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L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Advice for Islanders during Level 2

Level 2 Advice for Islanders 

The following information explains Level 2 of the Island’s exit strategy, it sets out the ongoing and universal public health messages and provides, at a glance, guidance relating to many aspects of Island life at Level 2.

Advice for business activities at Level 2 

About Level 2 of the Safe Exit Framework

On 1 May, the Government published Jersey's Safe Exit Framework. It outlined the public health and social measures that would be taken at each of the four levels as we progress through the COVID-19 pandemic as safely as possible. On 12 June, Jersey will move to Level 2 of the Framework. Level 2 is about easing restrictions in a careful and deliberate way and being safer together, as we move towards a ‘new normal’ of living with COVID-19.

Safe Exit: Level 2 policy statement 

At the previous levels, emphasis was placed on restricting activity across the Island, as the priority was to protect everybody, suppress the virus and prevent our health systems from being overwhelmed.

From June 12 we can continue to ease many of the restrictions that were previously imposed. Level 2 marks a new phase, where the focus is on achieving a balance between becoming more social, gathering a little more, opening more activities, and beginning some connectivity off-Island - without triggering an unmanageable upsurge of infections. 

We will ensure, through ongoing monitoring, that we only continue to ease restrictions if the medical assessment of the potential risks tell us it is safe to do so. If at any time there is a rapid increase in cases, especially cases requiring hospital care, the easing of measures may be suspended, or if absolutely necessary Level 4: Lockdown could be re-imposed, which nobody wants.

Key public health messages

We are making good progress, however, we must not forget that anyone can catch COVID-19 and anyone can spread it.

While our number of confirmed cases of COVID-19 is currently very low, we should anticipate that there are more unknown cases and as activity resumes across the Island and with more connectivity from outside the Island, there continues to be a risk of an increase in infections. We also now know that COVID-19 will be a risk to Islanders for many months, so we are taking a precautionary and phased approach to public health guidance for reopening businesses and increasing social activity. Where businesses can reopen there are stringent guidelines to reduce risks of any rapid increase in virus transmission – we need to continue to work together and support our local economy by understanding and following the new practices under which businesses will be operating.

We can all reduce the risk of this by remembering we can be safer together by everybody knowing what is required, following the guidance, taking responsibility and acting on these universal public health messages:

  • safer hygiene
  • safer at a distance
  • safer in smaller groups
  • safer outside

Safer hygiene

Everyone is strongly encouraged to continue to strictly follow these simple steps:

  • wash your hands or use sanitising gel (with 60-70% alcohol content)
  • avoid touching your face
  • catch your cough or sneeze in a tissue, bin it and wash your hands
  • clean surfaces and shared toilets regularly
  • cloth masks are advised in enclosed public spaces such as shops and on public transport

These measures are required because the virus seems to be transmitted mainly via small respiratory droplets through sneezing, coughing, or when people interact with each other for some time in close proximity. These droplets can then be inhaled, or they can land on surfaces that others may come into contact with, who can then get infected when they touch their nose, mouth or eyes. The virus can survive on different surfaces from several hours to up to a few days.

If you have flu-like symptoms, stay or go home immediately and call the Helpline on +44 (0) 1534 445566.

Safer at a distance

There is no time limit on how long you can spend outside your home.

You should keep a physical distance of 1 metre from anyone you don’t live with. It’s important everyone enjoys social interaction – but maintaining physical distance is an important measure to suppress the spread of the virus.

Safer in small groups

During Level 2, keeping a smaller social circle than usual is a simple way to help supress a possible outbreak of COVID-19: the fewer people you see – even when maintaining a safe distance at all times – the fewer people you might catch COVID-19 from or transmit it to. You're encouraged to work from home where possible.

  • social gatherings, especially in private settings, such as parties, barbecues or informal get-togethers should be limited to a maximum of 20 people in Level 2. These gatherings should only occur if you're confident everyone will maintain physical distancing
  • more controlled events such as marriage and funeral ceremonies, organised sports, community and group activities should be limited to a maximum of up to 40 people in Level 2. These are subject to separate guidance, including maintaining safe distancing

Limit your close physical contact 

As people increase their much-needed social contact in Level 2, some will wish to begin physical contact. Any increase in physical contact increases risk of exposure to COVID-19. However, research shows that when people limit physical contact to a small number, the risk of contracting COVID-19 is significantly reduced. 

From 26 June, and provided the very low rate of active COVID-19 cases in Jersey continues, Islanders are advised that some physical contact, limited to a few others you don’t live with, is now proportionately safe.  

This may be having physical contact with parents and grandparents, or with partners who don’t share the same household. The exact number will depend on your personal circumstances, but should be a much smaller group than those you socialise with at a safe physical distance (also still limited to a smaller network than usual). The people you choose to have physical contact with should remain consistent.  

People at higher risk of illness from COVID-19 are especially advised to keep the number of people they have physical contact with low, or may prefer to avoid physical contact with people they don’t live with completely. 

If you choose to increase your physical contact, the smaller and more consistent the group, the lower the risk. To further manage the risk, have a conversation together about the distancing and hygiene behaviours you expect of each other too. 

Primary school aged children are no longer required to physically distance when at school as it is recognised that keeping children from close contact is difficult to achieve. 

Wherever possible, when outside of the school or early years setting children under the age of 12 should maintain a physical distance of 1 metre or more from those that are not members of their household. 

It is appreciated that when primary school aged children are playing socially outside of school keeping a distance of 1 metre between other children is unlikely. However, it is advisable to keep children’s social groups outside of the school or early years setting small.  Therefore, in social settings parents can choose a small number of other children that their children can play with, without the need to adhere to 1 metre distancing.  This small group should remain consistent. 

Contact tracing

Contact tracing is the process of identifying the close or direct contacts of a confirmed COVID-19 positive case in order to limit the spread of the virus.

Further information on contact tracing.

Information sharing with the Government of Jersey

Businesses, organisations and organised activities where people are likely to come into close contact with each other (for instance within 2 metres and for longer than 15 minutes) or where larger organised gatherings occur (20 to 40 people) are strongly encouraged to keep a record of attendance, including requesting the contact details of customers, guests, or participants, where possible. 

As we begin to resume activities which present a higher transmission risk, having access to this information will be critical to support contact tracing if it is later discovered that one of the attendees had COVID-19 and therefore may have passed it onto others. 

For businesses and organisations, this may mean introducing a new process, where previously people have not been asked to share their contact details, where it is proportionate and practical to do so. For social events, you should not need to collect any data if you already know everyone.

You should also be particularly careful to adhere to all relevant public health guidance if your attendees include people who may be at higher risk of complications from COVID-19. Let’s keep them safe.  

Safer outside

The risk of transmitting COVID-19 is significantly greater indoors than outdoors due to: confined spaces (and potentially less room to physically distance), building up of airborne virus carrying droplets, less natural ventilation, more air re-circulation, less ultraviolent rays and more shared surfaces. Indoor transmission risk also increases over longer periods of time.

Due to the increased risk of transmission indoors compared to outdoors, you're advised against social gatherings inside people’s homes. If you meet people or organise a gathering or an event, you should do it outdoors where possible.

You should also continue to think carefully about whether to allow small numbers of people inside your own home, and whether to enter the homes of other people. Parties and social gatherings indoors in particular, remain a risk and are discouraged.

People at risk to COVID-19

For people with certain medical conditions, and for older people, there are additional risks if they become infected with COVID-19.

While our number of confirmed cases of COVID-19 is currently very low, as activity resumes across the Island there may be an increase in transmission. We also now know that COVID-19 will likely be with us for many months.

In light of the current very low levels of COVID-19 in Jersey, if you're at moderate risk (vulnerable) you're encouraged to return to work where it has been agreed with your employer that this can be done safely.

High risk individuals (extremely vulnerable) can undertake outdoor leisure or recreational activities as long as they can physically distance from those they do not live with and follow other public health guidance such as regular hand washing. They should continue to undertake work from home where this is possible but going out to work is currently not recommended, unless for example they work alone and do not need to take public transport to travel to their work place. 

Islanders in doubt about their individual situation should seek advice from a health professional.

Coping with the current situation

It is recognised that this is a challenging time for all. Additional help and support, from a range of services and charities, is available for everyone to access as they need.

Connect Me information, help and support for islanders

At home and your household

You can now allow people to work within your home as long as strict sector-specific guidelines are followed by the person undertaking the work and they have no symptoms. Examples might include:

  • tradespeople carrying out repairs, maintenance and enhancements in your home 
  • the provision of close-contact personal services like mobile hairdressers
  • cleaners, nannies and child minders
  • dog walkers
  • others like estate and rentals agents

However, you should ideally be absent from the property or stay in a separate room whilst a tradesperson is in your property. The physical distancing and hygiene measures must be strictly observed. 

No work should be carried out in any household which is isolating or where an individual is high-risk (severely vulnerable) to COVID-19, unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so. The isolated person should occupy a different room whilst unavoidable work is being carried out.

Accommodation – staycations

Hotels, hostels, B&Bs, campsites, boarding houses, lodging houses and self-catering vacation accommodation can now be used by Islanders for a staycation. If you intend to have a staycation you should only share a room with other people within your household. During your staycation you must also keep a physical distance from other guests outside your household and follow any other guidance from the accommodation business. The only on-site leisure facilities permitted to open at this time are gyms for lower-intensity exercise and swimming pools.

At both time of booking and check-in you will be asked if you or anyone in your household has symptoms of COVID-19, have recently tested positive, or are currently isolating for any reason. If you have, you will be asked to stay away from the hotel until you or those in your household have completed their isolation period. If you, or anyone in your household, develop symptoms during your staycation, expect that you will be encouraged to return home. These measures are to protect the staff and other guests from potentially contracting and spreading COVID-19.

Dental practices

You can now see a dentist or a dental hygienist if you require urgent or routine dental care. The dental practice will have a range of measures in place, to keep everybody safe, which they should clearly communicate to you before your appointment and reinforce when you're there. In particular, there will be measures in place to support physical distancing between everyone on the premises.

As surgeries will be employing stringent cleaning requirements, they will be operating at a reduced capacity during Level 2.

Food and drink

At level 2, eating indoors and outdoors is permitted, under certain guidelines and there should be appropriate physical distancing between tables and chairs, seated both indoors and outdoors. Group bookings from more than one household are also now permitted and the provision of food and drink services may return to usual licensing hours.

Alfresco eating options, which were previously offered at Level 3, can continue to be enjoyed. There is a programme of expanding the available space in St Helier by temporarily closing some roads to allow cafes and restaurants more alfresco space whilst also ensuring there is enough space for people to move around safely.

From Wednesday 1 July you can visit pubs and bars for a seated drinks service in adherence with public health guidance.

Government and Parish services

Government and Parish services are re-opening or easing restrictions, but many have new operating procedures in place e.g. household recycling centre, Parish Hall attendance, etc. You're reminded to check with the service provider or on ahead of time to see if there are any changes you should account for.


You can now see a Registered and Allied Health Professional (specifically a chiropractor, osteopath, physiotherapist, podiatrist, optometrist, orthoptist, clinical psychologist, speech and language therapist, chiropodist, dietician, occupational therapist, radiographer and acupuncturist.) All of these services can resume provided they can ensure the highest level of protective measures for both patients and staff.

Indoor activity - sport and leisure

Physical activity indoors presents greater challenges – when we exercise and our heart rate increases we breath more heavily which can increase the risk of virus transmission. This is why we recommend that all intensive activity takes place outside.

However, low and moderate intensity activity can take place inside as long as hygiene can be maintained and physical distancing is possible. During low and moderate intensity activity or exercise, you should be able to comfortably carry out a conversation, without breathing heavily. An exercise professional may support you in exercising safely indoors within the guidelines. 

Indoor leisure

You can now visit venues, like libraries, museums, galleries, cinemas, theatres and arcades. Such facilities will introduce changes in order to provide a safe environment and consequently the look and feel of the setting may be quite different to what you're used to. Please be ready to adapt your visit to accommodate the new procedures and practices.

Outdoor activity - sport and recreation  

Sport, leisure and recreation is vital for physical and mental wellbeing. The risk of virus transmission is far lower outdoors, so you're encouraged to take part in outdoor activity. Many sports, recreation and leisure facilities are now partly or fully open. Venues should clearly set out how you can ensure physical distancing, adhere to hygiene measures and enjoy yourself safely.

Children’s playgrounds and public gym equipment can now open. You should make sure you and your children sanitise their hands (with hand sanitiser with 60-70% alcohol content) after using these facilities to reduce COVID-19 risk as others will also be touching them.

Outdoor and indoor swimming pools are now open - the risk of virus transmission is lower in well maintained chlorinated water. However, there is much greater risk in changing rooms, lockers and showers and so, for the moment, these should remain closed. You should come ‘beach-style’ for instance, prepared to ‘swim and go'.

Public transport and school buses 

Buses will be operating at 50% seated capacity meaning they can take more passengers than at Level 3. When a service is full the driver will request further buses for that route. However, there may still be capacity issues for the bus service. Therefore, in order to free up space on the network for people who can only use the bus, you're encouraged to only make essential journeys by bus. Please walk and cycle or use your car if you can. 

If you use the bus, the potential increased risk of more people travelling closer together will be managed by:

  • sitting as far away from other people as possible
  • using the hand sanitiser (with 60-70% alcohol content) provided
  • using a mouth and nose covering – exemptions are for young children and those with a disability that means they could not independently remove their own mask in an emergency

The latest version of the timetable is available on the LibertyBus website.

You're discouraged from ride sharing in private vehicles with people you don’t live with, but you may do so if the journey is necessary or for a specific purpose (such as for work purposes) and have put appropriate mitigations in place.

You can use a taxi provided the driver maintains a strict regime of hand hygiene and disinfects key touch points within the taxi. It is also advisable that payment is contactless, not cash, to minimise the risk of infection.  

If you have any symptoms and therefore required to isolate, you must not use taxis or public transport.


Shops can open subject to observing the public health guidelines, which might mean queues and other changes to your typical shopping experience. People are advised to use hand sanitisers (with 60-70% alcohol content), physical distancing and cloth masks or nose or mouth coverings particularly in these indoor environments. Fitting rooms in shops can also be used if they are able to strictly adhere to the public health guidance, which includes cleaning between individual users.  

Schools, nurseries, childminders and nannies

Schools re-opened, in a phased and controlled process, on 8 June, with detailed measures in place. If you have specific questions you should speak to your child’s school.

Nurseries, childminders and nannies can return to work, in accordance with public health guidelines.

Children and young people who need to move between the care of different guardians or separated parents can do so.

Reopening of schools, early year settings and childcare 

Travel off-Island 

A Safer Travel Policy was agreed by the States Assembly on Wednesday 1 July. Commercial travel will resume from 3 July.

Travelling to Jersey (safer travel guidance)

Weddings, funerals and worship

Marriage and civil partnership ceremonies

Marriages and civil partnership ceremonies will recommence from the 1 July, but will be subject to a number of restrictions such as an attendance limit of 40 and the requirement that all guests physically distance at all times. Therefore permitted attendance numbers will depend upon the size of the approved location.  

Guidance on getting married or a civil partnership during COVID-19


Funerals will continue to be held but with an increased maximum attendance limit of 40, this now includes services at the crematorium. From the 1 July (subject to infection rates continuing to remain low) funerals will be able to be held in places of worship however, the maximum attendance numbers may be impacted by the size of the building and as such may be lower than 40.

Places of worship

In Level 2 places of worship will be able to reopen should they wish to do so. Providing the relevant guidance allowing the safe reopening of places of worship can be followed. Each faith group will make its own decisions about how and when it opens, based upon the risk assessments that cover its buildings, staff and premises. Faith leaders have been working together to ensure a collective approach is taken where possible.

Wellbeing, beauty and cosmetics services

At Level 2 you can now begin to visit wellbeing, beauty and cosmetic businesses who work within close personal contact with their customers. Types of businesses in this area include the following: hairdressers, barbers, beauty and nail salons, piercing and tattoo parlours, massage, reflexology, laser and cosmetic clinics.

Although these businesses can open, they may not be able to offer their full-range of services. Some activities that involve close work on or around the face are strongly discouraged such as:

  • face massage or facials
  • all lash treatments including extensions
  • semi-permanent make-up on the face
  • all facial waxing/threading
  • piercing or tattooing of face, ears or upper quadrant of body
  • laser or other cosmetic treatment to the face

Working inside, outdoors and in vehicles

Indoor working

At Level 2, if you work in an indoor business, such as an office, warehouse or workshop, you may be able to return to your workplace as more employees can now return.

However, at this stage of the pandemic, businesses are still strongly advised to continue to allow working from home as the default operating model where it is possible to do so.

If you're employed in a small or other indoor business (which is not covered by sector specific advice published by the Government), your employer should follow the principles for opening indoor business at Level 2 and adapt a plan that is suited to the premises and business activities.

Outdoor work

As at Level 3 you can use outdoor services such as gardening or window cleaning, on the condition that while undertaking the activity, workers continue to physically distance.

Working in vehicles

The risk of transmitting COVID-19 is highest when spending prolonged periods of time in enclosed spaces with limited air circulation. If you work in a vehicle you're strongly encouraged to strictly follow the published public health guidelines, which include ensuring good ventilation, wearing a cloth face mask, and regular cleaning of all major touch points.

Driving instructors may offer lessons again.

Youth and community centres

The value and importance to the health and social wellbeing of Islanders in resuming community activities, services and support is very well recognised. Accordingly, community settings and venues are able to reopen, provided they can follow the youth and community group guidance. Therefore, if you're planning to use any community centre you might want to ring beforehand to see what activities and support are available at this time.

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