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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Intensive Care Unit (ICU) and Enhanced Care Area (ECA): Critical Care

About ICU and ECA

Patients are admitted to ICU and ECA for various reasons. They are likely to require:

  • closer monitoring
  • an increased level of nursing care
  • specialist interventions that may not be possible on other wards

Our location 

ICU and ECA are located on the second floor of the General Hospital, just past the chapel. Lift access is at The Parade entrance.

Our address is:

The Intensive Care Unit ICU
Enhanced Care Area (ECA)
Floor 2 Jersey General Hospital
The Parade
St Helier

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Visiting times and information

Visiting times are limited on all wards between 2pm to 4pm, and 7pm to 8pm daily. Only 1 pre-arranged visitor per patient can be present at any one time.

Patients will be asked to give the names of relatives and friends who would wish to visit them. Each patient can name a maximum of 2 visitors only. Only those named visitors will be given access and only adults are allowed to visit at this time. 

Visitors will receive pre-visit screening to:
  • assess travel history and symptom checking
  • confirm any previous known exposure to COVID-19
  • arrange which ward / department they will be visiting
Visitors will need to:
  • enter the hospital via the Gwyneth Huelin entrance
  • sign in on entry to the ward or department
  • maintain correct hand-hygiene techniques
  • wear Protective Personal Equipment (PPE), which will be provided
These important measures are in place to keep people safe. We ask that visitors comply with the guidelines for their continued protection.

Ward telephone numbers

ICU +44 (0) 1534 442809                                 

ECA +44 (0) 1534 442764

Sometimes we may ask you to leave so we can carry out nursing or medical tasks.

Children on the ward

We don't encourage young children coming into critical care. Due to the nature of patients that we have, some children can find the environment scary. If you believe that your child will cope with the environment, speak to the nurse in charge about visiting.

What to expect 


Due to allergies, infection control issues and space, we kindly ask that flowers are not brought on to the ward. 

Infection control

On admission to the ward, we screen all patients for MRSA. We repeat these screens every Monday. Each bay is cleaned daily with a further intensive decontamination performed once a week.   

Ward rounds 

ICU consultant ward rounds are between 8.30am and 9.30am.

ECA ward rounds are normally before 11am daily.

What to bring

Please only bring in essential items such as toiletries and a small amount of money. Ensure valuables are taken home or handed to your nurse for safe keeping.  

Relative flying to UK: what to bring 

Some patients need specialist care in a UK hospital. We arrange all necessary travel for the patient. In most circumstances, relatives will not be able to fly with the patient.

Patients will need:

  • a passport
  • clothing
  • toiletries
  • some money in a small bag

Contact us

We only provide information to your relatives and friends with your permission. One person, nominated by the patient, should make enquiries to the ward. 


Patient confidentiality is essential and there are occasions when we're unable to share information. Contact the ward manager if you need to discuss this.

ICU +44 (0) 1534 442809                                 

ECA +44 (0) 1534 442764       

Your feedback  

If you have any suggestions or comments about our service, we welcome your feedback. 

Send us your feedback

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