel residents and non-residents), with food and drink services provided to guests via room service. Indoor sport and exercise services should also close – this includes indoor swimming pools, spas, steam rooms, saunas and gyms,

It is crucial that a hotel or other accommodation knows if their guests are isolating and for what reason, so that they can complete an appropriate risk assessment and decide whether or not they can put the appropriate measures in place and if they are willing to accept them. 

You should ensure that guests are aware that current public health guidance advises against members of different households sharing rooms. You may consider adjoining and interconnected rooms where appropriate.

Guests visiting from the UK or overseas

Guests that have recently travelled to Jersey are required to follow the Safer Travel policy.

In the event that a guest receives a positive PCR test result the confirmed case will be contacted by the contact tracing team to explain the requirements on them to isolate. The contact tracing team will also contact the accommodation provider as part of this process. The contact tracing team will discuss with the confirmed case whether they are able to isolate within their current accommodation and can provide guidance on what support and services are available from the Government of Jersey to help them. Where it is not possible for the individual to isolate within their current accommodation an alternative will be found.

Further information for hotels and accommodation providers on what to do should a guest receive a positive PCR test.

Provision of Personal Protective Equipment (PPE)

Hotels to make disposable gloves available to the cleaning, catering and laundry staff.

Disposable gloves should always be worn while cleaning the room, toilets and other common areas, and when handling food and dirty laundry. Dispose of gloves if they become damaged or soiled or when cleaning is completed. If gloves become damaged during use, remove and wash hands for 20 seconds and replace with new gloves.

In line with the Government of Jersey guidance on PPE for health, care and essential workers, no other PPE will be required as hotel staff should have no reason to get any closer than 2 metres to guests with COVID-19.

When looking after an individual or family isolating the accommodation provider should follow the guidance for hotels looking after those isolating due to coronavirus and can contact the coronavirus helpline on +44 (0) 1534 445566 for further information and assistance.

Masks or mouth and nose coverings

Face masks or mouth and nose coverings are strongly recommended in indoor public places. This recommendation includes greeters, bar staff, waiting staff, baristas within restaurants, bars, cafes and any other member of staff who interacts with customers in a setting which serves food and drink (this does not currently include customers).

Collecting contact information

Contact tracing is a fundamental part of the COVID 19 Winter Strategy, and under the Covid-19 (Workplace Restrictions)(Jersey) Order 2020 you must collect the contact information of all people attending your premises.

Refer to collecting contact information for all businesses.

Declaration of health

At the time of booking accommodation and when they check in, guests should be asked if they or any household members have any symptoms of COVID-19, have tested positive for COVID-19 or are isolating for any other reason.

Further information for hotels and accommodation providers if a guest tests positive for coronavirus. 

Physical distancing in hotels, B&Bs and self-catering accommodation

You should have a detailed plan in place to support physical distancing between everyone on your premises including staff, guests and any other visitors wherever possible. This includes guest areas and staff work and recreation areas.

Measures to do this will depend on your business operations but might include:

  • conducting as much of the arrivals process as possible online or by telephone, and providing an express check out service to make the physical check in process as seamless as possible (thereby avoiding potential crowding in the lobby)
  • recommending single household groups only for elevators and encouragement to use stairs
  • limiting the numbers of staff or customers allowed on the premises or in part of the premises at any one time
  • marking out walkways to control the flow of customer and staff movement across the premises, if necessary with one-way systems
  • preparing to minimise and control customer queues for food and beverage services, or toilet facilities
  • reducing the number of tables and spacing them out. Tables should be arranged to support staff physical distancing
  • signage and posters to support physical distancing
  • maintaining physical distancing when deliveries are made to your premises
  • scheduling deliveries to avoid crowding in delivery areas and considering non-contact stock deliveries

Hygiene and sanitising in guest accommodation, communal areas and workplace

You should ensure that you have Standard Operating Procedures in place for enhanced cleaning across all sections of the accommodation and workplace, especially for common touchpoints (handrails, elevator buttons, doors). Hand sanitiser should be made available in communal areas.

You should consider reducing the number of times a staff member enters accommodation / guest room, for example by removing turn down services, only changing towels and bed linen on the request of the guest or having a longer rotation procedure for the replacement of towels or linen.

It is important to make sure that guests should not be present in the accommodation / room when cleaning is taking place to maintain effective physical distancing.

Non-essential items in the accommodation such as pens, pads, and other paraphernalia should be removed. You may request that guests ensure that any food or drink stuffs that they have brought into the accommodation are disposed of.

You might also consider suspending valet parking and luggage drops to bedrooms to avoid cross-contamination.

You might further consider hygiene welcome packs for guests.

If you have self-catering accommodation you should consider the risk of cross contamination of food items that are available for guest consumption, and ensure they are disposed of and replaced for the next guests.

You should ensure you are following enhanced cleaning measures as currently recommended. If a guest is symptomatic or isolating, further cleaning precautions will be necessary.

The use of disposable equipment, especially disposable cleaning cloths, is strongly recommended, with a fresh cloth used for each room. If other cloths are used, they should be laundered in a hot water wash before re-use.

While the virus may survive on some surfaces from hours to several days, routine cleaning products are effective at disinfecting these surfaces.

Cleaning of accommodation should commence no sooner than 2 hours after the guests have departed to allow for air particles to settle.

Upon the guests' departure, the guest accommodation and bathroom should be deep cleaned with particular emphasis paid to all flat surfaces that are regularly pushed, pulled, turned or touched for example:

  • door handles and light switches
  • tables and counters
  • armrests of chairs (if not fabric)
  • TV buttons and remote controls, telephones, air conditioner (A/C) buttons and remote controls, kettle handles, fridge door handles
  • bathroom including door handle, door lock, toilet seat and buttons, taps, basins, counters, shower and/or bath

Disposable items such as shampoo, shower gel and shower caps should be disposed of and the end of the guest's stay.

Food and beverage provision

It is important that all food and drink services are undertaken in accordance within the guidelines.

At this time, licensed restaurant and bar areas must be closed and food and beverage should be provided via room service only.

On site leisure facilities

From 4 December indoor sport and recreation services must close. This includes indoor swimming pools, spas, steam rooms, saunas and gyms.

Where a hotel provides wellbeing, beauty and cosmetic services they may continue to do so.

Guests may use outdoor swimming facilities but should use the changing and shower facilities provided to them in their own guest accommodation.

Collecting contact information

Refer to collecting contact information for all businesses.

Additional information for campsites

Risk assessments must be undertaken in a way that is bespoke to your campsite environment and the way that your business operates. In addition to the general guidance for business, there are additional measures to consider to support effective hygiene and social distancing in a campsite environment.

The key considerations relate to managing the shared access to hygiene facilities across household groups that would have regular daily use for cleaning of food and drink utensils, showers, changing rooms, toilet facilities and swimming pools.

Your risk assessment plans will need to address both how you will manage and restrict customer flow to maintain physical distancing and prevent overcrowding and how to manage increased requirements for effective sanitising of your customer facilities.

Communal shower, washing, changing rooms and toilet facilities

Campsite showers/changing rooms may remain open for use by campsite customers only, in accordance with the guidance for showers and changing rooms and following strict hygiene procedures. The use of these facilities is not for use by the general public.

Communal changing facilities can be used subject to specific additional hygiene and control measures being followed to ensure this risk of virus transmission is minimised.

Guests self-isolating for COVID-19

The following guidance is provided to support facilities who are hosting those isolating in order to minimise the risk of transmission between staff and guests.

Where guests are self-isolating for COVID-19 the following guidelines should be followed for the duration of their isolation period.

If a guest receives a positive PCR test the accommodation provider should consult the guidance for accommodation providers if a guests tests positive.

Food preparation and delivery

Food handling and preparations must be undertaken in accordance with the guidelines published.

Hotels should deliver food and drinks orders to outside the occupant's room and the occupant should take the food into the room only when the corridor is clear.

Food trays, dishes, and cutlery

The occupier should be provided with a container for dirty cutlery and advised to only touch this after thoroughly washing their hands.

All used cutlery should be placed in this and then moved to the corridor when ready for collection.

It is recommended to let the occupants have their own dedicated cutlery (plates, bowls, knives, forks, spoons, glasses etc) throughout their stay to reduce the risk of cross contamination.

Disposable gloves should be worn when handling the used trays, dishes and cutlery.

Any disposables should be discarded with other general waste (see guidance on waste disposal below).

Wash reusable dishes and cutlery in a dishwasher with detergent and hot water as usual.

Linen, towels and clothing

Fresh linen and towels may be delivered to the occupant at an appropriate frequency (they may need to change their linen more frequently if feverish).

The linen and towels should be left at the door and the occupant made aware it's available for them to take in for them to change on their own. 

If linen, towels or clothing require laundering they should be collected in a laundry bag.

Dirty linen, towels or clothing should be secured in a laundry bag by the occupant and left in the room for a minimum of 72 hours before being put out for collection.

When ready to remove the occupant should wash their hands thoroughly (following the 20 second rule) before placing in the corridor and making the staff aware it is ready for collection.

Laundry

Laundry staff should wear gloves when handling laundry from the guest's room.

It should be emptied directly from the laundry bag into the washing machine and laundered on a normal hot cycle then air or tumble dried.

Waste management

Waste should be double bagged by the occupant within their room and left for 72 hours before being put out for collection.

When ready to remove, the occupant should wash their hands thoroughly (following the 20 second rule) before placing in the corridor and making the hotel aware it's ready for collection.

The hotel staff should remove this immediately while using disposable gloves and masks followed by handwashing.

Room cleaning

The cleaning of rooms should be deferred until the end of the isolation period.

Some cleaning tasks may be able to be undertaken by the guest in isolation if provided with appropriate cleaning equipment.

The occupier should be provided disinfectant, wipes and tissues to help them control the spread of the virus in the room.

The use of disposable equipment, especially disposable cloths, is strongly recommended, with a fresh cloth used for each room. If other cloths are used they should be laundered in hot water wash before re-use.

The room should be left for 72 hours after the isolating guest has departed before being cleaned.

Cleaning products

While the virus may survive on some surfaces from hours to several days, routine cleaning products are effective at disinfecting these surfaces.

Disinfection of special areas

In addition to routine cleaning, the following surfaces in the room which are commonly touched should be disinfected:

  • door handles and light switches
  • tables and counters
  • armrests of chairs (if not fabric)
  • TV buttons and remote controls, telephones, air conditioner (A/C) buttons and remote controls, kettle handles, fridge door handles
  • bathroom including door handle, door lock, toilet seat and buttons, taps, wash-basins, counters, shower and/or bath

Method of cleaning

Clean the surface first with a neutral detergent and water, and then apply the disinfectant as instructed on the disinfectant manufacturer's label. Ensure the recommended contact time occurs. Allow to dry completely.

Adhere to any safety precautions or other label recommendations as directed (e.g. allowing adequate ventilation in confined areas such as toilets).

Avoid using application methods that cause splashing.

Standard disinfectants cannot be used on some surfaces, e.g. television remote controls and telephones. For these surfaces, alcohol solutions are recommended.

Consider using impermeable and cleanable zip-lock plastic bags to hold TV and A/C remote controls as these items are likely to be handled frequently.

If guests are permitted to leave their room or are suspected to have left their room, clean and disinfect any other areas outside the room that may have been used such as elevators (buttons and hand-rails), sauna, spa and pool areas, public telephones and vending machines.

Upholstery and carpets

Special cleaning procedures for upholstery, carpets and storage areas are not necessary unless obviously soiled.

Responsibilities of the hotel / accommodation

Privacy

Individuals in isolation must have their rights with respect to the protection of their personal health information maintained.

This means that, information about the individual's health situation should only be discussed with those staff members directly involved with assisting quarantine. In practice this may include relevant laundry and catering staff.

Provision of Personal protective equipment (PPE)

 Hotels to make disposable gloves available to the cleaning, catering and laundry staff.
Disposable gloves should always be worn while cleaning the room, toilets and other common areas, and when handling food and dirty laundry. Dispose of gloves if they become damaged or soiled or when cleaning is completed. If gloves become damaged during use, remove and wash hands for 20 seconds and replace with new gloves.

In line with the Government of Jersey guidance on PPE for health, care and essential workers, no other PPE will be required as hotel staff should have no reason to get any closer than 1 metre to guests with COVID-19.

Urgent medical aid

If a person who has self-isolated develops symptoms, the hotel must seek advice from the Helpline or notify the emergency services if symptoms deteriorate. Staff should avoid contact with guests who become unwell.

Wellbeing and precautions

The hotel should contact the guest at least once daily to see how they're doing and to encourage them to make contact should they need anything.

Remind the guests not to leave the hotel and follow the guidance on isolation.

If the guest leaves the room for medical reasons they should be advised to wear a mask.

Advice for hotel guests in self-isolation

The hotel should refer guests to the advice on isolation with particular attention being given to guidance on how long they should isolate which is dependent on their individual circumstances.

The guests must remain in their room at all times for the duration of their isolation period.

If they request to leave for any reason (other than emergency medical) we advise they contact the Helpline on +44 (0) 1534 445566.

The guests should not be allowed any visitors to their room. They cannot have the room door open and talk to visitors in the hallway.

Advice for all guests in hotels

All guests, including those not self-isolating, should be requested to minimise time in communal areas of the hotel including receptions and corridors to reduce risk of infection to other guests and colleagues. Those in self-isolation should remain in their rooms at all times.

Where possible, to limit to 1 or 2 people at a time in lifts where possible, or to use the stairs if appropriate.

Registered health professionals

Guidance for Registered Health Professionals

Registered Health Professions are an essential part of the health and care system. Their services are vital in aiding disease and condition management, recovery and prevention of further complications and illnesses.

Registered Health Professionals can follow this guidance alongside their respective professional bodies to ensure the highest level of protective measures for both patients and staff.

Who does this guidance apply to

This guidance applies to Registered Health Professionals including the following:

  • chiropractor
  • osteopath
  • physiotherapist
  • nurse
  • midwife
  • podiatrist
  • optometrist
  • optician
  • orthoptist
  • clinical psychologist
  • speech and language therapist
  • chiropodist
  • dietician
  • occupational therapist
  • radiographer
  • associated practitioners
  • acupuncturists

Principles for Registered Health



Make sure you also read

Collecting contact information

Contact tracing is a fundamental part of the COVID 19 Winter Strategy, and under the Covid-19 (Workplace Restrictions)(Jersey) Order 2020 you must collect the contact information of all people attending your premises.

Refer to collecting contact information for all businesses.

Physical distancing for registered health care

You should have a strategy in place to support physical distancing between everyone on your premises including staff, patients and any other permitted visitors or carers accompanying a patient. Physical distancing guidance applies to all elements of the business premises and operation, including for example stock rooms, staff areas, and delivery points.

It is accepted that many Health Professionals will not be able to maintain physical distancing when directly providing treatments. However, you should continue to ensure that physical distancing can be maintained where it is possible, to reduce the amount of time staff and patients are exposed to the potential spread of COVID-19.

Relevant patient history and up-dates can also be taken ahead of any appointment to reduce contact time.

Only one therapist should be in a treatment room with a patient at a time. Family or friends who are not guardians or carers should not attend appointments with patients unless this is deemed essential. Essential family members and carers should be asked to stay in the waiting room during treatment where this is possible.

More than one person in a treatment room may be permitted strictly for the purposes of supervising individuals on a training programme commenced before the pandemic, in adherence with this guidance. 

Hygiene and sanitising for registered health care

Business as usual hygiene measures should be enhanced throughout the Safe Exit Framework to ensure reduced risk of COVID-19 transmission.

As well as the measures outlined in this guidance, the general guidance for businesses and guidance given by your professional regulatory body you should consider the following hygiene measures on resuming your service:

  • where possible, do not share equipment between staff. If this is required, they should be sanitised between uses
  • all equipment used for clients and patients should be appropriately cleaned down and disinfected between uses
  • routine cleaning should be maintained and enhanced
  • ensure work bench/station/bed is disinfected after each client or patient
  • gowns, capes, towels and any other linen used by customers and staff should be properly washed between uses
  • single use and disposable items should only be used once then disposed of
  • practitioners can use nitrile unpowdered gloves or latex gloves anytime the potential exists to come into contact with blood or body fluids including when a client has broken skin in an area where massage is provided or when the practitioner has broken skin on the hands or forearms
  • handwashing should be maintained and enhanced, particularly between seeing patients and between changing gloves
  • practitioners providing massage and direct hands on therapies can choose not to wear gloves during these therapies. However, practitioners should practice stringent hand hygiene and follow hand washing guidance both before and after direct hands on therapies and massage. Hand sanitiser should not replace handwashing
  • practitioners should aim to provide any direct contact hand treatments and massage as the last part of the service
  • practitioners should remain alert to changes in the number of cases in Jersey and be ready to tighten back mitigation measures to protect themselves and their customers
  • the disposal of low risk clinical waste can be disposed of as normal household waste
  • natural or mechanical ventilation of air is advised between patients and at least 10 (ten)minutes should be allowed between patients for the completion of the necessary hygiene and sanitising requirements 

Masks or mouth and nose coverings

The use of mouth and nose coverings by customers are still strongly recommended in these settings.

Risk assessments for regsitered health care

Before resuming work, a risk assessment that is bespoke to the services you provide must be completed and mitigating measures implemented. A record of this and your plan for safe opening should be available for inspection by the relevant authorities, including the Health and Safety Inspectorate, upon request.

In addition to the general guidance for all business, measures you should consider:

  • a review of your seating and treatment space arrangements and adjustments made to allow physical distancing, for example removal or limiting of customer seating in waiting areas if necessary
  • removal of unnecessary furniture and obstacles to ensure as much space as possible is available for safe movement
  • removal of all magazines, newspapers and books from any waiting areas to reduce potential for surface transmission of COVID-19
  • consider and plan how you will operate whilst maintaining physical distance between each person on the premises (except between the member of staff and client when the service is being provided)
  • this may mean that not all staff can work at the same time and/or that you will need to limit the number of clients or patients on the premises at any one time
  • you may choose to apply floor markings and use directional signage to help patients and staff maintain physical distancing where appropriate

Screening measures for registered health care

All practitioners are strongly encouraged to participate in the workforce screening programme with recommended PCR testing every 8 weeks. More information is on Workforce testing programme.

In the context of COVID-19 there are important considerations for all health care professionals to reduce the risk of community transmission. You may choose to take additional measures to protect your staff and patients, such as monitoring staff temperatures before commencement of each shift. This may be considered more vital in delivery of the closest contact treatments and services.

You should ask about your patient's health status, including the risk of being infected with COVID-19 before they arrive for their appointment, ideally by tele-health consultation where possible. If they are showing any symptoms of the virus they must not attend and should call the coronavirus helpline on 01534 445566.

General treatment of patients with confirmed or suspected cases of COVID-19 should be postponed for a minimum of 10 days (and ideally 14 days) and until the patient is no longer exhibiting symptoms.

Treatment via virtual means should be provided instead where this is possible.  

Patients must attend on an appointment only basis, which should ideally be made by telephone, text or email. 

You may also choose to screen patients again upon arrival, verbally regarding any current symptoms they may have. You should also consider screening patients for severe vulnerability and vulnerability to COVID-19 and balancing this against the necessity of treatment. If treatment is deemed necessary to outweigh risk, vulnerable patients should be seen at the quietest time of the day.

Practitioners can treat  patients who have a recent travel history and  have received an appropriate negative PCR test result in line with the Safer Travel Policy.

Healthcare Professionals, who have themselves returned from travel should comply with the test requirements for returning healthcare workers.

Personal Protective Equipment for health care

Personal protective equipment, including single use disposal gloves, single use plastic aprons, sessional use fluid resistant type IIR surgical mask and risk assessed eye/face protection single/sessional use should be used.

Further guidance on the use of personal protective equipment in healthcare settings is available and where relevant will be up-dated on government PPE guidance.

The use of mouth and nose coverings by customers are still recommended in these settings.

Visiting people's homes

People are still discouraged from entering others' homes unless it is essential. The guidance on working safely in people's homes should be followed.

If a home visit is considered essential or the only option for the customer, you should undertake a risk assessment and develop appropriate plans and procedures that should be followed when providing your services. It is important to remember that when you provide services in other people's homes, you have less control over your working environment and hygiene and so enhanced procedures may be required. Customer understanding, and consent of your service procedures is required.

You should follow and adapt the guidance set out above for close personal contact services, and consider the following:

  • pre-arrange with the customer how and where you will be working and set out the need for physical distancing to be maintained whilst the service is not being provided
  • discuss with the customer how and where you can access water and soap for handwashing during your visit
  • bring your own hand sanitisers in case this isn't available (with minimum 60-70% alcohol content)
  • bring your own gowns, capes, towels and any other linen used to be used by you or the customer
  • once finished, place these in a disposable bag to return and wash properly between uses
  • single use and disposable items should only be used once then disposed of
  • plan how you will sanitise equipment between uses, which may require a return to your premises to ensure that this can be done properly

Dentists

Guidance for dentists

Private providers of COVID-19 testing

If you're providing private COVID-19 testing, you need to follow the published standards and guidance for private providers of COVID-19 testing.

Wellbeing, cosmetic and beauty services

Under the COVID-19 (Workplace Restrictions) (Jersey) Order 2020, all wellbeing cosmetic and beauty services must close, including: 

  • hairdressers
  • barbers
  • spas, beauty and nail salons
  • piercing and tattoo parlours
  • laser and cosmetic clinics delivering non-essential cosmetic treatments

This does not apply if the treatment is provided for therapeutic purposes by:

  • a doctor or registered heath professional, or
  • by another person on written referral from a doctor or registered heath professional. A registered health professional is someone who is registered under the Health Care (Registration) (Jersey) Law 1995 

Sport

All indoor sports and exercise services continue to be closed under the Covid-19 (Workplace Restrictions) (Jersey) Order 2020. Showers, changing rooms and toilets should also close.  Toilets and handwashing facilities that are required to support outdoor sport, where 2 metre physical distancing is possible, can remain open. Changing rooms and showers must close. 

One-to-one exercise services can be provided if they are part of a therapeutic intervention and where the client has been referred by a registered health care professional. 

The operation of indoor school facilities and off-site indoor facilities provided for school children, are exempt from closure only when within the school day and when the use of these facilities is for children to fulfil their school curriculum i.e. PE lessons, swimming, etc.

Who this guidance applies to and scope

This guidance is for businesses, clubs and associations that operate indoor and outdoor sport and recreation facilities and outdoor sports and activity services.

The guidance provides the basis for each operator to develop their own operating guidance for customers, staff, volunteers and supply chains. It helps them to consider the risks and mitigation measures that they will need to put in place to address COVID-19 as well as the day-to-day operational risks. 

It is not intended to be exhaustive in covering every possible scenario but aims to provide a clear direction for the sector. Nor is it intended to cover all aspects of every business. In some areas of activity and exercise provision there will be guidance provided by professional and governing bodies that should be referred to but with local guidance being the minimum requirement.

General principles

This guidance is in addition to the general advice for all businesses and workplaces during COVID-19.  This covers overall risk assessments, general hygiene, looking after your staff and physical distancing, amongst other things:

  • if you cannot follow the general public health, business advice or other related guidance then you should not open
  • outdoors presents a lower risk of transmission than indoor activities. Indoor activities are required to close
  • the fewer people exposed to each other the better
  • efforts should be made to maximise distance between participants in higher risk activities, with the minimum physical distance being 2 metres
  • activities should be sufficiently risk assessed and mitigation put in place to minimise the potential transmission of COVID-19

Jersey Sport is also able to help and further information is available on their website.

Criteria for sport and recreation activity provision

Two categories of physical proximity are defined as follows:

  • 'close fleeting contact' – where participants are within the minimum physical distance, for that level of activity (detailed below), of each other, for example a football tackle
  • 'close facing contact '– where participant's faces are within the minimum physical distance, for that level of activity (detailed below), of each other and breathing directly towards each other. This is considered the highest risk scenario as participants will be directly exchanging respiratory droplets which is the main transmission route for COVID-19. For example, many martial arts activities.

Outdoor sport and physical activity  

Sport and physical activity may occur outdoors, at any activity intensity with 2 metres  or more physical distancing with the maximum number permitted being 10.

For the purposes of outdoor sport and physical activity, participants may be in close fleeting contact (defined above). For example, a brief tackle in football.

'Close fleeting contact' should be kept to a minimum. This may involve adapting training exercises and minimising match-play time within training sessions. Close facing contact is currently strongly discouraged everywhere, even in outdoor sporting environments. Physical distancing should always be maintained at breaks and before / after the activity.

Classes, group practice, matches, competitions and events should follow the guidance for controlled gathering and events which limits the maximum number to 10 outdoors at this time.

Saunas, steam rooms, spas and Jacuzzis

Saunas, steam rooms, spas and Jacuzzis should all remain closed.

Sport and recreation provision

There will be a number of adjustments required to what you offer, the way that you work and the services that you provide.

In developing a specific plan for your setting consider:

  • ensuring your plan, processes and systems meet the overarching public health requirements and the general principles around physical distancing and amount of close contact for the particular sport or activity
  • ensuring your plan, processes and systems meet the general advice for businesses and indoor / outdoor workplaces
  • ensuring safe facility and participant practices, like hygiene practices and limiting shared equipment as much as possible
  • being prepared for the management of an individual with COVID-19 symptoms
  • how you will administer first aid to someone
  • how you will manage toilet facilities to maintain hygiene and physical distancing;
  • encouraging individuals to take reasonable personal responsibility when taking part in physical activity e.g. using their own equipment, water bottles and towels etc as much as possible
  • establishing protocols for rotating or sanitising any shared equipment
  • maintaining rigorous cleaning procedures and ensuring staff carry out regular cleaning of high-contact touch points throughout the premises
  • touch points of equipment should be cleaned immediately after use – this can be done either by the customer/user or staff in addition to the cleaning schedule
  • physical distancing and cleanliness will be promoted by the instructor(s) at the beginning and throughout all classes
  • small group classes will be organised in a series of formations to comply with physical distancing, with appropriate spacing between participants monitored by the instructor throughout the class/activity
  • ensure that the period of time between classes does not cause bottlenecks of users / customers in waiting areas where physical distancing might become difficult
  • equipment (including mats etc.) will be cleaned in between use. This can either be done by the customer/user or staff member and monitored
  • all visitors/contractors should follow the physical distancing and cleanliness guidelines
  • you should also be mindful of information and stipulations from your insurers
  • in planning any sporting event the gatherings guidance must be followed

Risk mitigation

Examples of mitigation might include: 

  • limiting the duration of higher risk manoeuvres or play perhaps adapting training exercises and minimising 'match-play' time within training sessions
  • increasing physical distancing and operating at lower capacity 
  • decreasing the number of participants to create more space per participant and decrease the overall number of people involved
  • only play low volume ambient background music to avoid people leaning into one other when talking
  • setting up distinct training and competition groups to minimise the number of individuals that can potentially be exposed

Customer facing staff or volunteers

Customer facing staff or volunteers that attend multiple events in one day or work with multiple numbers of attendees should consider the additional risk this brings and it is strongly recommended that they adopt additional mitigation measures wherever possible, in addition to ensuring that all involved observe strict hand hygiene and that there is thorough cleaning of touch points between groups of attendees.  

For example, they should increase the physical distance between themselves and attendees. 

Collecting contact information

Contact tracing is a fundamental part of the COVID 19 Winter Strategy, and under the Covid-19 (Workplace Restrictions) (Jersey) Order 2020 you must collect the contact information of all people.

Refer to collecting contact information for all businesses.

Indoor leisure venues

The indoor leisure guidance is currently being updated and will be available from Monday 25 January.

Youth and community groups

Who this guidance applies to and scope

This guidance applies to services provided by youth and community centres, parish halls, charities and social clubs.

If the premise also accommodates sport and recreation services, the sector specific guidance for sport and indoor leisure venues and services should also be followed.

The value and importance to the health and social wellbeing of Islanders in resuming community services and support is well recognised. This guidance should be followed to allow the safe opening of face-to-face support including one-to-one sessions, small group meetings and group activities, depending on the structure and controls provided and ensuring this remains within the advice for events and gatherings.

Principles for youth and community centres, charity support and social clubs



Make sure you also read

Youth Services should refer to government guidelines for opening schools to ensure consistency. A record of the risk assessment and plan for opening should be available for inspection by the relevant authorities, including the Health and Safety Inspectorate, upon request.

Members, attendees and parent/guardians should be contacted to communicate changes to how activities will be commencing under public health guidance. Communication should explain the measures that have been taken to reduce the risk of COVID-19 spread and highlight how attendees must be able to comply with these. This communication should highlight what should be done if people become symptomatic or exposed to COVID-19 and that they should not attend any activities if this is the case.

Members and attendees who are at higher risk from COVID-19 should be supported in considering the balance of risk from infection and the benefit they would gain from attending community support services. Enhanced measures may be put in place to support these people if they choose to attend.

Additional planning will be required to ensure this guidance can be followed when organising activity through youth and community centres. For example, taking into account staff / volunteer numbers needed and contingency plans for any vulnerable staff / volunteers, as highlighted in the general guidance.

Collecting contact information

Contact tracing is a fundamental part of the COVID 19 Winter Strategy, and under the Covid-19 (Workplace Restrictions)(Jersey) Order 2020 you must collect the contact information of all people attending your premises.

Refer to collecting contact information for all businesses.

Staff and volunteers should mix as little as possible and should be organised into consistent teams that always work together where joint working is necessary.

You should ensure that any physical activities that are carried out are in a well-ventilated area. For guidance on physical activities see guidance on sport.

Youth and community centres should consider prioritising activity around supporting Islanders at higher risk or those needing support. For example, providing access to premises for access by charity and community organisations delivering one-to-one support around mental wellbeing and social health or other needs.

Physical distancing in youth and community centres, charity support and social clubs

Youth and community centres should carefully consider the activities they resume and wherever possible only organise activities where physical distancing guidance can be followed.

  • wherever possible, activities should be structured, meaning they are organised and more easily monitored by staff / volunteers to ensure physical distancing
  • in addition, consideration should be given to outdoor activity and support where the spread of COVID-19 is less likely and physical distancing is more easily maintained
  • crowding or queues must be avoided at any entry points or drop-off and pick-up areas
  • careful consideration must be given to ensure that there are enough staff / volunteers to ensure physical distancing
  • masks and other mouth and nose coverings should be encouraged in indoor activities for all adults
  • using shared transport and car sharing to areas where activities are held should be avoided
  • if shared transport must be used, consider reducing the number of people in each vehicle and using visual cues, for example on minibus seats, to illustrate where people can sit to ensure physical distancing. Masks are strongly recommended to be worn

Maximum numbers allowed

  • any group activity or gathering should follow the guidance for controlled events and gatherings
  • any type of activity should only occur if there is confidence that physical distancing can be maintained
  • for sports clubs, associations and businesses who offer group activities for school aged children outside of school note that there is no exception to the events and gatherings maximum number for group activities for this age group, which is therefore limited to a maximum of 10 indoors or outdoors (plus up to 5 staff / volunteers). However, an exception applies within youth clubs where up to 20 secondary school aged young people and up to 5 staff / volunteers can attend

Hygiene and sanitising in youth and community centres, charity support and social clubs

Communal supplies, equipment and surfaces such as tables, handrails and door handles are frequently touched and can lead to viral spread. They should be cleaned frequently in line with the general guidance on cleaning and sanitation.

Avoid activities that must by their nature share equipment between different individuals. If it is deemed necessary, ensure cleaning of shared equipment used in recreational or other activities, between each activity or before equipment is passed from one individual to the next.

If food and drink is served, you should also follow the advice for Food and Drink services.

If youth or community centre activities incorporate a mealtime, packed lunches from home should be encouraged.

If meals or sustenance must be provided on premises, plate each meal to serve it so that multiple people are not using the same serving utensils (have staff serve food rather than a buffet style). Serve meals outside where possible.

Masks

There is no requirement for primary aged children to wear mouth and nose coverings while attending Youth Service premises.

All secondary aged young people attending Youth Service premises should wear masks when moving around in indoor areas within the premises, such as in corridors and communal areas where social distancing cannot easily be maintained.

Worship, funerals and marriages

Marriage and civil partnership ceremonies, funerals and places of worship should adhere to public health guidance on gatherings and events which restricts numbers attending. These events must also continue to follow all general public health guidance for businesses.

There must be a designated lead organiser with responsibility for the event, who is accountable under health and safety legislation for each gathering whether it is a funeral, wedding or faith service. The organiser's risk assessment must fully address and take steps to mitigate all COVID-19 risks associated with the event in accordance with the public health guidance.

If you are getting married or having a civil partnership ceremony, you should also refer to guidance on getting married or a civil partnership during COVID-19

Singing or playing of brass or woodwind instruments within these settings should adhere to the latest advice on singing and music as these activities further increase the risk of COVID-19 transmission.

Mouth and nose coverings are strongly recommended when attending funerals where physical distancing cannot be guaranteed such as when crowds or queues begin to form before, during or after services. 

Construction and building work

Measures to reduce the transmission risk of COVID-19 are required as part of broader risk assessment and safety planning required under the Health and Safety at work Law and the Management in Construction (Jersey) Regulations 2016. Monitoring of risk assessment and ensuring adequate standards of safety plans, including for reducing COVID-19 risks, will continue to be carried out through health and safety inspections of construction and building sites. 

Due to an increase of COVID-19 cases related to the construction industry the following guidance has been produced to highlight additional key considerations to help protect yourself, colleagues and customers from COVID-19. The following guidance is in addition to general business advice which should continue to be followed.

Wearing of masks

Masks should be worn in any of the situations listed below unless undertaking a strenuous activity or if wearing a mask would impact your safety.

  • if two or more people are travelling in the same vehicle who are not part of the same household
  • at any time when physical distancing cannot be guaranteed
  • when performing emergency repair and maintenance in a COVID-19 positive household
  • when working in people’s homes (especially if they are vulnerable or actively shielding) 
  • during any indoor meetings / briefings in which multiple people are in attendance 

Further information on wearing masks

Shared tools and touch points

You should also pay attention to the use of shared tools (other objects) and touch points when working with colleagues or inside customer’s homes or other premises.  COVID-19 can remain active for up to 72 hours on hard surfaces and objects which includes metal or plastic tools. 

If someone tests positive for COVID-19 anyone who had used the same tools could be deemed a close contact. Sharing tools is therefore discouraged, although risks can be reduced through hand hygiene, cleaning of items between uses and/or the use of gloves.


Make sure you also read

Further information on the health and safety requirements on the construction industry is available from the Health and Safety Inspectorate.

When completing the required risk assessment, the construction industry should consider COVID-19 in addition to all other health and safety considerations. Reducing the risk of the spread of COVID-19 should be addressed in the following key areas:

  • when should staff come into work (following current isolation and shielding guidance)
  • how staff should travel to work
  • what to do if someone falls ill at work
  • driving at work
  • site access and egress points
  • hand washing
  • toilet facilities
  • rest areas
  • changing facilities, showers and drying rooms
  • work planning to avoid close working
  • first aid and emergency service response
  • cleaning

For further information see the Construction Leadership Council's (CLC) guidance

Working in people’s homes

Construction work is now allowed to take place in occupied residences. All such work should adhere to the guidance for working safely in people’s homes.

Emergency repair and maintenance in symptomatic or COVID-19 positive households

No work should be carried out in any household where a household member is confirmed as COVID-19 positive, is symptomatic or are isolating due to contact tracing or return from travel unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so.

The isolated person should occupy a different room whilst the work is being carried out, if at all possible. It is important in such circumstances that you ask the householder to explain the problem and the house layout via the phone beforehand if possible.

Manual work and physical distancing

In some areas of essential manual work, groups of employees are required to operate together to ensure work is completed safely. In these instances, the 2 metre physical distancing guide should be used as best practice.

Every effort should be made where possible to observe the distance during work, and when travelling to and from work but we recognise this might not always be possible.

Workers must also follow rigorous hygiene procedures, especially when returning home for the day. It is particularly important that employees working in this way should not come to work if they develop any of the COVID-19 symptoms. Instead, they should isolate.

Animal-related services

Animal-related businesses can open in accordance with the general business guidance and guidance for indoor and outdoor workplaces, other relevant guidance may be applicable such as working in vehicles and working in people's homes, for example for dog walkers and mobile groomers.

Professional dog walkers

Dog walkers can continue to work where they do not pose a risk to public health. They must follow the guidance on physical distancing for their staff and owners when animals are collected. Walkers can make visits between multiple households and mix dogs from separate households when walking in accordance with the guidance for working in people's homes.

Business support

Information on the support that is available to businesses can be found on Government support for businesses

Further advice is on the Jersey Business website.

Back to top
rating button