Passport processing times
Applications on the Standard Service are currently being processed in approximately 30 working days (6 weeks).
Applications on the Express Service are currently being processed in approximately 10 working days (2 weeks).
This affects all applications that have already been submitted.
Amend your passport
You need to get a new passport if you change:
- your name
- your gender
- your appearance for example if you cannot be recognised from your passport photo any more
Passport fees, processing times and delivery
How to apply
applying for a passport guidance notes carefully and follow the instructions before completing your passport application.
Then you need to:
You may be contacted by a Passport Officer if we need any further documentation.
Apply for a passport
If you would prefer a paper application form email the Passport Office with your name and address and we'll post one to you.
Return it by post or hand delivery to:
Customer and Local Services Centre
La Motte Street
You can pay online with a debit or credit card.
Marriage or civil partnership and changing your name
You can get a new passport in your new name after the ceremony.
You need to include a clear copy of your marriage or civil partnership certificate with your online passport application (a Passport Officer may request to see the original).
If you're travelling soon after getting married
If you're travelling abroad soon after getting married, we recommend that you book your trip in your current name and wait until you return to apply for your new passport.
The name on your passport must match the one you use when you book your travel.
If you have booked your trip in your new name, contact us for advice.
Divorce or returning to a previous surname
If you have gone back to your maiden (unmarried) name, you must include the following with your online passport application form:
- a clear copy of your full birth certificate, or decree absolute if it shows the link between your present name and your maiden name (a Passport Officer may request to see the original)
- a signed statement from you, saying that you have gone back to your maiden name and that you will use this name for all purposes
You need to send a clear copy of one of the following when you apply for a passport (a Passport Officer may request to see the original):
- a Gender Recognition Certificate
- a new birth or adoption certificate showing your acquired gender
- a letter from your doctor or medical consultant confirming your change of gender is likely to be permanent
If you’re sending a letter from your doctor or medical consultant and you’re changing your name, you’ll also need to supply:
- evidence of your change of name (such as a deed poll)
- evidence that you’re using your new name
Changing your name by deed poll
If you change your name for any other reason, you must provide a clear copy of your change of name deed (deed poll) and statutory declaration with your passport application (a Passport Officer may request to see the original).
If you have changed your name more than once, we may ask to see evidence of all changes.
If you have a non-British passport
If you have dual citizenship (‘dual nationality’) and have a non-British passport, the name on your non-British passport must match the name and gender you want on your British passport.
If it doesn’t, change the details on your non-British passport before you apply for a new British passport.
Currently a small percentage of British Islanders, who have no links to the UK, have an Islander Endorsement stamp in their passports. This endorsement restricts the automatic right to live and work in the EU. After 31 December 2020 this endorsement will cease to be added to any new or renewed Jersey variant British passports.