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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Pain Service

About the Pain Service

The Pain Service is based at the Enid Quenault Health and Wellbeing Centre. We help you to understand, manage, and reduce chronic and persistent pain symptoms (pain that continues for more than three months), and improve your health and quality of life.

The Spinal Assessment Service and Persistent Pelvic Pain Service are both part of the Pain Service and Pain Support Jersey is our associated charity. 

We run:

  • Explain Pain Sessions
  • community movement and exercise sessions
  • mindfulness practice
  • work support and work rehabilitation programmes
  • an intensive eight day Pain Management Programme 

Your first appointment​​

On your first visit to the Pain Service, one of our team will assess you to determine which treatments will help to you the most. 

This is your opportunity to ask questions about any difficulties or concerns you have about your pain. You'll also be given the details of a member of the Nursing Team who will be your point of contact while you are under the care of the Pain Service.

Explain Pain Sessions

At our Explain Pain Sessions you can:
  • learn more about the science of pain
  • ask different members of the team questions
  • find out what we can do to support you
  • learn about how your body can cause and maintain pain
  • find out about the service's other services
The course is based on current scientific understanding of pain. The topics covered during the day include:
  • differences between acute and persistent pain
  • role of medicine in pain management
  • medical terminology
  • pain conditions
  • vicious cycles of persistent pain
  • benefits of keeping moving despite pain
  • pain and emotions
  • recommended treatments available 

Dates and times of Explain Pain Sessions 

The course runs most Wednesdays from 9.30am to 12.30pm 

Pain Management Programme 

After your assessment, you may be offered a place on our Pain Management Programme. This is based on group rehabilitation and includes groups of around 8 to 10 people. The programme is designed to help you develop skills, techniques, and strategies to manage your persistent pain.

The programme explores the following topics:
  • identifying and changing factors that may affect your pain
  • goal setting
  • improving your quality of life and movement
  • understanding medication

Dates and times of the Pain Management Programme 

The Pain Management Programme runs four times a year at the Enid Quenault Health and Wellbeing Centre.

The course takes place over a Monday and Tuesday from 8.30am to 3.30pm and runs over four weeks.

Our team

The Pain Service Team includes:
  • Doctors
  • Nursing Team
  • Physiotherapists
  • Psychologists
  • Occupational Therapists

The Medical Team

The Pain Service Medical Team includes 3 medical doctors:

  • Clinical Director and Lead Consultant for Pain Service: Dr Chad Taylor
  • Consultant
  • Associate Specialist


  • assess your pain condition
  • suggest appropriate investigations to rule out serious pathology
  • offer medical treatments (e.g. medications and injections)

The Nursing Team​

A member of the Nursing Team may review you if you:

  • are attending your first assessment appointment 
  • start taking a new medication
  • have had a medical intervention (such as a steroid injection)
  • have attended the Explain Pain Session
  • are re-referred

The Physiotherapy Team

In almost all cases involving persistent pain, reducing your activity can make your pain worse because muscles and joints must be used to remain healthy. The Physiotherapy Team support you in improving your levels of physical activity despite your pain. 

The physiotherapy on offer at the Pain Service encourages an active self-management approach, which has proven to be the most effective form of treatment for persistent pain.

The Pain Service Physiotherapy Team includes:

  •  Consultant Physiotherapist
  •  Senior Physiotherapist
  •  Physiotherapy Rehabilitation Assistant
  •  Principal Physiotherapist, persistent pelvic pain

The Psychology Team​

Our Psychology Team​ help you to understand your thoughts, emotions, and behaviours, as a response to pain. They work with you to develop strategies and skills to improve your quality of life despite the pain.

The psychology approach used is based on the Acceptance and Commitment Therapy model and is used alongside mindfulness-based therapy.

The Pain Service Psychology Team  includes:

  • Clinical psychologist
  • Psychology assistant
The Occupational Therapy Team

Our Occupational Therapy Team specialise in supporting you through difficulties at work. They work with you to help you remain in, or return back to work or your hobbies through vocational rehabilitation.

Examples of vocational rehabilitation include:

  • negotiating return to work plans and providing advice on pain management in the workplace
  • workplace visits and ergonomic assessments
  • organising voluntary work placements
  • providing computer skills training
  • help with CV and interview preparation
  • liaising with vocational support agencies such as Jersey Employment Trust and the Back to Work team

The Pain Service Occupational Therapy Team includes:

  •  Principal occupational therapist
  • Vocational co-ordinator

Spinal Assessment Service 

The Spinal Assessment Service asses people with acute, or chronic episodes of spinal pain, and pain thought to be of spinal origin. 

They provide education and exercise for the long-term management of pain in the form of a 4 session Spinal Health Course which follows the National Institute of Clinical Excellence (NICE) guidance.

The spinal assessment service accept referrals from GPs and hospital teams. 
They can refer you for:
  • further investigations through discussion with Pain Service Lead Consultant
  • spinal surgeons as necessary
  • further assessment in the Pain Service when appropriate

Persistent Pelvic Pain Service

The Persistent Pelvic Pain Service assess people with persistent pelvic pain, especially related to bladder, bowel and sexual function. They also run a pelvic movement class.

They accept referrals from GPs, Specialist Nurses and Hospital teams and can refer you to the Pain Service when appropriate. 

Pain Support Jersey (Charity) 

The charity supports people who suffer from chronic pain and promotes the understanding of pain in the community. They offer things that can help with pain management: gentle exercise, vocational activities and social events. Annual membership costs £25. 
To contact them email or find them on Facebook @PainSupportJerseyCharity

Contact us

To check appointment times or to change or cancel an appointment call our reception on +44 (0) 1534 444531

For repeat prescriptions and clinical queries (e.g. about medications, injections etc.) call the Nursing Team on +44 (0) 1534 444572 (answerphone service only) and leave a message.

To opt in to group programmes (Mindfulness, Pain Management Programme etc.), change or cancel an injection appointment, or for questions about your treatment pathway (e.g. who you are seeing next or what a certain course entails) call the Team Co-ordinator on +44 (0) 1534 445609

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