File your tax return online
You can now file your tax return online.
You'll need to activate your
OneGov account, which includes setting up your Government digital ID (YOTI) before you file your tax return.
Make sure you have all your paperwork you need to complete the return before you start.
File your tax return online
Setting up your digital ID (YOTI)
To set up your digital ID, you'll need:
- a valid Jersey passport or a valid identity document from another country
- a smartphone
How to set up your digital ID (Yoti)
Step-by-step detailed guide to setting up your Yoti
When you cannot file online
At the moment you still have to file a paper return:
Troubleshooting guide
Find help to solve the most common issues with creating your digital id, signing up for OneGov and completing your online return. There are a number of steps to set up your YOTI digital ID and activating your OneGov account, but it only has to be done once so it's worth completing.
YOTI troubleshooting
|
I can't download the YOTI app on my smartphone.
| YOTI works on:
- Android version 21 (Lollipop) and above
- iPhone 5S and above (software support iOS 10, 11 and 12)
If your smartphone is older than these specifications you won't be able to download the app and use digital id to log into OneGov. If your smartphone is compatible contact
YOTI support who may be able to assist. |
Which country do I select?
| The YOTI app defaults to the UK, but you can select Jersey from the choices.
|
I'm struggling to take a scan of my face for YOTI.
| Find an area with good lighting, hold your phone at eye level, keep your face in the frame and make sure you're the only person in the frame.
YOTI help for scanning your face
|
My passport won't scan.
| If you are taking a picture of the passport make sure it is flat and you are in an area with good lighting.
If the passport chip can't be read by your phone you can scan your passport instead.
YOTI help for scanning a passport
|
I don't have a valid passport.
| If you have a different valid identity document, select the country it is issued by in the 'add document' menu of the YOTI app. It will appear on the list of documents if it can be accepted by YOTI.
You can't use a Jersey driving licence.
ID documents YOTI currently supports
|
I can't see the confirmation code email from YOTI.
| Sometimes the email will go to your junk or spam email folder. Check these first. Also, make sure you have typed your email correctly.
How do I add an email address YOTI help
|
I've replaced my phone and don't have YOTI anymore.
| You just need to download the YOTI app on your new phone, select the 'Already have an account' option and enter your username and PIN.
You don't need to register again.
How do I recover my account YOTI help
|
OneGov account troubleshooting
|
I've already set up YOTI, how do I use it to set up my OneGov account?
| On a different device to your phone go to the
OneGov log in page and click on 'Activate your onegov account'.
Follow step 5 of the instructions to scan the QR code on the page with your smartphone using the YOTI app, then click 'Yes continue' to share your details and then click 'Send'.
About YOTI QR codes
|
How do I log into my OneGov account?
| You can log into your OneGov account on the smartphone that YOTI is installed on, just click on the 'Log in' button on the
OneGov log in page and follow the instructions.
However, it's not recommended that you complete your tax return on a smartphone because the online form is not optimised for a small screen. To use a different device go to the
log in page on that device and then scan the QR code with your YOTI app, click 'Yes continue' to share your details and then click 'Send'.
|
I've got a security check activation error message
| In some cases we can't automatically match your details so we need to do this manually. You'll be contacted once this is complete.
|
The YOTI QR code isn't scanning
| The QR code on your screen expires after a short period of time. Refresh the page or the YOTI QR code and rescan the QR code.
If it still won't scan it might be because you are in 'private browser' or 'incognito'. If you are, open a different browser.
|
I've got a 'you must be over 16 to register' activation error message.
| You must be over 16 to register for a OneGov account, you won't be able to proceed.
|
'Oops there was a problem' error message is displayed.
| Your session may have timed out. To retry, select the home button on your web browser and navigate back to the one.gov.je page, and try again.
Alternatively, you can also close your web browser down, reopen it and navigate back to the one.gov.je page and try again.
If this problem persists please contact customer services with your full name, including any middle names, your date of birth and contact number for us to investigate. |
'It look like your digital ID has already been activated' error message.
| It appears that your Digital ID (YOTI) has already been activated and it could be that your account is inactive.
You will need to email customer services
with your full name, including any middle names, your date of birth and your contact number so we can reactivate your digital ID. |
Online tax return troubleshooting
|
I saved my return, but now all my progress has been lost.
| When you save your return you'll be automatically sent an email with a link in it. When you come back to complete the form make sure you access it by clicking on the link in the email. Alternatively click on the history tab on your OneGov account.
Don't click on the 'personal income tax return' link on your OneGov account because it will start the return again and you'll lose your previous progress.
|
Can I complete the return for someone else?
| No, you can only complete your return as the 'primary taxpayer' using the identity you logged in with.
Primary taxpayer information for married couples and civil partners
|
I can't see a summary of my return before I submit it.
| At the moment the only way to review what you have entered is to go back through the form. Once you have submitted the return you can download a pdf and you can also see a history of all your forms under the history tab of OneGov.
|
I can't see all the information I entered.
| Some sections in the form (for example property income) are too large to display in a simple view. These boxes have a scroll bar underneath which you can move left to right to see all the information.
|
I can't add any extra comments to the form.
| The tax return has been designed to gather all the information we need to assess your tax with most cases going through automatically without an officer review. If you need to tell us anything else, send it separately to Revenue Jersey.
|
Married and civil partnership filing information
If you're married or in a civil partnership, the primary taxpayer is responsible for filing the return and declaring the income for both people.
If you got married or entered into a civil partnership during the year the primary taxpayer is responsible for declaring their spouse's or partner's income from the date of marriage or civil partnership.
How tax works for married couples and civil partners
Paper tax returns
If you are submitting a paper tax return, see our
paper return guidance notes.
Paper returns need to be received by 31 May. Post your paper return to:
Revenue Jersey, PO Box 56, St Helier, Jersey. JE4 8PF
Corporate tax returns
If you're filing a corporate tax return you need to register for corporate return online filing.
Corporate return online filing
Completing your return correctly
All your income and claims for deductions or allowances must be true, complete and correct.
Before you submit your return check the following:
- you've completed the section about residency correctly
- you've ticked the box if you're married or in a civil partnership and claiming the married / civil partnership exemption threshold
-
the income you are declaring is correct (for example if you're employed your taxable income should be the same as the gross taxable income figure on your payslips)
-
you've declared all your taxable income (for example in addition to employment income you also had income from renting a room in your own home)
- you're only claiming expenses that you are entitled to claim (for example if you're self-employed don't claim for anything which is for your own personal use and therefore not a business expense)
-
you're only claiming allowances you are entitled to claim (for example if you're claiming child allowance you have a child you're entitled to claim)
We are putting more resources into compliance so if you don't want to incur penalties in the future, complete your return carefully. If you have been careless or deliberately concealed income from us, we will find out.
Penalties for inaccurate declarations
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