Jersey Private Patients’ values reflects those of the Government of Jersey. We ensure these values are in keeping with the needs of our patients.
Our values puts you, the patient, at the heart of what we do:
Customer focus
We are passionate about the quality of care we provide. We offer choice and convenience, in a safe, compassionate environment. We offer a professional on-island private patient service, with friends and family close by.
Constantly improving
We tailor our service, with you in mind. We respond to your feedback and change our service for the better. We invest in our people to ensure you receive high standards of care.
Always respectful
We respect your privacy and dignity. We are approachable, kind and considerate. We understand the importance of time and keeping you and your family informed.
Better together
We bring together multi-disciplinary teams across the hospital and community. This ensures the best possible outcome for your care and recovery.
We deliver
We take pride and responsibility in delivering the best possible private patient experience. We make every effort to meet your individual needs.
Data privacy
Health and Care Jersey use the information that you provide to enable your care and to administer our service. Information is processed under the Data Protection (Jersey) Law 2018.
The Private Patient Finance Office and Treasury Department may use your email address, if provided on the Pre-Registration or Agreement to Pay Form, to contact you for billing purposes.
To assist with queries relating to an individual episode of care or regarding charges, Health and Care Jersey may request or exchange information with consultants’ private rooms.
Find out more about Health and Care Jersey Privacy Policy.
Medical records
Your medical record for each admission is kept by Jersey General Hospital and your consultant. This is for your personal safety and continuity of your care on future admissions.
Your medical record forms part of an anonymised data set. This is used by Jersey General Hospital and your consultant to review practice and improve care.
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