Ear, Nose and Throat Department (ENT)

​Who we are

The Ear Nose and Throat (ENT) Department provides specialist care for the population of Jersey. We see patients of all ages with ENT conditions and Head and Neck cancers. We have 3 consultants and one associate specialist doctor. They are supported by nurses, specialist nurses and health care assistants.

Conditions treated

Some of the conditions treated by this department are listed below.

Ear

• glue ear
  
• eustachian tube dysfunction
  
• hearing loss
  
• bone anchored hearing aids
  
• tinnitus
  
• dizziness related to balance organ (Vertigo)
  
• surgical and non-surgical treatment of chronic infections
  
• protruding ears in children
  
• ear injury
  

Nose

• nasal airway obstruction
  
• chronic sinus infection or obstruction
  
• allergies affecting the nose
  
• nasal injury
  
• recurring nose bleeds
  
• loss of smell
  
• nasal reconstruction (after cancer surgery)
  

Throat, head and neck

• tonsil and neck infections
  
• salivary gland problems
  
• swallowing problems
  
• voice problems
  
• obstructed airways
  
• thyroid and parathyroid lumps
  
• neck lumps and lymph nodes
  
• head and neck cancer, including mouth, voice box, tonsil, neck and thyroid
  
• suspected skin cancers anywhere on the head or neck
  

Nurse-led services

• Pre-operative assessment
• Ear care clinic
• Post-operative wound care and suture removal
• Head and neck cancer specialist services

What we do not see

• Cosmetic treatments
• Snoring
• General dizziness and giddiness
• Benign (non-cancerous) cysts or lumps
• Tongue ties (unless Paediatrician deems this necessary)
• Ear dewaxing
• Ear Plugs an hearing aid batteries (available from the audiology department)
  

Our location

We are located on the 2nd Floor of Gwyneth Huelin Wing at the General Hospital. From the main out-patient waiting area, follow corridor 'A' to the very end. Use the lift or stairs to go to the second floor where you will find our reception.

You can write to us at:

ENT Department
Jersey General Hospital,
The Parade,
St Helier
JE1 3QS

Opening hours

We open from 8am to 6pm, from Monday to Thursday, and from 8am to 1pm on Friday’s.  We are closed on weekends and public holidays.

Referrals

Your GP or another specialist must write a referral for you to receive an appointment. Self-referrals and walk-in appointments are not accepted. Our consultants review, then prioritise all referrals before adding you to the waiting list.

Waiting times

Waiting times for the ENT Department vary with the number of referrals received. All referrals are ranked Urgent, Soon or Routine based on the information from your GP.

Patients are then seen according to priority and in date order that the referral is received. 

Please note the priority given may be different from that your GP believes. The consultant will prioritise you based on the information given to them.

Average waiting times

Your appointment

We have a variety of clinics that take place in the ENT Department. Depending on the reason for your visit, you will see either a specialist doctor or nurse at your appointment. We try to keep clinics running on time, but emergencies may lead to some delays. You'll informed of any delay when you check in at ENT reception.

You may need extra tests or investigations when you come for your appointment. We recommend allowing up to 2 hours for your appointment and tests. If you need to fast before your appointment we will let you know.

Appointment reminder

We will send you a reminder text message 2 days before your appointment. We need your permission and mobile phone number if you want to receive this reminder.

If your personal details have changed, contact the Appointments Department (+44 (0) 1534 442464) so we can update your records. Changes in details can be:

• name
  
• address
  
• phone numbers
  
• change of GP
  

Failure to do this means we may have no way of contacting you.

What you should bring

Your appointment letter has all the details for your appointment.

Bring a list of all medications you are taking, including prescribed, bought and alternative such as herbal remedies

Those with hearing problems or dizziness will often need a hearing test first. You will receive a separate letter from the audiology department for this.

When you arrive for your appointment, please check in with the reception desk on the second floor of the Gwyneth Huelin wing. We'll register your attendance, check your details and ask you to take a seat in the waiting area.

If you can't attend an appointment

If you need to change or cannot attend your appointment, please phone the number on your appointment letter as soon as possible. We may be able to give your appointment to someone else. Last minute cancellations or failure to attend costs us approximately £80 for every missed appointment.

Useful links

Some links that you may find useful:

• ENT UK - Patient information leaflets
• British Tinnitus Association
  
• British Snoring and Sleep Apnoea Association
• Macmillan Cancer Support
• Jersey Cancer Relief
• Friends of Jersey Oncology (FOJO)
• Cancer Laryngectomy Trust
• Changing Faces

Contacts

To help us answer your questions as quickly as possible, please call the number relevant to your enquiry. If you are not a current patient of the ENT department or you have previously been discharged after the completion of your treatment, please contact your GP.

Appointment enquires: +44 (0) 1534 442239

Surgery date enquires: +44 (0) 1534 442733

Urgent referrals and healthcare enquires: +44 (0) 1534 442553

Head and neck nurse specialist: +44 (0) 1534 444424

Facilities available

Parking

Parking is available in Patriotic Street car park. Charges apply and can be paid by phone app or scratch cards. Please allow sufficient time for your appointment when paying for your parking. We would encourage paying for parking using the PayByPhone smartphone app, as parking can be extended on your phone if you do run over your pre-paid time.

Disabled facilities

The nearest parking areas for disabled drivers is in front of the main building and Patriotic Street car park. There are also disabled toilets within Gwyneth Huelin Wing, including in the ENT Department. 

Interpreting service

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