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Affordable Housing Gateway and how to apply

​About the Affordable Housing Gateway

We manage the waiting list for everyone who is registered for social housing in Jersey. All Social Housing providers listed below have access to the waiting list:

  • Andium Homes 
  • Jersey Homes Trust
  • Les Vaux Housing Trust
  • FB Cottages Housing Trust 
  • Christians Together in Jersey Housing Trust

How it works

We assess you for social rented accommodation. If you are eligible, we will place you in a priority band dependent on your circumstances.

Once you’ve been accepted onto the waiting list, it is up to the housing providers to make an offer of accommodation.

Andium Homes

Andium Homes, a housing provider, advertise available property on their website

To be considered for an Andium property, you need to actively check their webpage and express your interest in all suitable properties available by contacting Andium directly. 

Housing trusts

All other housing providers do not advertise their available homes on their websites. When they have property available, and can offer you accommodation, they will contact you directly. 

Offers will be made to those in the greatest need the time of allocation.

Affordable Housing Gateway Privacy Policy

Applying to get on the waiting list

You can apply for affordable housing using the form below. You can also apply for a transfer using the form. 

Depending on your reason for applying, we may ask you for some supporting documents, so you'll need to make sure you have those to hand. These are all listed in the form. 

We will assess your application and will contact you to let you know if you qualify. We may arrange an appointment to meet with you if necessary. 


Apply to join the housing waiting list

Applying to transfer  

If you are already housed within a social housing property and your circumstances change, which means you need to move, you can apply using the form below. We will consider your circumstances again.

Apply for a transfer

How we assess your needs 

We will assess your application based on your needs and circumstances. Examples of how applications are banded are listed below:

Band 1 (urgent need)

You'll fit into this band if you're:

  • homeless
  • under eviction notice (with a court order in place)
  • in tied accommodation that is linked to your employment 
  • unable to live or return to your present home because of an urgent medical issue
  • have no rights to stay in your current accommodation
  • forced to live apart from family because your current accommodation is not suitable
  • staying in a hostel or shelter type accommodation
  • an existing tenant who is under-occupying 
  • gross overcrowding - (more than 2 children currently in one room)

Band 2 (moderate need)

You'll fit into this band if you:

  • have overcrowding problems (for example, opposite gender children sharing a room if there is an age gap of five or more years, or more than two children in one room)
  • are in poor housing standards
  • have moderate medical issues 

Band 3 (low need)

You'll fit into this band if you: 
  • are adequately housed but are unable to afford your current rent without financial assistance

Supported Housing

Andium Homes manages the Supported Housing Band. You'll fit into this category if you require ongoing support to live independently and will be given the same urgent priority as Band 1 on the Gateway. Applicants for supported housing should apply via the Andium website.

A policy document outlining the criteria Islanders need to meet for each of the three bands the Eligibility Criteria for Renting Social Housing in Jersey has been published. The document explains the eligibility rules, allocations process and the revised banding system for renting social housing in Jersey.

Assisted Home Ownership Scheme

The administration of the assisted home ownership scheme waiting list (previously known as Band 5) is currently being transferred from the Affordable Housing Gateway to Andium Homes. The transfer will be completed in September 2021. During the transfer period, customers can register their interest to join the waiting list with Andium Homes.

Join the waiting list

A policy document outlining criteria Islanders need to meet for to purchase a property through an assisted ownership scheme assisted Home Ownership Schemes Eligibility Criteria has been published.

Assisted Home Ownership Schemes Eligibility Criteria policy

Signed Ministerial Decision

Waiting times to get a home

We can't tell you how long you'll be waiting for. Your waiting time will depend on:

  • which priority band you are in (e.g., if you are in Band 3, applicants in Band 2 will be prioritised first and so on)
  • how long you have been on the waiting list
  • what type of property you need
  • what type of property is available
  • current demand for accommodation

Waiting list report

You can find statistics for our most recent waiting list in the report below.

Affordable Housing Gateway waiting list report

Where you will be housed

There are different types of accommodation available in different areas. 

Location

This will depend on what is available with the housing providers at the time.

Size of property

The size of property that you are offered will depend on:

  • your housing need
  • your circumstances at the time
  • the size of your family

Help with paying rent

All social housing rents are generally discounted by 10% of the market equivalent for each property type.

If you are struggling to pay your rent and need support, you may be entitled to receive Income Support.

How your Income Support benefit is made up

If you refuse the property you’re offered or don’t express interest in property available 

You'll need to write us a letter to explain why you are either refusing or not expressing an interest. We will reassess your application to understand why.

If we find the property is suitable for your housing needs, you may be moved to a lower priority band, or you might lose your place on the waiting list.

Changes in your circumstances

Let us know immediately if your circumstances change in any way as it could affect your application or length of waiting time.

A change of circumstances could mean that you:

  • have moved address
  • have any medical changes
  • have a marriage breakdown
  • become pregnant
  • have a child move out
  • have a partner move out
  • have a new partner
  • have a change in your earnings
  • inherit any property
  • get any new pets

How to appeal if your application is refused

If your application is refused, you can appeal by writing to the Gateway Team, Customer and Local Services, La Motte Street St. Helier, Jersey JE4 8PF

Initially a Specialist Advisor will review your application and consider any extra information you have provided.

They will let you know whether your appeal has been successful.

If you are unhappy with their decision, you should write to them to ask that your case is passed to the Minister for Housing and Communities for formal appeal. They will make a final decision on whether you can be accepted onto the waiting list. 

This does not affect your right to an independent review of any decision.

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