The Jersey General Hospital is closed to all visitors to protect patients and staff following an increase in community COVID-19 cases
Patient information during COVID-19
Patients can attend outpatient clinic appointments and planned procedures, but must come alone. Children or vulnerable adults can be accompanied by one other person wearing appropriate PPE.
About Portelet Ward
Portelet ward is a 28 bedded mixed surgical ward. We treat patients from many types of specialities.
A senior doctor (Registrar) and junior doctor (House Officer) look after you. Your consultant visits the ward once a week so you may meet them during your stay. You have one to two named nurses per day, one for each shift.
We are on the first floor of the Granite Block at the hospital. Our address is:
Floor 1, Granite Block
Jersey General Hospital
Jersey JE1 3QS
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Visiting times and information
Visiting times are limited on all wards between 2pm to 4pm, and 7pm to 8pm daily. Only 1 pre-arranged visitor per patient can be present at any one time.
Patients will be asked to give the names of relatives and friends who would wish to visit them. Each patient can name a maximum of 2 visitors only. Only those named visitors will be given access and only adults are allowed to visit at this time.
Visitors will receive pre-visit screening to:
- assess travel history and symptom checking
- confirm any previous known exposure to COVID-19
- arrange which ward / department they will be visiting
Visitors will need to:
- enter the hospital via the Gwyneth Huelin entrance
- sign in on entry to the ward or department
- maintain correct hand-hygiene techniques
- wear Protective Personal Equipment (PPE), which will be provided
These important measures are in place to keep people safe. We ask that visitors comply with the guidelines for their continued protection.
Tel: +44 (0) 1534 442782
What to expect
Due to infections control and lack of space, we prefer you not to bring flowers to the ward.
Having a healthy balanced diet and good fluid intake is vital to your recovery.
Our mealtimes are:
- breakfast at 7.30am
- hot cooked lunch at 12.30pm
- dinner at 5.30pm
Let us know if you would like us, a relative or carer, to assist you at mealtimes. We cater for special dietary requirements.
You can bring in food from home but we don’t have any heating facilities. If you’re on a specific diet, check your food with the nurse to ensure your plan of care is followed.
If you need a medical certificate, ask the doctor when you see them.
Bring your medication into hospital with you and give it to your nurse. We will give them to you and we ensure you have a seven day supply when you are going home. If you need a repeat prescription, you get them from your GP.
Mobile phones and wifi
You can use mobile phones and other electronic equipment on the ward in silent mode. Wifi is available so ask us for details.
This is a non-smoking site. If you want to go outside, speak to your nurse to sign a disclaimer before you leave.
The surgical doctors see patients every morning between 8.30am and 9.30am. We can arrange for a nurse or doctor to speak to a family member by prior arrangement. If you would like to have a relative with you, let your nurse know.
Each surgical procedure takes varying lengths of time. It's best to ask the doctor about times beforehand. Relatives can contact the ward two hours after you have gone to theatre. Alternatively, relatives can wait in the day room until you return.
We have safety meetings to ensure all staff know the plan of care for patients. This takes up to 15 minutes and all registered nursing staff attend. They take place at 11am, 4pm and 11pm daily.
Handovers are for changes of staff and take place at 7.30am, 1.45pm and midnight daily.
When we discharge you
If you need medical assistance following your discharge form the ward, contact your GP or the surgical team you had your operation with. Any emergencies should go to the Emergency Department at the General Hospital.
You can contact us from Monday to Sunday. If we’re with patients, we cannot always answer the phone straight away, so try again later. Suggested telephone times for routine calls are after 10.30am daily.
Patient confidentiality is essential. We only provide information to your relatives and friends with your permission. One person, nominated by you, should make enquiries to the ward.
There are occasions when we're unable to share information. Contact the ward manager if you need to discuss this. Tel: +44 (0) 1534 442782
If you have any suggestions or comments about our service, we welcome your feedback. You can complete them online or discuss them with the nurse in charge of the shift.
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