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Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

Outpatients Department at the hospital

We provide diagnosis, treatment and care for patients with health problems who don't need admission to hospital. 

We offer a wide range of treatment services and diagnostic tests. 

We provide outpatient services for:

  • general surgery
  • general medicine
  • pre-assessment
  • anti-coagulation
  • trauma and orthopaedics
  • wound care
  • gastroenterology
  • respiratory
  • cardiology
  • plaster room
  • phlebotomy
  • rheumatology

Our location

We are located in the Gwyneth Huelin Wing of the General Hospital.

Other specialist clinics are held in other areas of the hospital, at Overdale Hospital and Newgate Street. Details of your appointment location are in your appointment letter.

You can write to us at: 
General Hospital 
The Parade 
St Helier
JE1 3QS 

Opening hours

We open from 8.30am to 5.30pm, from Monday to Thursday, and from 8.30am to 1.30pm on Friday.  We close at weekends and on public holidays.


Your GP refers you to us for an appointment. When we get the referral, our consultant reviews and prioritises all referrals and we add you name to the waiting list. Appointments are then allocated in priority / date order.

Your appointment

Most outpatient clinics are run under the direction of a consultant specialist. They work with a team of doctors, nurses or other health professionals. You may not always see the consultant for your appointment, so the person you see makes them aware of your condition.

We make every effort to keep clinics on time. Sometimes, there are emergencies, which can cause delays. Also, you may need tests or investigations where we need to wait for your results. For this reason, we suggest that you don't plan other appointments for at least two hours after your appointment.

Appointment reminder

We send you a reminder text message 2 days before your appointment. We need your mobile number if you want to receive this reminder.

If your personal details have changed, contact Appointments Department so we can update your records. Changes in details can be:

  • name
  • address
  • contact details
  • change of GP

Failure to do this means we have no way of contacting you.

What you should bring

Your appointment letter has all the details for your appointment. It might ask you to:

  • bring certain items with you, including the appointment letter
  • ask you to visit another department for tests before your appointment
  • any other information we have sent you
  • bring all medications you are taking including medicines you have brought or alternative medicines such as herbal remedies
  • bring any samples requested by your doctor or nurse
  • let us know about any change in details, such as a new address or GP

When you arrive for your appointment, you need to check in at the appointment desk in Gwyneth Huelin Wing. We register your attendance, check your details and direct you to the waiting area.

If you can't attend an appointment

If you can't attend your appointment or need to change it, phone the number on your appointment letter as soon as possible. This allows us to give you a new appointment.

Cancelling your appointment

Cancelling an appointment can result in a delay to your treatment as clinic space is limited. It costs us approximately £80 for every missed appointment. Letting us know that you're unable to attend means we can offer that time to someone on the waiting list.

Waiting times when attending an appointment

We make every effort to keep to appointment times, but this isn't always possible. Sometimes we have emergencies or appointments overrun. We may be able to book another appointment if you're unable to wait.

Facilities available


Parking is available in Patriotic Street car park, or on site at Overdale Hospital.

Disabled facilities

The nearest parking areas for disabled drivers is in front of the main building and Patriotic Street car park. There are also disabled toilets within Gwyneth Huelin Wing.

There are also disabled parking spaces and toilets at Overdale Hospital.
Make sure you have enough payment to cover your appointment, allowing for unexpected delays. Due to emergencies, sometimes delays can be up to 2 hours.

Food and drinks

There is a snack bar located in Gwyneth Huelin wing and at The Parade entrance. They serve a wide range of snacks and hot and cold drinks. A canteen is available to use at Overdale Hospital to buy food and drinks.

Translation service

If you need a translator, let us know as soon as possible so arrangements can be made before you attend clinic. Due to demand, translation services are not always available.


If you have any suggestions or comments about your treatment, we welcome your feedback. Find more about giving feedback to States of Jersey.

Submit feedback

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