Skip to main content Skip to accessibility
This website is not compatible with your web browser. You should install a newer browser. If you live in Jersey and need help upgrading call the States of Jersey web team on 440099.
Government of Jerseygov.je

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

  • Choose the service you want to log in to:

  • gov.je

    Update your notification preferences

  • one.gov.je

    Access government services

  • CAESAR

    Clear goods through customs or claim relief

  • Talentlink

    View or update your States of Jersey job application

Revenue Jersey

Revenue Jersey forms part of the Treasury and Exchequer department. We administer and collect over £800m in revenue each year which funds Jersey's public services
23 July 2020

One week until tax return deadline

Islanders have just one week left to file their tax returns online. There are at least 8,000 taxpayers expected to file online by the 31 July deadline.

03 July 2020

New guidance for online tax filing

With the deadline for online tax filing on 31 July, Revenue Jersey has produced a new guidance video to help Islanders prepare for online filing

10 June 2020

14,000 customers due to file their tax online

An estimated 14,000 taxpayers are expected to file their tax returns online within the next eight weeks in addition to the 9,200 who have done so already.

05 February 2020

1,100 online tax submissions in first two weeks

Almost 1,100 Islanders filed their income tax online in the first two weeks of the new service, and 81% of users who rated the form gave the experience 4 stars and above (out of 5).

Customer service 

We apologise for the delay in response some of our customers have experienced in recent weeks. During the coronavirus pandemic we prioritised enquiries where customers were experiencing financial hardship, meaning some other customers have experienced longer wait times for responses.

Phoning us is the quickest way to get your query answered.

​Type
​Call average time
​Call waiting time
​7 minutes 24 seconds
​Time to deal with query once answered
​3 minutes 41 seconds


Reducing the waiting times

We will be working to further reduce wait times in the coming weeks. We have increased the range of queries that can be answered by phone, meaning overall customers queries can be answered far more quickly than before by our helpdesk. 

Face to face appointments

We are currently offering appointments in line with Governments current approach to the CLS help desk appointment system. Customers are advised in advance of any documentation and information they will need to bring with them.

Appointments are generally offered if:

  • customers need to produce physical documentation which we can’t accept in scanned form
  • the matter is highly complex such as tax residency or arrangements for double tax credits
  • the customer has particular accessibility needs, or it’s appropriate, for example because of disability, illness or bereavement.

All other queries can be answered using an online form, email or by calling +44 (0) 1534 440300 if the query is urgent.

2019 tax assessments

Many customers filing online are now receiving their returns within a couple of weeks of submission.

We are current processing paper returns received week commencing 20 April.

Some customers whose returns are more complex and require checks by a revenue officer may wait longer.

Online personal tax return deadline

The deadline for filing your personal tax return online is 31 July.

You'll need to activate your onegov account which includes setting up your Government Digital ID (YOTI) before you file your tax return.

File your tax return online


Coronavirus support

Coronavirus tax help

Government support for businesses

If you are facing extreme financial hardship or business difficulty as a result of coronavirus impacts, you can access a range of support measures from Customer and Local Services. Visit gov.je/coronavirus, or call + 44 (0) 1534 444444.


Ministers

Susie Pinel

Treasury Minister
s.pinel@gov.je
01534 853969

Deputy Lindsay Ash

Assistant Minister
l.ash@gov.je
01534 736100

Documents, policies and publications

Making an FOI request

Read about Freedom of Information (FOI) and how to make a request.

Check our response log to see if we've already answered your question.

Make a new request by using the Freedom of information request form.

Back to top
rating button