Customer service
We apologise for the delay in response some of our customers have experienced in recent weeks. During the coronavirus pandemic we prioritised enquiries where customers were experiencing financial hardship, meaning some other customers have experienced longer wait times for responses.
Phoning us is the quickest way to get your query answered.
Call waiting time
| 7 minutes 24 seconds
|
Time to deal with query once answered
| 3 minutes 41 seconds
|
Reducing the waiting times
We will be working to further reduce wait times in the coming weeks. We have increased the range of queries that can be answered by phone, meaning overall customers queries can be answered far more quickly than before by our helpdesk.
Face to face appointments
We are currently offering appointments in line with Governments current approach to the CLS help desk appointment system. Customers are advised in advance of any documentation and information they will need to bring with them.
Appointments are generally offered if:
- customers need to produce physical documentation which we can’t accept in scanned form
- the matter is highly complex such as tax residency or arrangements for double tax credits
- the customer has particular accessibility needs, or it’s appropriate, for example because of disability, illness or bereavement.
All other queries can be answered using an online form, email or by calling +44 (0) 1534 440300 if the query is urgent.
2019 tax assessments
Many customers filing online are now receiving their returns within a couple of weeks of submission.
We are current processing paper returns received week commencing 20 April.
Some customers whose returns are more complex and require checks by a revenue officer may wait longer.
Online personal tax return deadline
The deadline for filing your personal tax return online is 31 July.
You'll need to activate your
onegov account which includes setting up your Government Digital ID (YOTI) before you file your tax return.
File your tax return online
Coronavirus support
Coronavirus tax help
Government support for businesses
If you are facing extreme financial hardship or business difficulty as a result of coronavirus impacts, you can access a range of support measures from Customer and Local Services. Visit gov.je/coronavirus, or call + 44 (0) 1534 444444.
gov.je