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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Acute Assessment Unit (AAU)

About The Acute Assessment Unit (AAU)

The AAU is a 25 bedded, mixed sex unit. We have 20 acute admissions beds and 5 Enhanced Care beds. We deliver care to patients who need cardiac monitoring and closer observation. We receive emergency admissions from the Emergency Department and GP’s, 24 hours a day, seven days a week.

Our team includes: 

  • Ward Sister, navy blue scrub uniform
  • Staff Nurse, royal blue scrub uniform
  • Health Care Assistant, light blue scrub uniform
  • Consultants and doctors
  • Allied Health Professionals, such as physiotherapists and pharmacists


Parking is available in Patriotic Street car park. 

Disabled facilities 

The nearest parking areas for disabled drivers are in front of the General Hospital and Patriotic Street car park. There is one disabled toilet on the ward. Other disabled toilets are located at The Parade entrance and in Gwyneth Huelin Wing.

What to bring

On admission, you need to bring:

  • any medications you’re currently taking
  • loose casual clothes and night wear  
  • comfortable walking shoes
  • necessary toiletries 

As part of your care assessment, we encourage you to wash and dress as independently as possible.


We recommend you leave all your valuables at home. We don't accept any responsibility for their loss or damage.   

What to expect

Continuing care and discharge  

Following your assessment a decision will be made to either:

  • discharge you home 
  • continue observations and ongoing care for up to 48 hours
  • transfer you to another ward


Due to allergies, infection control issues and space, we ask that flowers are not brought on to the ward.   

Meal times

Having a healthy balanced diet and good fluid intake is vital to your recovery from illness.

Our mealtimes are:

  • breakfast 7.30am  
  • hot cooked lunch 12.00pm  
  • dinner 5.30pm   

Let us know if you would like us, a relative or carer to assist you at mealtimes. We cater for special dietary requirements.   

Mobile phones and Wi-Fi

You can use mobile phones and other electronic equipment on the ward, as long as they are used respectfully.

Wi-Fi is available:

  • Username: HCS-VISITORS
  • Password: Wellbeing 

Ward rounds

We carry out daily multi-disciplinary ward rounds. Your nurse lets you know when your doctor is likely to see you.  We can arrange for a nurse or doctor to speak to a family member by prior arrangement. We will discuss your discharge plan with you during ward rounds. 

When we discharge you home

You will need someone to collect you when you’re discharged. Let us know if you need a medical certificate.

We will send you the details of any outpatient appointment follow ups you need in the post. Any medication you need is delivered to the ward and explained to you before we discharge you home.

We may refer you  to the Rapid Response and Re-ablement Team or other services if required. 

Contact us

We are available 24 hours a day, but If we’re with patients, we cannot always answer the phone straight away. We suggest routine calls are made after 10:30am and one person, nominated by the patient makes enquiries to the ward.

Patient confidentiality is essential. There are occasions when we're unable to share information. Information will not be disclosed over the phone.

Interpreting service  

An interpreting service is available for languages including Portuguese and Polish. Contact us in advance so we can book this service for you. Call: +44 (0) 1534 442812  

Your feedback

If you have any suggestions or comments about our service, we welcome your feedback. 

Send us your feedback

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